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10. Help
Problem
A blank sheet is ejected.
The printing quality is
poor.
The other party complains
that they cannot send a
document.
I cannot select the desired
receiving mode.
I cannot receive
documents even though
paper is installed.
When an extension
telephone is connected, I
cannot receive
documents by pressing
{*}{#}{9}.
78
Cause & Solution
L The other party placed the document in their fax machine the
wrong way. Check with the other party.
L If documents can be copied properly, the unit is working normally.
The other party may have sent a faint document or there may be
something wrong with the other party's machine. Ask them to send
a clearer copy of the document or to check their fax machine.
L Some paper has instructions recommending which side to print on.
Try turning the paper over.
L You may have used paper with a cotton and/or fibre content that is
over 20%, such as letterhead or resume paper.
L The remaining toner is low. Replace the toner cartridge (page 82).
L To check the drum life and quality, please print the printer test list
(page 95). If printing quality is still poor, replace the toner cartridge
and drum unit.
L The toner save mode is ON (feature #482 on page 66).
L The glass or rollers are dirty with correction fluid, etc. Clean them
(page 90, 93). Please do not insert a document before correction
fluid has dried completely.
L The memory is full of received documents due to a lack of
recording paper or a recording paper jam. Install paper (page 16)
or clear the jammed paper (page 85).
L If you select the computer that will be used for receiving a fax in
feature #443 (page 71), and feature #442 is set to "ALWAYS" (page
69), check the connection between the computer and the unit.
L The unit is not in FAX ONLY mode. Press {FAX AUTO ANSWER}
repeatedly to turn ON the {FAX AUTO ANSWER} indicator.
L If you want to set FAX ONLY mode:
– press {FAX AUTO ANSWER} repeatedly to turn ON the {FAX
AUTO ANSWER} indicator.
L If you want to set TEL mode or TEL/FAX mode:
– select the desired mode using feature #404 (page 66), and
press {FAX AUTO ANSWER} repeatedly to turn OFF the {FAX
AUTO ANSWER} indicator.
L The Distinctive Ring of feature #430 is activated (page 44).
L Feature #442 is activated and the received fax documents are
automatically transferred to the computer. View the received
documents using the computer (page 58).
L You must set remote fax activation to ON (feature #434 on page 68)
beforehand.
L Press {*}{#}{9} firmly.
L You may have changed the remote fax activation code from
{*}{#}{9} (default setting). Verify the remote fax activation code
(feature #434 on page 68).
L The memory is full of received documents due to a lack of
recording paper or a recording paper jam. Install paper (page 16)
or clear the jammed paper (page 85).
L If you select the computer that will be used for receiving a fax in
feature #443 (page 71), and feature #442 is set to "ALWAYS" (page
69), check the connection between the computer and the unit.
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