Handspring VisorPhone User Manual

Handspring cell phone user guide
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Summary of Contents for Handspring VisorPhone

  • Page 1 VisorPhone™ Module User Guide...
  • Page 2: Disclaimer And Limitation Of Liability

    Handspring, Inc. and its suppliers assume no responsibility for any damage or loss resulting from the use of this guide. Handspring, Inc. and its suppliers assume no responsibility for any loss or claims by third parties which may arise through the use of this software and hardware. Handspring, Inc. and its suppli- ers assume no responsibility for any damage or loss caused by deletion of data as a result of mal- function, dead battery, or repairs.
  • Page 3: Table Of Contents

    Contents Getting Started... 1 Step 1: Set up your handheld computer...2 Step 2: Insert your SIM card into your VisorPhone ...3 Step 3: Insert your battery into your VisorPhone ...4 Step 4: Get to know your phone ...5 Step 5: Connect the phone to your handheld...7 Step 6: Charge the battery...8...
  • Page 4 Placing a call on hold ... 26 Dialing another number while a call is on hold ...27 Switching between two calls ...28 Using 3-way calling ...29 Checking Messages ...31 Reviewing missed calls ...32 Checking voicemail ...33 Checking text messages...34 Displaying call history...35 Purging call history ...36 Managing Your Speed Dial List ...37 Defining speed dial buttons ...38...
  • Page 5 Sorting messages...59 Deleting messages ...60 Using VisorPhone as a Wireless Modem... 61 Setting up VisorPhone as a wireless modem ...62 Using third-party data applications with VisorPhone...63 Preparing for a direct wireless HotSync operation ...64 Preparing for a network wireless HotSync operation ...65 Performing a wireless HotSync operation...66...
  • Page 6 SMS Message Manager application Edit menu...83 SMS Message Manager application Options menu ... 84 Troubleshooting and Maintenance...85 Caring for your VisorPhone module ...91 Caring for the battery ...92 How do I dispose of the battery? ... 93 Warranty and Other Product Information ...95 Index ...105...
  • Page 7: Getting Started

    Your account information is located on your SIM (Subscriber Identity Module) card. If a SIM card did not come with your VisorPhone, your service provider will provide one when you subscribe to their service. Your SIM card must be inserted into your VisorPhone before you can use it.
  • Page 8: Step 1: Set Up Your Handheld Computer

    Step 1: Set up your handheld computer 1. If you haven’t already set up your handheld, follow the steps that came with your handheld to set it up. 2. (Recommended) Synchronize your handheld with your computer. Place your handheld in the cradle and press the HotSync button Tip:...
  • Page 9: Step 2: Insert Your Sim Card Into Your Visorphone

    Step 2: Insert your SIM card into your VisorPhone The SIM (Subscriber Identity Module) card is a small rectangular plastic piece. The SIM card is included with your service provider’s documentation and is often referred to as a “smartcard.” Note: If your SIM card is already inserted in your phone, skip to Step 3.
  • Page 10: Step 3: Insert Your Battery Into Your Visorphone

    Step 3: Insert your battery into your VisorPhone Insert the battery into your VisorPhone and secure the latch. SIM card Getting Started...
  • Page 11: Step 4: Get To Know Your Phone

    Headset jack Battery Battery latch Antenna Receives and sends signals on your VisorPhone. The antenna does not telescope out of the phone. Headset jack Enables you to connect a headset so you can view your handheld screen while talking on the phone.
  • Page 12 Speaker Functions as the earpiece on your VisorPhone. Tip: Phone Turns on your handheld and starts the Phone button application. If another application is running, press this button to switch to the Phone application. If the phone is ringing, press this button to answer calls.
  • Page 13: Step 5: Connect The Phone To Your Handheld

    Step 5: Connect the phone to your handheld 1. Remove the slot protector from your handheld. 2. Insert your VisorPhone module into the Springboard™ expansion slot. Slide the slot protector away from your handheld Tip: To remove your VisorPhone from your handheld, simply slide it out from the Springboard expansion slot.
  • Page 14: Step 6: Charge The Battery

    When your phone is on, the charge icon application while your VisorPhone charges. Note that your VisorPhone must be in your handheld while charging, and that it takes about 1.5 hours to fully charge the battery. It’s time to recharge...
  • Page 15: Step 7: Turn On Your Phone

    Step 7: Turn on your phone After the battery is charged, you can begin using your phone. 1. Press the Power button on your VisorPhone for two seconds until you hear a beep. Note: If the Unlock Phone dialog appears, see “Unlocking your phone”...
  • Page 16: Step 8: Activate Your Account

    If you received a new SIM card with your phone, you need to call your service provider to activate your account. Your service provider’s phone number is located on the materials that came with your VisorPhone module. Once you receive your phone number, it may take a few hours to become fully active.
  • Page 17: Congratulations

    Congratulations You’re ready to use your VisorPhone module. Keep these things in mind as you use your new phone: If you travel outside a coverage area, your phone remains on but you can’t make or receive calls. If this occurs, the LED blinks red slowly and the phone periodically tries to register to the network.
  • Page 18 Getting Started...
  • Page 19: Making Voice Calls

    Making Voice Calls There are several ways to make voice calls with your VisorPhone. This chapter describes how to dial a number by: Selecting it from your speed dial list Entering it on the Dialpad Selecting it from your Call History list...
  • Page 20: Calling A Speed Dial Number

    If prompted to enter a menu selection, tap Key Pad. If you defined any Extra Digits, such as an extension, tap Extra Digits. 3. Tap Hang Up to end the call. on your VisorPhone. Tap a Page icon to view other...
  • Page 21: Dialing A Number With The Dialpad

    To edit the phone number, tap the Dial box and then use the keypad, Graffiti 4. Tap Hang Up to end the call. Making Voice Calls on your VisorPhone. in the Applications Tap Send to dial the number in the dial box writing, or the onscreen keyboard.
  • Page 22: Redialing The Last Number

    Details, tap Copy Phone #, then in Address Book or Speed Dial Edit view, tap the line where you want to add the number, and select Paste from the Edit menu to insert the number. on your VisorPhone. to view a list of previous incoming and Tap here to select...
  • Page 23: Calling A Number In Your Address Book

    Calling a number in your Address Book 1. Press the Address Book button 2. Select the number you want to call. Tap a name to view or edit contact information Tip: If you install a third-party email or SMS application, the Dial button changes to an Email button when you select an email address, or to an SMS button when you select a mobile phone number.
  • Page 24: Dialing A Number From Other Applications

    2. Press the Phone button Tip: The number automatically appears in the Dial box on the Dialpad screen so you can edit the number if needed. on your VisorPhone. Tap here to add an area code or change the number Select a...
  • Page 25: Returning A Missed Call

    Returning a missed call When your VisorPhone is on and you remain in a coverage area, any calls you miss appear in the Call History list and you receive a missed call alert message. When your phone is off or you travel outside a coverage area, your calls are forwarded to voicemail and they do not appear in the Call History list.
  • Page 26: Calling An Emergency Number

    Calling an emergency number Your VisorPhone provides easy access to the 911 or 112 emergency numbers. 1. Press the Phone button 2. Do one of the following: If your phone is unlocked, dial 911 or 112 from the Dialpad screen.
  • Page 27: Receiving Calls

    Receiving Calls Whenever your phone is on and you are within a coverage area, you can receive incoming calls. In addition to answering calls, you can also choose several incoming call options. This chapter describes how to: Answer the phone (or reject a call) Respond to a call waiting prompt Forward your calls Receiving Calls...
  • Page 28: Answering The Phone

    An incoming call turns on your handheld if it is off. Tap Answer to accept the call Tip: You can also answer a call by pressing the Phone button your VisorPhone is ringing. Caller’s name and phone number if available Tap Ignore to...
  • Page 29: Responding To Call Waiting

    Responding to call waiting When you are on the phone and receive a second call, the Phone application updates the Active call screen and emits a Call Waiting “beep” tone. Tip: Make sure the Disable Call Waiting option on the Call Preferences screen is off.
  • Page 30: Forwarding Calls

    Forwarding calls If you need to turn off your phone or know you will be traveling outside a coverage area, you can forward your calls to another number. Keep in mind that your service provider will still charge you for your forwarded calls. Note: Because call forwarding information is stored by the network, it’s a good idea to check the current network settings both before and after you change the call forwarding option.
  • Page 31: Handling Multiple Calls

    Handling Multiple Calls You can use the Hold button in the Phone application to handle a variety of situations that involve multiple calls. During an active call, you can receive or place another call, switch between two active calls, and create a 3-way conference call.
  • Page 32: Placing A Call On Hold

    Placing a call on hold 1. Place or answer a call. Tap Hold to put the call on hold 2. Tap Hang Up to end the call. Call status indicator Tap Off Hold to return to the call Handling Multiple Calls...
  • Page 33: Dialing Another Number While A Call Is On Hold

    Dialing another number while a call is on hold 1. Place or answer a call. 2. Put the call on hold. Tap Hold to put the call on hold 3. Tap 2nd Call. 4. Dial the number. Tip: You can tap the Applications Launcher icon another application that has the number you want to dial.
  • Page 34: Switching Between Two Calls

    Switching between two calls 1. Answer or place two calls. See “Dialing another number while a call is on hold” on page 27. 2. Tap Swap, or tap the call status line to switch between calls. Tip: If you called an automated phone system that prompts you to enter a menu selection or phone extension, tap KeyPad to respond to the voice prompts.
  • Page 35: Using 3-Way Calling

    Using 3-way calling 1. Answer or place two calls. 2. Join the two calls. Tap 3-way Call to speak with both calls at the same time Tap Hold to place both calls on hold Tap Hang Up to end both calls Handling Multiple Calls 1st call status 2nd call status...
  • Page 36 Handling Multiple Calls...
  • Page 37: Checking Messages

    Your VisorPhone is capable of receiving voicemail and text messages and generating missed call messages. If you miss a call when your VisorPhone is on and you remain in a coverage area, your missed calls appear in the Call History list and you receive a missed call alert message.
  • Page 38: Reviewing Missed Calls

    Reviewing missed calls When you don’t answer an incoming call, it appears under Missed calls in your Call History list. 1. Tap the Call History icon 2. Tap Missed in the pick list in the upper-right corner. Tap caller’s name or phone number Tap Dial to return the call Checking Messages...
  • Page 39: Checking Voicemail

    Checking voicemail When your phone is off, you travel outside a service area, or you miss or choose to ignore a call, the caller may leave a voicemail message. When you connect to the network, the phone application notifies you that you received voicemail messages.
  • Page 40: Checking Text Messages

    Checking text messages When your phone is off or you travel outside a service area, other people can still send you text messages. Your service provider stores the messages for you until you turn on your phone or return to a service area. When you connect to the network, the SMS Message Manager displays the first message in a screen similar to the following: Number of new messages...
  • Page 41: Displaying Call History

    Displaying call history The Call History view provides quick access to the previous 1,000 incoming and outgoing calls. Tap the Call History icon Missed call Incoming call Outgoing call Tip: To temporarily store a number in your handheld’s memory, tap Details, tap Copy Phone #, and then tap Done. You can now Paste this number into any application on your handheld.
  • Page 42: Purging Call History

    Purging call history Your VisorPhone continues accumulating call history information for up to 1,000 calls until you purge the call history list. To conserve storage space, we recommend that you purge this list periodically. Note: Using the Purge function permanently removes the calls from your handheld.
  • Page 43: Managing Your Speed Dial List

    Managing Your Speed Dial List You can store up to 50 phone numbers in the speed dial list. There are five pages of numbers that hold ten numbers per page. Tip: Keep your speed dial list organized by storing different types of numbers on different pages.
  • Page 44: Defining Speed Dial Buttons

    Defining speed dial buttons 1. Tap the Speed Dial icon 2. Tap a blank speed dial button. Note: The first slot on the first Speed Dial page is reserved for your service provider’s voicemail service number. 3. In the Edit Entry dialog, enter the Name, Number, and any Extra digits. Enter a name for the button...
  • Page 45: Adding An Address Book Entry To Your Speed Dial List

    Adding an Address Book entry to your speed dial list 1. Tap the Speed Dial icon 2. Tap a blank speed dial button. 3. Tap Lookup. 4. In the Phone Number Lookup dialog, use the scroll arrows or begin writing the person’s last name to find the number you want. 5.
  • Page 46: Changing A Speed Dial Entry

    Changing a speed dial entry 1. Tap the Speed Dial icon 2. Tap the Menu icon 3. Under Edit, tap Edit Speed Dial. 4. Select the entry you want to change. Tap an entry to select it 5. In the Edit Entry dialog, enter the new information. 6.
  • Page 47: Deleting Speed Dial Entries

    Deleting speed dial entries 1. Tap the Speed Dial icon 2. Tap the Menu icon 3. Under Edit, tap Edit Speed Dial. 4. Select the entry you want to delete. Tap an entry to select it 5. In the Edit Entry dialog, tap Delete. 6.
  • Page 48: Arranging The Speed Dial List

    Arranging the speed dial list 1. Tap the Speed Dial icon 2. Tap the Menu icon 3. Under Edit, tap Edit Speed Dial. Drag an entry to another slot or page Tip: If the new slot is full, the other entries move over one slot as the rows fill from top to bottom.
  • Page 49: Using Your Sim Phonebook

    Using Your SIM Phonebook In addition to storing your phone number and billing information, your SIM card also contains a phone list that is separate from your Address Book and speed dial list. Most SIM cards enable you to store more than 50 names and numbers.
  • Page 50: Copying Entries From Your Speed Dial List To Your Sim Card

    Copying entries from your speed dial list to your SIM card 1. Tap the Applications Launcher icon 2. Tap the SIM Phonebook icon 3. Tap Speed Dial in the pick list in the upper-right corner. 4. Tap the entry you want to copy. Tip: To copy all the numbers in your speed dial list, select Copy All from the Edit menu.
  • Page 51: Copying Entries From Your Sim Card To Your Speed Dial List

    Copying entries from your SIM card to your speed dial list 1. Tap the Applications Launcher icon 2. Tap the SIM Phonebook icon 3. Tap SIM in the pick list in the upper-right corner. 4. Tap the entry you want to copy. Tip: To copy all the numbers in your speed dial list, select Copy All from the Edit menu.
  • Page 52: Deleting Entries From Your Sim Card

    Deleting entries from your SIM card 1. Tap the Applications Launcher icon 2. Tap the SIM Phonebook icon 3. Tap SIM in the pick list in the upper-right corner. Tip: To delete entries from your speed dial list, tap Speed Dial instead.
  • Page 53: Dialing Entries On Your Sim Card

    Dialing entries on your SIM card 1. Tap the Applications Launcher icon 2. Tap the SIM Phonebook icon 3. Tap SIM in the pick list in the upper-right corner. Tip: You can also dial entries from your speed dial list by tapping Speed Dial instead.
  • Page 54 Using Your SIM Phonebook...
  • Page 55: Working With Sms Text Messages

    Working With SMS Text Messages In addition to dialing and receiving calls, you can use your VisorPhone to send and receive short text messages. These text messages, also called SMS (Short Message Service) messages, are similar to email messages that you send and receive from your computer, but are limited to a few sentences in length.
  • Page 56: Enabling Sms And Sms Email

    1. Press the SMS Message Manager button 2. From any SMS Message Manager list view, tap the Menu icon 3. Under Options, tap Preferences. 4. Tap OK. on your VisorPhone. Confirm SMS Message Center number Enter SMS Email Center number Working With SMS Text Messages...
  • Page 57: Viewing Messages

    3. Press the scroll buttons on your handheld to scroll through a message. At the start or end of a message, it displays the next message. 4. Tap Done. Working With SMS Text Messages on your VisorPhone to Tap arrow to select the message category: Inbox, Saved, Pending,...
  • Page 58: Replying To Messages

    Replying to messages To reply to SMS messages, you must subscribe to your service provider’s SMS service. See “Enabling SMS and SMS Email” on page 50 to determine if you subscribed to your service provider’s SMS service. 1. Tap the incoming message to which you want to reply. 2.
  • Page 59: Creating Messages

    You can create a message at any time, but if you send a message when you are outside a coverage area, your VisorPhone places the message in the Pending category and sends it automatically when you return to a coverage area.
  • Page 60 Tip: To store a draft message and send it later, tap Save instead. After your message transmits, your VisorPhone places a copy in the Sent category. If an error occurs while sending the message, an exclamation point (!) appears next to the message in the Sent category.
  • Page 61 To send a message to an email address, you must first enter your service provider’s SMS Email Center number. See “Enabling SMS and SMS Email” on page 50. 1. From any SMS Message Manager list view, tap New. 2. Tap the To pick list and select SMS Email Center. Tap To to select SMS Email Center Enter email address...
  • Page 62: Creating Message Greetings And Signatures

    Creating message greetings and signatures When you create a message you can use the greetings pick lists to insert a greeting and signature in your message. You can also add items to these lists or modify the existing items. 1. From any SMS Message Manager list view, tap the Menu icon 2.
  • Page 63: Saving Incoming Messages

    Saving incoming messages 1. Open the message you want to save. 2. Tap the Menu icon 3. Under Message, tap Save. Tip: Saving an incoming message moves the message from your Inbox to the Saved category. Copying incoming messages 1. Open the message you want to copy. 2.
  • Page 64: Forwarding Incoming Messages

    Forwarding incoming messages 1. From the Inbox or Saved category, open the incoming message you want to forward. 2. Tap the Menu icon 3. Under Message, tap Forward. Tip: You can edit the forwarded message before sending it. 4. Enter the recipient’s mobile phone number. Note: The recipient’s phone must be SMS enabled.
  • Page 65: Sorting Messages

    Sorting messages 1. In the SMS Message Manager, tap Show. 2. Select the sort method you want to use. Tap arrow to select sort method 3. Tap OK. Tip: If you sort the list by name, messages from senders that are not in your Address Book appear at the bottom of the list in numerical order by phone number.
  • Page 66: Deleting Messages

    Deleting messages 1. In the SMS Message Manager, tap the pick list in the upper-right corner to select the category containing the messages you want to delete. 2. Tap the Menu icon 3. Under Message, tap Purge. 4. Select the deletion method you want to use. Tap arrow to select deletion method 5.
  • Page 67: Using Visorphone As A Wireless Modem

    Using VisorPhone as a Wireless Modem In addition to using your VisorPhone as a phone, you can also use it as a modem that operates at 14.4Kbps or 9.6Kbps, depending on the speed of your service provider network. You can use your VisorPhone’s modem...
  • Page 68: Setting Up Visorphone As A Wireless Modem

    Setting up VisorPhone as a wireless modem To use your VisorPhone as a modem, you must subscribe to the data services feature from your service provider and establish an account with an ISP. 1. Tap the Applications Launcher icon 2. Tap the Prefs icon 3.
  • Page 69: Using Third-Party Data Applications With Visorphone

    Using third-party data applications with VisorPhone Before using a third-party communication application, verify with the developer that the application you installed is compatible with VisorPhone. 1. Install the third-party application on your handheld. See “Installing third-party applications” in the Visor Handheld User Guide for details.
  • Page 70: Preparing For A Direct Wireless Hotsync Operation

    8. On a Windows computer, click the HotSync icon on the HotSync Manager menu. On a Macintosh, open HotSync Manager and select Modem Setup on the Serial Port Settings tab. on the front of your handheld. Using VisorPhone as a Wireless Modem and check Modem...
  • Page 71: Preparing For A Network Wireless Hotsync Operation

    Network on the HotSync Manager menu. 8. Click the HotSync icon and then select your user name. 9. Perform a HotSync operation. Using VisorPhone as a Wireless Modem on the front of your handheld. again, select Setup, click the Network tab, and check...
  • Page 72: Performing A Wireless Hotsync Operation

    1. Tap the Applications Launcher icon 2. Tap the HotSync icon 3. Tap the Modem Sync icon 4. Wait for your VisorPhone to connect with the modem on the other end and for the HotSync operation to finish. Tip: If necessary, you can cancel the procedure at any time by tapping the Cancel button.
  • Page 73: Customizing Your Phone

    Customizing Your Phone The Phone application Preference screens enable you to customize many of the VisorPhone features to meet your individual needs. For example, you can choose which view appears when you start the Phone application, and set security options to prevent unauthorized use.
  • Page 74: Setting Dialing Prefixes

    Setting dialing prefixes Some service providers require 11-digit dialing. If you already have 7-digit or 10-digit numbers in your Address Book, you can set your VisorPhone to automatically use 11-digit dialing by using a default area code. Using this feature does not change the numbers in your Address Book.
  • Page 75: Assigning Dialing Applications

    Assigning dialing applications When you select a phone number or email address in Address Book, you can tap the Dial, SMS, or Email buttons to direct the selected information to a specific application. The default applications for these buttons are the Phone application and the SMS Message Manager.
  • Page 76: Changing The Phone Display

    4. Select the display options you want to use. Tap the view you want to see when you open the Phone application 5. Tap OK. on your VisorPhone. Tap an icon to skip that view when pressing the Phone button repeatedly...
  • Page 77: Selecting The Ringer Settings

    Selecting the ringer settings 1. Tap the Menu icon 2. Under Options, tap Ringer Preferences. Tip: The slider on your phone has two positions two Ringer Preferences columns control the behavior of the corresponding slider position. 3. Select the ringer settings you want to use. Tap Ring pick lists to select ring style Tap Volume pick lists to...
  • Page 78: Preventing Unauthorized Use Of Your Phone

    6. Enter your password and tap OK. Note: If you haven’t set a password yet, check your service provider’s documentation for the default password. This is usually 1234 or 1111. 7. Tap OK. on your VisorPhone. Tap here to define a new password Customizing Your Phone...
  • Page 79: Unlocking Your Phone

    4. Tap OK. Tip: See “Preventing unauthorized use of your phone” on the previous page to learn about setting your own password. Customizing Your Phone on your VisorPhone. Tap numbers to enter password Tap CLR to erase the entire entry...
  • Page 80: Disabling Call Waiting

    Disabling call waiting If you receive a call while you are talking on the phone, the Phone application notifies you about the second call. If you don’t want to be interrupted by other calls, you can disable call waiting. Note: Because call waiting information is stored by the network, it’s a good idea to check the current network settings both before and after you change the call waiting option.
  • Page 81: Blocking Your Phone Number For Outgoing Calls

    Blocking your phone number for outgoing calls When you place a call from your VisorPhone, the Phone application reveals your phone number to the person you’re calling. If your service provider supports caller ID blocking, you can prevent revealing your phone number to people you call.
  • Page 82: Selecting A Service Provider Network

    VisorPhone automatically selects the provider with the strongest signal. However, if you prefer, you can manually select a service provider network. Note: When you manually select a network, your VisorPhone finds only that network until you either choose another network, or return to Automatic Mode.
  • Page 83: Connecting A Headset

    Connecting a headset Use the built-in speaker and microphone or connect an optional headset for hands-free operation. For best results, use only headsets from Handspring. Headset jack Customizing Your Phone...
  • Page 84 Customizing Your Phone...
  • Page 85: Using The Menus

    Using the Menus This section provides an overview of the menu options available in the Phone, SIM Phonebook, and SMS Message Manager applications. Some of the menu options vary based on which screen is active. Phone application Edit menus Speed Dial view Dialpad view Edit Speed Dial: Opens a dialog where you can define, change, and delete...
  • Page 86: Phone Application Options Menus

    Phone application Options menus Speed Dial and Dialpad views Phone Preferences: Opens a dialog where you can change your phone display and lock the phone. For details, see “Changing the phone display” on page 70 and see “Preventing unauthorized use of your phone” on page 72. Ringer Preferences: Opens a dialog where you can choose the ringer settings.
  • Page 87: Sim Phonebook Application Edit Menu

    SIM Phonebook application Edit menu Speed Dial and SIM views Copy All: Copies all entries that exist in one phone list to the other phone list. If you are viewing the speed dial list, it copies all new entries to your SIM card.
  • Page 88: Sms Message Manager Application Message Menus

    SMS Message Manager application Message menus Inbox view Message view Purge: Opens a dialog where you can choose which messages you want to remove from the Inbox. For details, see “Deleting messages” on page 60. Put Into Clipboard: Copies the selected message to the clipboard so you can paste it into another message or application.
  • Page 89: Sms Message Manager Application Edit Menu

    SMS Message Manager application Edit menu Undo: Clears the last action. Cut: Removes the selected text and places it on the clipboard. Copy: Copies the selected text and places it on the clipboard. Paste: Inserts text stored on the clipboard at the current cursor position. Select All: Selects all text in the current field.
  • Page 90: Sms Message Manager Application Options Menu

    SMS Message Manager application Options menu Font: Opens a dialog where you can choose the font you want to use. Greetings: Opens a dialog where you can enter predefined opening and closing phrases to use in your messages. For details, see “Creating message greetings and signatures”...
  • Page 91: Troubleshooting And Maintenance

    Troubleshooting and Maintenance If you encounter a problem with your VisorPhone module, check this section to see if your problem is listed. If your problem isn't listed here, or the suggestions don't resolve your problem, call 716-871-6448 for phone support or visit us at www.handspring.com.
  • Page 92 If you see the Unblock Phone screen instead of the Unlock Phone screen, you entered the unlock code incorrectly three times, and your VisorPhone is now blocked. Contact your service provider to obtain the unblock code. If you enter the unblock code incorrectly ten times, your SIM is permanently disabled.
  • Page 93 GSM phone. If it still doesn’t, work, your SIM card may be malfunctioning. Contact your service provider for another SIM card. Turn off your VisorPhone, and then turn it on again. If a dialog appears asking if you want to search for a network, tap Yes.
  • Page 94 Some incoming caller’s names don’t appear in Call History The SIM Make sure your SIM card is inserted in your VisorPhone Phonebook and that your phone has been on for at least 30 seconds. application won't open Find out if a caller has blocked their Caller ID.
  • Page 95 My SIM When a name or number is longer than will fit in the SIM Phonebook Phonebook display, three dots appear to indicate that the doesn’t display entry contains additional information. SIM Phonebook the full name does not truncate the actual entry, it just does not appear and number on the screen.
  • Page 96 Dialing Address Book and the version of Palm OS your VisorPhone uses. To take advantage of these buttons, an application must contain special code that registers its capabilities to the Dialing Address Book.
  • Page 97: Caring For Your Visorphone Module

    HotSync operation. connected to my handheld Caring for your VisorPhone module Keep your VisorPhone and its accessories out of the reach of small children. Keep your VisorPhone dry. Use your VisorPhone at normal temperatures (between -4 degrees and 130 degrees Fahrenheit).
  • Page 98: Caring For The Battery

    Follow these guidelines to get the most from your battery: Do not disassemble the battery pack. If you are not using your VisorPhone for an extended period of time, disconnect the battery pack from the phone and store it in a cool, dry place;...
  • Page 99: How Do I Dispose Of The Battery

    Caution: It is illegal in many areas to dispose of Lithium Ion batteries in household or business trash. Call your local recycling center for instructions on battery recycling, or contact Handspring for safe disposal options. Do not handle a damaged or leaking battery.
  • Page 100 Troubleshooting and Maintenance...
  • Page 101: Warranty And Other Product Information

    Handspring. Handspring's sole obligation under this express war- ranty shall be, at Handspring's option and expense, to replace the product or part with a comparable product or part, repair the product or part, or if neither repair nor replacement is reasonably available, Handspring may, in its sole discretion, refund to Customer the purchase price paid for the product or part.
  • Page 102 (30) days after Handspring receives the original product or part. Repaired or replacement products will be shipped to Customer at Handspring's expense. The repair and replacement process for products or parts in locations outside of the United States will vary depending on Customer's location.
  • Page 103 FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLA- TION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF THIS PRODUCT, EVEN IF HANDSPRING HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPLACEMENT, REPAIR, OR REFUND OF THE PURCHASE PRICE PAID, AT HANDSPRING'S OPTION.
  • Page 104 Software. The Software is licensed to be used solely on or in connection with Handspring products. With respect to the Desktop Software, you may reproduce and provide one (1) copy of such Software for each personal computer on which such Software is used as permitted hereunder.
  • Page 105 NO ASSIGNMENT; NO REVERSE ENGINEERING: You may transfer the Software and this License Agreement to another party in connection with a transfer of the Handspring product upon which the Soft- ware is used, if the other party agrees in writing to accept the terms and conditions of this License Agree- ment.
  • Page 106: Safety And General Information

    ENTIRE AGREEMENT: This License Agreement sets forth the entire understanding and agreement be- tween you and Handspring, supersedes all prior agreements, whether written or oral, with respect to the Soft- ware, and may be amended only in a writing signed by both parties.
  • Page 107: Interference To Medical And Personal Electronic Devices

    To comply with FCC RF exposure guidelines during body-worn operation, use the Handspring Belt Clip or the Handspring Holster. Use of other body worn accessories that have not been tested with the VisorPhone for RF exposure compliance may not comply.
  • Page 108: Interference To Other Electronic Devices

    The Health Industry Manufacturers Association recommends that a minimum separation of six inches (6") be maintained between a handheld wireless phone and a pacemaker to avoid potential interference with the pacemaker. These recommendations are consistent with the independent research by the recommendations of Wireless Technology Research.
  • Page 109: Fcc Statement

    Safety and General Use While Driving Check the laws and regulations on the use of telephones in the area where you drive. Always obey them. When using the phone while driving, please: Give full attention to driving and to the road Use hands-free operation, if available Pull off the road and park before making or answering a call if driving conditions so require.
  • Page 110: Canadian Rfi Statement

    Cet appareil numérique de la classe B respecte toutes les exigences du Réglement sur le matériel brouilleur du Canada. Acknowledgments We would like to thank the following developers whose contributions were an integral part of the Handspring product: OPTION International NV...
  • Page 111: Index

    Index Numerics 3-way calling 29 Active call 13, 25 Address Book adding from Call History 16 adding to Speed Dial 39 dialing from 17 Dialing Preferences 69 Adjusting volume 6 Answering calls 21–23 Antenna 5 Battery care 92 charging 8 disposal 93 gauge 13 indicators 8...
  • Page 112 Calls 3-way 29 active 13, 25 answering 21–23 answering call waiting 23 conference 29 forwarding 24 ignoring 22 incoming 21–24, 35 missed 19, 32, 35 outgoing 13–20, 35, 75 placing a second 27 placing from SIM Phonebook placing on hold 26 switching 28 Conference calls 29 Coverage area 11, 19, 21, 24, 31, 53...
  • Page 113 Forwarding calls 24 SMS Email 50 SMS messages 58, 82 Frequently asked questions 85–91 Greetings 56 Headset connecting 77 jack 5 Hold button 26 HotSync operations 61–66, 91 Icons battery 13 Call History 16, 32 Dialpad 15 Phonebook 44, 45 signal strength 13 Speed Dial 14 Voicemail 13...
  • Page 114 Message Manager, see SMS menus 82 Messages checking 31–35 missed call 19 purging SMS 60 replying 52 sorting SMS 59 text 11, 31, 34, 51 voicemail 11, 33 Missed calls 19, 32, 35 Modem 61–66 Module inserting 7 removing 7 Network coverage area 11 HotSync operation 65...
  • Page 115 Phone 70 ringer 71 Prefixes 68 Purging Call History 36 SMS messages 60 Record menu 79 Redialing a number 16 Ringer button 6 settings 71 Safety 11, 92, 100–103 Scroll buttons 6, 15, 51 Security 72 Setup 2–10 Signal strength 13, 76 Signatures 56 SIM card defined 1, 3...
  • Page 116 33, 38 Support 85 Switching calls 28 Text messages, see SMS To Do List 18 Troubleshooting 85–91 Vibrate 71 VisorPhone inserting 7 parts of 5 removing 7 turning on 9 Voicemail 11, 19, 22, 31, 33, 38 icon 13...

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