Troubleshooting And Warranty Information - Zte TELSTRA SMART TOUCH User Manual

Troubleshooting and Warranty Information

Please check the manual thoroughly before contacting your service
provider.
Symptom
No incoming ring
or alarm tone
How do I extend
the incoming ring
time?
How do I change
the Ringtone?
A phone number
cannot be dialled
I cannot connect to
the internet
104
Solution
Hold the power key to check the phone is not in
silent mode.
Check the ring tone and ring volume settings.
This is not a device setting. Please contact your
Service Provider to extend the ringing time.
Go to Settings > Sound & display > Phone
ringtone
Check for network coverage
Check you have Voice enabled on your plan.
Check you have an active account or credit.
Check for network coverage. Check you have a
valid data SIM with available credit.