Snaptracs Tagg User Manual
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Snaptracs Tagg User Manual

The pet tracker
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Meijer.com
USER GUIDE.
www.tagg.com

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Summary of Contents for Snaptracs Tagg

  • Page 1 Meijer.com USER GUIDE. www.tagg.com...
  • Page 2 QUALCOMM is a registered trademark of QUALCOMM Incorporated in the United States and may be registered in other countries. Tagg – The Pet Tracker, Tagg, and the Tagg logo are trademarks of Snaptracs, Inc. Other product and brand names may be trademarks or registered trademarks of their respective owners.

  • Page 3: Table Of Contents

    Step I: Charge The Tagg Tracker ..........................11 Step II: Activate The Tagg Tracker Online .......................12 Step III: Personalize Your Pet's Profile ........................15 Step IV: Attach The Tagg Tracker To Your Pet’s Collar ...................16 Software Upgrades ..............................19 Pending Updates ................................19 How To Read Your Tagg Map ............................20 Inside The Tagg Zone ..............................

  • Page 4: Tagg-The Pet Tracker

    Thank you for purchasing Tagg—The Pet Tracker™. The Tagg™ system offers you advanced location technology so you can stay in touch with your pet. The Tagg advanced location technology will help you find your pet if he goes missing, and it will send you a text and email if he wanders outside of your designated Tagg zone.

  • Page 5: How It Works

    But the goal of the Tagg system isn’t just to find a lost pet – it’s to not lose him in the first place. With the Tagg system, you create your own Tagg zone, the area where your pet spends most of his time. If he escapes, you get a text and email alert.

  • Page 6: What's In The Tagg Master Kit Box

    Connects the docking station to an electrical outlet for charging D. Collar Clip and Straps Attaches the tracker on your pet's collar. Includes straps for thick and thin collars *If you only purhased a Tagg tracker, it does not include a docking station and power kit. User Guide...

  • Page 7: Tagg Tracker Overview

    Meijer.com TAGG TRACKER OVERVIEW The Tagg tracker attaches to your pet’s collar and transmits your pet’s location to you through the Tagg website and email/text notifications. Item What it Does Power and Trip Button Turns the tracker on/off. Puts the tracker into "Trip mode" to avoid...

  • Page 8: Docking Station Overview

    Meijer.com DOCKING STATION OVERVIEW The docking station* does two things: 1) charges your Tagg tracker and 2) maximizes the tracker’s battery life when your pet is nearby. It should always be plugged in, powered on, and located within your Tagg zone.

  • Page 9: Tagg Dashboard And Map Overview

    TAGG DASHBOARD AND MAP OVERVIEW The Tagg dashboard and map are two areas that you’ll use often on the Tagg website. Dashboard: This gives you a quick view of your Tagg account – it’s what you use to manage your •...

  • Page 10: Tagg Map

    TAGG DASHBOARD AND MAP OVERVIEW Tagg Map You’ll use the Tagg map to locate and track your pet. This section gives you a quick overview of the map. To learn more, see How to Read Your Tagg Map on page Notification headline: Where you receive alerts and updates about your pet’s location or the Tagg...

  • Page 11: Basic Setup

    Note: The docking station cannot be powered through your computer’s USB port. 3. If your Tagg docking station has an on/off switch on the bottom of the device, move it to the “on” position (power indicator will turn blue). 4. Properly secure the tracker on the docking station by making sure its charging contact aligns with the docking station’s charging pins.

  • Page 12: Step Ii: Activate The Tagg Tracker Online

    Activate button to activate your Tagg system. 2. If you already have a Tagg account, please sign in. If you don’t have an account, please create one now. 3. You will need the unique Tagg ID number for activation. Your Tagg ID number is located on the bottom of the tracker.
  • Page 13 Tagg zone, you will receive an alert. Give your Tagg zone a name (e.g., Home). Note: Each account can only have one Tagg zone, even when multiple pets are on the account. Adjust the Tagg zone by clicking and dragging the orange center pin to the proper spot.
  • Page 14 Standard text message and data See page 30 charges from your mobile carrier may apply. This cost is not included in your Tagg service. Please check with your carrier if you have questions about your plan and pricing.

  • Page 15: Step Iii: Personalize Your Pet's Profile

    Meijer.com BASIC SETUP Step III: Personalize Your Pet's Profile You can personalize your Tagg account by customizing your pet profile. To create a new pet profile, click Add A Pet. 2. Fill in your pet's name and select a paw icon. If you started creating your pet profile at activation by filling in your pet's name, just click on your pet's profile above the Add A Pet button.

  • Page 16: Step Iv: Attach The Tagg Tracker To Your Pet's Collar

    Step IV: Attach the Tagg Tracker to Your Pet’s Collar Your Tagg setup is almost complete. The illustrations below demonstrate how the tracker (top) attaches to the collar using the collar clip (middle) and strap (bottom). Follow these easy steps to attach the tracker properly.
  • Page 17 Meijer.com BASIC SETUP Attach the Tracker to the Collar Clip Once the tracker is activated and fully charged, remove it from the docking station by squeezing the release points on each side of the tracker. Attach one side of the tracker at a time to the collar clip. Locate the side of the tracker with the status indicator light.
  • Page 18 Meijer.com BASIC SETUP 4. Check that the tracker is secured by giving it a light tug (be careful not to squeeze the release points). To remove the collar clip from your pet’s collar, slide the collar clip and strap off the end of the collar. The tracker works on most standard flat collars and harnesses.

  • Page 19: Software Upgrades

    Pending Updates When you make an update to your account, such as setting or adjusting the Tagg zone, the update will not take effect until the tracker checks in with the Tagg system. This will happen automatically within 24 hours.

  • Page 20: How To Read Your Tagg Map

    HOW TO READ YOUR TAGG MAP Inside the Tagg Zone When your pet (we’ll call him Buster) is near the docking station, the Tagg tracker will be in power saving mode to maximize your battery. (Your screen will look similar to this.) The Tagg zone is the blue circle around Buster’s home.

  • Page 21: Outside The Tagg Zone

    If you have opted-in to receive email and text notifications, you will receive them as well. (Your screen will look similar to this.) An Alert headline appears at the top of the map to let you know that Max is outside the Tagg zone. A paw icon with a pinpoint on the bottom shows you where Max is.

  • Page 22: View Your Pet's Location Trail

    View Your Pet’s Location Trail When your pet leaves the Tagg zone, you can turn on tracking to see his location trail. The location trail is a dotted path that shows all of your pet’s known locations since leaving the Tagg zone. When tracking is on, the Show Trail button appears under the tracker command bar.

  • Page 23: Adjust The Tagg Zone

    HOW TO READ YOUR TAGG MAP Adjust the Tagg Zone You can adjust your Tagg zone at any time. You can make it larger, smaller, or change it completely when you make a significant relocation of your docking station (to a vacation house, etc.).

  • Page 24: How To Locate Your Pet

    2. To stop the page before the 15 minutes are up, press the Page button again. Note: A page is only successful if the Tagg tracker is within range of the docking station signal. If a page does not return a location, request a one-time locate using the Locate button on the Tagg website or in the Tagg app on your smartphone, or text LOCATE to 52366.

  • Page 25: Request The Current Location Of Your Pet (One-Time Locate)

    Request the Current Location of Your Pet (One-Time Locate) If you want to know the current location of your pet – whether inside or outside of the Tagg zone – you can request a "Locate." This will give you a single location for your pet. See the chart below.

  • Page 26: Change Your Notification Settings

    Meijer.com HOW TO LOCATE YOUR PET Change Your Notification Settings Tagg notifications tell you if your pet leaves the Tagg zone, and give you updates about your pet's location, the tracker's battery life, and important software upgrades. You'll always see notifications on the Tagg website, and you can also opt-in to receive them by email and/or text message.

  • Page 27: Your Pet On The Go

    Trip Mode When you take your pet for a walk or on an errand, you might exit the Tagg zone, which would trigger an alert notification. Trip mode allows you to avoid sending alerts to your contacts when you leave the Tagg zone.

  • Page 28: Travel Charger

    YOUR PET ON THE GO Travel Charger You can use the Tagg Travel Charger (sold separately) when you travel, since the Tagg tracker may use more battery power when it’s away from the docking station. This charger will keep your tracker charged and up-to-date with any new software upgrades while you’re away from home.

  • Page 29: Manage Your Devices

    Meijer.com MANAGE YOUR DEVICES All activity involving your devices – the Tagg tracker and docking station – can be managed through your Tagg account. To view each device, click My Devices under Manage in the right column. Tagg Trackers This is where you can view and manage all of your Tagg trackers.

  • Page 30: Tagg Mobile Features

    If you text STOP, you will stop delivery of all Tagg text messages to your mobile phone, including texts from any other Tagg accounts. You will also no longer be able to text commands. To reinstate text notifications, you will need to opt-in again in the Notification Settings section of the Tagg website.

  • Page 31: Tagg On Your Mobile Browser

    • View your tracker's battery status. To get the free Tagg app, search for “Tagg – The Pet Tracker” in the iPhone App Store, Play Store, or Verizon Apps, and download it to your phone. Before launching the Tagg app , be sure you’ve set...

  • Page 32: Tagg App On Your Android Or Iphone

    Meijer.com TAGG MOBILE FEATURES Tagg App on Your Android or iPhone There are three primary screens that you’ll use to keep track of your pet: the Tagg Dashboard, Map and Pet Profile. Dashboard The first screen you’ll see when you launch the app is the dashboard.
  • Page 33 Meijer.com TAGG MOBILE FEATURES To get to the Tagg map from the dashboard screen, tap on your pet’s last known location, or tap (Android), or the Map button (iPhone) in the top right corner. • On the Tagg map, the paw icon indicates your pet’s location.
  • Page 34 Meijer.com TAGG MOBILE FEATURES Pet Profile To view the pet profile page, tap on the map, and then tap on the arrow in the dialog box to bring up the pet profile page. • The pet profile page will display your pet's information and current location.

  • Page 35: Care And Cleaning Of Devices

    Use a damp cloth or paper towel with mild dish soap to clean the outside of the tracker. Your pet can wear the Tagg tracker all the time, even while swimming or bathing. The tracker is water- resistant, but should not be submerged for extended periods of time.

  • Page 36: Specifications

    0C to +50C 0C to +50C Waterproof Water resistant. Your pet No. Do not get the docking No. Do not get the can wear the Tagg tracker station wet. travel charger wet. at all times, even when swimming or bathing.* Pet Size Designed for pets over 10 lbs.

  • Page 37: Warnings And Safety Information

    CAUTION: The Tagg products are only intended for tracking pets. Do not use for tracking children, other humans or objects. Using the Tagg products in a manner other than specified in the user manual may cause injury. To reduce the risk of injury, close supervision is necessary when the product is used near children.

  • Page 38: Safety Precautions For Direct Sunlight

    Water damage may not be covered under the warranty. Accessories. Use only the accessories approved by Snaptracs, Inc. with the Tagg products. Use • of any unauthorized accessories with the products may damage the products or cause injury and will invalidate the warranty.

  • Page 39: Regulatory Statements

    • To comply with FCC RF exposure compliance requirements, a separation distance of 20 cm (8 inches) must be maintained between the antennas for the Tagg tracking device and all persons. • For more information regarding this requirement, please visit our Answer Center located on the Support page of our website.
  • Page 40 • Hearing Aids: The Tagg tracking device may interfere with some hearing aids. In the event of such interference, you may want to contact Customer Care to discuss alternatives.

  • Page 41: Customer Support

    In the Support section, you’ll find: • How It Works • What’s in the Box • Setup and Activation • Collar Attachment • Notifications For additional support, please call 1.855.PET.TAGG (1.855.738.8244) to speak with a customer care representative. User Guide...

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