Thank you for purchasing this PIONEER product. To ensure proper use, please read through this manual before using this product. It is especially important that you read and observe WARNINGs and CAUTIONs in this manual. Ejecting an SD 14 Be sure to read this...
Using iTunes tagging 33 Switching the SIRIUS display 45 Switching the media file type 33 Using the Instant Replay function 45 Operating the DVD menu 34 Switching the seek mode 46 Operating this unit’s iPod function from your Switching the reception mode 46 iPod 34 Calling a number in the phone book 46 Random play (shuffle) 34...
Setting up the DVD player 58 System settings 62 Entertainment settings 67 Customizing menus 68 Other Functions Changing the picture adjustment 69 Setting rear monitor output 69 Adjusting the response positions of the touch panels (Touch Panel Calibration) 70 Using an AUX source 70 Using an external unit 71 Additional Information Troubleshooting 72...
WARNING Please read all of these instructions regarding ! Do not attempt to install or service your your display and retain them for future refer- display by yourself. Installation or servi- ence. cing of the display by persons without 1 Read this manual fully and carefully be- training and experience in electronic fore operating your display.
backing up. Do not use for entertainment pur- poses. Certain functions (Video viewing and certain ! Please note that the edges of the rear view touch panel keys) offered by this unit could be camera images may differ slightly according dangerous and/or unlawful if used while driv- to whether full screen images are displayed ing.
This transmitter must not be co-located or op- erated in conjunction with any other antenna or transmitter. AVH-P4200DVD/AVH-P3200DVD This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interfer-...
(refer to Long Beach, CA 90801-1760 on page 90). 800-421-1404 CANADA Pioneer Electronics of Canada, Inc. CUSTOMER SATISFACTION DEPARTMENT 300 Allstate Parkway This unit features a number of sophisticated Markham, Ontario L3R 0P2...
If you feel that the touch panel keys on the screen deviate from the actual positions that RESET button respond to your touch, adjust the response po- (AVH-P4200DVD) sitions of the touch panel. Refer to on page 70. RESET button...
EQ micro- phone. MUTE CAUTION ! (AVH-P3200DVD/AVH-P3200BT) Use an optional Pioneer USB cable (CD-U50E) to connect the USB audio player/USB mem- (AVH-P4200DVD) ory as any device connected directly to the unit will protrude out from the unit and may be dangerous.
Switching the rear view on page 64. View image on or off. ! An external unit refers to a Pioneer product, Turning the unit off. such as those which will be available in the fu- ture. Although incompatible as a source, the...
Picture Adjustment. Refer to on page 69. (AVH-P3200DVD/AVH-P3200BT) % Press h (eject). (Function of AVH-P4200DVD) CAUTION Keep hands and fingers clear of the unit when opening, closing, or adjusting the LCD panel. Be (AVH-P4200DVD) especially cautious of children’s hands and fin- Press h(eject) to display the ejecting gers.
Manual tuning (step by step) using the buttons 1 Press c or d (TRACK/SEEK). Seek tuning using the buttons 1 1 1 3 3 3 1 Press and hold c or d (TRACK/SEEK). Local Wed 28 may Radio 12:45 Note Abcdeabcdeabcde 87.5 Listening AM radio while an iPod is charged from...
When playing a disc containing a mixture Refer to of various media file types ! (AVH-P4200DVD) on page 38. If an iPod with video capabilities is con- nected to this unit using an interface cable such as the CD-IU200V (sold separately),...
Switching the audio output, Moving ahead one frame at a when playing video discs re- time during playback. corded with LPCM audio. Refer to Refer to on page 36. on page 38. Touch and hold for more Switching between stereo than two seconds to slow and monaural audio output, down playback speed.
! If the ignition switch is set to ACC or ON, the OFF or touch the source icon to select the source. iPod battery will be charged while connected. ! While an iPod is connected to this unit, PIONEER, However, the iPod battery is not charged when Accessory Attached or (check mark) is dis- you select an SD as the source.
Switching the equalizer curves. Refer to on page 55. You can listen to DVD-R/DVD-RW/CD/CD-R/ Touch and hold for more CD-RW/USB/SD/iPod sound files. than two seconds to turn the auto-equalizer on or 1 1 1 2 2 2 3 3 3 4 4 4 5 5 5 off.
1 If a disc has already been inserted, press SRC/ OFF or touch the source icon to select the source. Switching to Link Search ! While an iPod is connected to this unit, PIONEER, mode to play songs re- Accessory Attached or...
! Text information may not be correctly dis- played depending on the recorded environ- ment. ! USB storage device that can be charged via USB will be recharged when plugged in and the ignition switch is set to ACC or ON. However, the USB storage device that can be charged via USB will not be recharged when you select an SD as the source.
Notes ! This unit can play back a JPEG file recorded Selecting a folder. on CD-R/RW/ROM/SD/USB storage device. (Please see the following section for files that can be played back. Refer to page 82.) ! Files are played back in file number order and folders are skipped if they contain no files.
! Be sure to park your vehicle in a safe place and apply the parking brake when performing this operation. 1 Incoming call notice Indicates that an incoming call has been re- Wed 28 may Radio 12:45 ceived and has not been checked yet. ABCDEHGHI ! Not displayed for calls made when your 012345678901...
Adjusting the other party’s 1 Connection listening volume. First, you need to connect a Bluetooth telephone Refer to to this unit. ’ For detailed instructions on connecting your page 48. phone to this unit via Bluetooth wireless technol- Accepting an incoming call. ogy, see following section.
these points. For all other information on using the SIRIUS tuner, please refer to the SIR- IUS operation manual. ! With this unit, you can operate one addi- 1 1 1 2 2 2 3 3 3 4 4 4 tional function: XM/SIRIUS channel direct Mode Memo...
Selecting a band (XM1, XM2 Switching the SIRIUS information. or XM3) for XM tuner. Refer to Band: Selecting a band (SIRIUS1, page 45. SIRIUS2 or SIRIUS3) for the Touch and hold for more than two seconds SIRIUS tuner. to scroll the text. Recalling radio station fre- quencies assigned to preset Manual tuning (step by step) using the buttons...
ä ä Band: Selecting a band (FM1, FM2, FM3 for FM or AM). 4 4 4 5 5 5 1 1 1 Recalling radio station fre- quencies assigned to preset Seek Digital Blending Local Wed 28 may tuning keys. 12:45 Radio D/A Auto Refer to...
Switching the equalizer curves. Refer to on page 55. Touch and hold for more 2 2 2 3 3 3 1 1 1 than two seconds to turn the auto-equalizer on or off. Wed 28 may 12:45 Refer to on page 56. Abcdeabc Accepting an incoming call.
Turning automatic answering 1 Connection on or off. First, you need to connect a Bluetooth telephone Refer to to this unit. on page 48. For detailed instructions on connecting your Touch and hold for more phone to this unit via Bluetooth wireless technol- than two seconds to connect ogy, see following section.
! Since there are a number of Bluetooth audio players available on the market, available op- Setting the action for c and d erations will vary extensively. When operating icons. your player with this unit, refer to the instruc- Auto tion manual that came with your Bluetooth audio player as well as this manual.
Display the preset screen. Refer to You can easily store up to six stations for each page 15. band as presets. ä Refer to ! Six stations for each band can be stored in on page 28. memory. The preset screen appears in the display. ! Channels are stored and recalled on a broadcast station basis.
ä # The larger the setting number, the higher the Refer to signal level. The highest level setting allows re- on page 28. You can store the information if the TAG indi- ception of only the strongest stations; while lower settings let you receive progressively weaker cator is displayed while the desired song is stations.
Audio data (CD-DA) and JPEG picture files on # Ways to display the menu will differ depend- DVD-R/RW/ROM cannot be played back on ing on the disc. this unit. # Depending on the contents of the DVD disc, this function may not work properly. In such CD (audio data (CD-DA))—Music (com- cases, use the touch panel keys to operate the pressed audio)—Video (DivX video files)—...
(Function for iPod) Videos can be played on this unit if an iPod (Function for iPod) with video capabilities is connected. This method plays all songs on the iPod ! This unit can play back “Movies”, “Music vi- randomly. deos”, “Video Podcast” and “TV show” which are downloaded from the iTunes store.
# To refine the search with a different letter, Refer to on page 19. touch Cancel. Touch one of the categories in which Touch the title of the list that you want you want to search for a video/music. ! Video Playlists (video playlists) to play.
Notes ! With some DVDs, switching between lan- guages/audio systems may only be possible You can use the search function to find the using a menu display. part you want to play. ! You can also switch between languages/audio For DVD videos, you can select Title (title), systems using Video Setup Menu.
(Function for Video CDs) During playback of Video CDs featuring PBC With DVDs featuring multi-angle (scenes shot (Playback Control), PBC ON is displayed. from multiple angles) recordings, you can switch among viewing angles during play- Start the search function. back. Refer to on page 16.
(Function for USB/SD/DivX) File name list is a list of file names (or folder (Function for iPod) names) from which you can select a file (or folder) to play back. Start Link Search. Refer to Display the file (or folder) name list. on page 19.
displayed. When the process is finished, Important Image saved is displayed. ! In order to play DivX VOD content on this unit, # To cancel the storage process, touch No. you first need to register the unit with your DivX VOD content provider. For details on your â...
Normal (normal) Select channel category selection mode. The 4:3 picture is displayed as it is, giving you no Refer to sense of disparity since its proportions are the on page 26. same as that of the normal picture. Mode All CH (channel number select setting) —Mode Category (channel category select Notes setting)
to a song that matches a song title and its ar- tist name in the MyMix playlist. % Store the song title and artist name. You can select an XM/SIRIUS channel directly Refer to by entering the desired channel number. on page 26.
! (XM tuner) If you would rather not to tune in to the Selecting the song title for which other station, touch No. you want to turn the alert off. ! If an alert for a song in the MyMix playlist is set to off, no alert will be provided even when the song is broadcast.
Select the song title that you want to Select a desired team in Team. delete. Switching the team name. Selecting the song title that you want to delete. Turn the alert on or off. Delete the song title. Turning the alert on or off. Deleting the song title.
The following functions can be operated in In- stant Replay mode. Switch to the other station to listen to ! To use this function, a Pioneer SIRIUS bus the game. interface (e.g. CD-SB10) is required. ! To use this function, a SIRIUS plug-and-...
Switch to phone book mode. Refer to There are two seek tuning settings, one is on page 24. Seek HD (Digital broadcasting stations seek) The phone book display appears. and the other is Seek All (normal seek). Select the phone number list. Seek All—Seek HD The detailed phone number list of the selected entry is displayed.
Make the call. Refer to on page 24. End the call. Refer to (Function of AVH-P4200DVD/AVH-P3200DVD) on page 24. The 80 most recent calls dialed, received, and missed are stored in the memory. You can browse them and call numbers from these lists.
If this function is on, this unit automatically answers all incoming calls. (Function of AVH-P3200BT) % Turn automatic answering on or off. You can easily store up to six phone numbers (AVH-P4200DVD/AVH-P3200DVD) as presets. Refer to on page 29. Display the preset screen.
Important (Function of AVH-P3200BT) Be sure to park your vehicle in a safe place and apply the parking brake when performing this op- Connection eration. 01: Phone1 02: Phone2 Switch to the entering phone number 03: Phone3 mode. 04: Phone4 Refer to 05: Phone5 on page 24.
# If the connection fails, Error is displayed. In Touch the special device list to open the connection. such cases, try again from the beginning. # The PIN code is set to 0000 as the default, but This unit is now on standby for a connection can be changed.
24. Touch Visibility to select visibility off. ! To turn visibility on, touch Visibility again. (AVH-P4200DVD/AVH-P3200DVD) A Bluetooth wireless connection can be estab- lished from your phone by putting the unit into (Function of AVH-P3200BT) initiating a connection mode.
(Function of AVH-P4200DVD/AVH-P3200DVD) (Function of AVH-P4200DVD/AVH-P3200DVD) You can register a phone that is temporarily A Bluetooth wireless connection can be estab- connected to this unit in order to take full ad- lished by putting the unit into initiating a con- vantage of the features available with Blue- nection mode.
% Touch Bluetooth Version to select de- vice information. Refer to on page 29. The BD address is displayed.
! You cannot display the Audio/DSP function menu when the mute function is on or a JPEG file is playing. 2 2 2 1 Audio Fader/Balance F/R 0 L/R 0 Graphic EQ Super Bass Auto EQ Sonic Center Control L/R:0 Loudness High Subwoofer...
Display Equalizer curve Note Vocal Vocal Custom1 Custom 1 When selecting FM as the source, you cannot switch to Source Level Adjuster. Custom2 Custom 2 Flat Flat Super Bass Super bass You can change the fader/balance setting to ! The equalizer curves for Custom1 and provide an ideal listening environment for all Custom2 can be adjusted.
Touch Graphic EQ on the audio function menu. Loudness compensates for deficiencies in the low- and high-frequency ranges at low volume. Touch c or d to select the desired item. Powerful—Natural—Vocal—Custom1— Display the audio function menu. Custom2—Flat—Super Bass Refer to page 54.
Display the audio function menu. Refer to You can boost the bass level. page 54. Display the audio function menu. Compare the FM volume level with the Refer to level of the source you wish to adjust. page 54. Touch Source Level Adjuster on the Touch Bass Booster on the audio func- audio function menu.
Display the Video Setup Menu. Refer to page 54. You can set a desired subtitle language. When Touch Audio Language on the Video available, the subtitles will be displayed in the Setup menu. selected language. An audio language menu is displayed. Display the Video Setup Menu.
! The TV aspect ratio cannot be changed for some discs. For details, refer to the disc’s in- structions. The angle icon can be set so it appears on scenes where the angle can be switched. Display the Video Setup Menu. JPEG files can be viewed as a slide show on Refer to this unit.
Touch Parental on the Video Setup Touch Parental on the Video Setup menu. menu. Touch 0 to 9 to input a four digit code Touch 0 to 9 to input the registered number. code number. # To cancel the entered numbers, touch C. Registering the code.
Notes When a DVD disc with a DVD menu is in- ! Up to 42 characters can be displayed on one serted, this unit will cancel the menu automa- line. If more than 42 characters are set, the tically and start playback from the first chapter line breaks and the characters are displayed of the first title.
Touch Rear Speaker on the system menu to switch the subwoofer output or full-range speaker. # When no subwoofer is connected to the rear Activate this setting when using an auxiliary output, select Full (full-range speaker). device connected to this unit. # When a subwoofer is connected to the rear Display the system menu.
! Some characters may not be displayed Notes properly. ! When Mute is displayed, the sound is turned Display the system menu. off and no audio adjustments can be made. ! When ATT is displayed, the sound is attenu- Refer to page 54.
The auto-equalizer automatically measures the car’s interior acoustic characteristics, and CAUTION then creates an auto-equalizer curve based on Pioneer recommends the use of a camera that information. which outputs mirror-reversed images. Otherwise, the screen image will appear re- versed.
! When this unit is connected to a power WARNING amp with an LPF, turn this LPF off before As a loud tone (noise) may be emitted from the performing auto EQ. Also set the cut-off fre- speakers when measuring the car's interior quency for the built-in LPF of an active sub- acoustic characteristics, never perform auto TA woofer to the highest frequency.
If the microphone is subjected to direct sun- light for an extended period, high tempera- tures may cause distortion, color change or malfunction. 10 Press h(eject) to close the panel. (AVH-P4200DVD only) (AVH-P4200DVD) Note (AVH-P4200DVD) Do not press h (eject) to open or close the panel when you are using the microphone.
The customized color has been stored in the memory. The set color will be recalled from the memory the next time you touch the same icon. This unit is equipped with multiple-color illu- mination. The OSD color can be changed. Display the entertainment menu.
Display menu columns to register. Refer to page 54. You can customize menus except Video Setup Menu. Touch and hold the menu column to register it. # To cancel registration, touch and hold the menu column again. Display the custom menu and choose a registered menu.
# You cannot adjust the picture adjustment for the rear view camera when Camera Polarity is set to Off. (Refer to You can adjust the Brightness (brightness), on page 64.) # If the color system is set to PAL/PAL-M/ Contrast (contrast), Color (color) ,Hue (hue), Dimmer (dimmer), Temperature (tempera- SECAM, you cannot adjust Hue.
AUX source ! If the touch panel cannot be adjusted prop- and is assigned to AUX. erly, consult your local Pioneer dealer. Turn the unit off. Refer to on page 11. There are two methods to connect auxiliary de- Press and hold MENU to display vices to this unit.
Refer to on page 56. An external unit refers to a Pioneer product, such as those which will be available in the fu- Actions will differ depending on ture. Although incompatible as a source, the the connected external unit.
Symptom Cause Action (Refer- ence page) Common There is no The parking Connect the park- Symptom Cause Action (Refer- image dis- brake cable is ing brake cable, ence page) played. not connected. and apply the park- ing brake. The power will Leads and con- Confirm once more not turn on.
Symptom Cause Action (Refer- Symptom Cause Action (Refer- ence page) ence page) Dialog lan- The DVD being The language can- Nothing is dis- The rear view Connect a rear played. camera is not view camera. guage (and played does not not be switched if The touch connected.
PBC. Video CDs that fea- possible. ture PBC. When you contact your dealer or your nearest iPod Pioneer Service Center, be sure to note the Symptom Cause Action error message. The iPod does The cables are in-...
Message Cause Action Message Cause Action Unplayable Error-02-XX/ The disc is dirty. Clean the disc. This type of file Select a file that FF-FF File cannot be played can be played. The disc is Replace the disc. on this unit. scratched.
Message Cause Action Message Cause Action Error-02-9X/- Protect All the files on Transfer audio files Communication Perform one of the failed. following opera- the connected not protected by USB portable Windows Media tions. –Turn the ignition audio player/ DRM 9/10 to the USB memory are USB portable switch OFF and...
Once the performing the iPod's main menu above action, is displayed, recon- please contact nect the iPod and your dealer or an reset it. authorized Pioneer Error-02-67 The iPod firm- Update the iPod Service Station. ware versions are version. old. Stop...
Indicates that the digital format is Dolby Digital. Indicates that the digital format is MPEG Audio. Messages Translation Indicates that the digital format is Pioneer recommends Linear PCM. the use of a camera CAUTION: Screen which outputs mirror- image may appear re- reversed images.
Indicates that a cellular phone is Shows which subtitle language connected. has been selected. ! Indicates that an incoming call has been received and has not Shows which viewing angle has been checked yet. been selected. ! Not displayed for calls made when your cellular phone is disconnected from this unit.
Shows the category name. Shows the folder name of the folder Use only discs featuring any of following logos. containing the MP3/WMA/AAC file currently being played. Shows the file name of the MP3/ WMA/AAC file currently being played. Shows the preset number of the sta- tion currently being tuned in to.
Road shocks may interrupt disc playback. Depending on the kind of USB portable audio player/ USB memory you use, the device may not be recog- Read the precautions for discs before using them. nized or audio files may not be played back properly. Certain functions may not be available for some DVD Do not leave the USB portable audio player/USB video discs.
Frequent loading and ejecting of a DualDisc may re- For details, refer to the manuals for the iPod. sult in scratches on the disc. Serious scratches can About iPod settings lead to playback problems on this unit. In some ! When an iPod is connected, this unit changes the cases, a DualDisc may become stuck in the disc load- ing slot and will not eject.
! This unit plays back files with these filename DivX Ultra format: No extensions (.jpg, .jpeg, .jpe or .jfif) as a JPEG DivX HD format: No image file. To prevent malfunctions, do not use these extensions for files other than JPEG DivX files without video data: No image files.
Example of a hierarchy This unit is not compatible with SD-Audio/SD-Video. CAUTION Pioneer accepts no responsibility for data lost on the USB memory/USB portable audio player/SD : Folder memory card even if that data is lost while using : Compressed audio file this unit.
! Small black dots or white dots (bright dots) PIONEER Service Station. Do not use the unit may appear on the LCD screen. These are in this condition because doing so may result due to the characteristics of the LCD in fire, electric shock, or other failure.
Bluetooth SIG, Inc. casting/streaming via internet, intranets and/ and any use of such marks by Pioneer or other networks or in other electronic con- Corporation is under license. Other trade-...
SD Logo is a trademark. Manufactured under license from Dolby Laboratories. Dolby, Pro Logic, and the double- D symbol are trademarks of Dolby Laboratories. iPod is a trademark of Apple Inc., registered in the U.S. and other countries. “Made for iPod” means that an electronic ac- cessory has been designed to connect specifi- â...
The SAT RADIO READY mark indicates that the Satellite Radio Tuner for Pioneer (i.e., XM tuner and Sirius satellite tuner which are sold separately) can be controlled by this unit. Please inquire to your dealer or nearest authorized Pioneer service station regarding the satellite radio tuner that can be connected to this unit.
When connecting with optional being driven. Also, rear displays should not be in CD-IU200V cable (AVH-P4200DVD only) ... 5 a location where they are visibly distracting to the driver. Connecting the power cord ......6 •...
Connecting the units near the heater outlet. WARNING — Do not connect the yellow cable to the battery by passing it through the hole to the engine • Use speakers over 50 W (output value) and compartment. between 4 : to 8 : (impedance value). Do not use —...
Connecting the units Connecting the system (AVH-P4200DVD/AVH-P3200DVD) Microphone for hands-free phoning (supplied with Bluetooth adapter) Bluetooth adapter IP-BUS input (e.g. CD-BTB200) (sold separately) Wired remote input Hard-wired remote control adaptor can be connected (sold separately). Black 1.5 m (4 ft. 11 in.)
Connecting the units When connecting with optional CD-IU200V cable (AVH- P4200DVD only) Microphone for hands-free phoning (supplied with Bluetooth adapter) IP-BUS input AUX input (AUX) Bluetooth adapter Wired remote input Hard-wired remote control adaptor (e.g. CD-BTB200) (sold separately) can be connected (sold separately). iPod with video capabilities (sold separately) This product...
(AVH- Antenna input P4200DVD only) Please contact your Fuse (10 A) dealer to inquire about AUX jack (3.5 ø) (AVH-P4200DVD only) the connectable Use a mini plug cable to connect with auxiliary device. navigation unit. Microphone input (AVH-P3200BT only) Yellow Connect to the constant 12 V supply terminal.
Connecting the units 4 m (13 ft. 1 in.) Microphone (AVH-P3200BT only) Wired remote input Hard-wired remote control adaptor can be connected (sold separately). Fuse resistor Violet/white Of the two lead wires connected to the back lamp, connect the one in which the voltage changes when the gear shift is in the REVERSE (R) position.
Connecting the units When connecting to separately sold power amp Rear output (AVH-P4200DVD/AVH-P3200BT only) Front output Power amp (sold separately) To rear output Power amp (sold separately) To front output (AVH- Power amp Subwoofer output P4200DVD (sold separately) This product...
• Objects in the rear view may appear closer or more distant than they actually are. CAUTION You must use a camera Rear view camera input (R.C IN) which outputs mirror (AVH-P4200DVD/AVH-P3200BT only) reversed images. To video output Rear view camera (sold separately)
Display with RCA input jacks (sold separately) To video input To audio input Rear monitor output (V OUT) RCA cables (AVH-P4200DVD/AVH-P3200BT only) (sold separately) Video input (V IN) Rear audio output Mini pin plug cable (REAR AUDIO OUT) (sold separately)
Installation Installation using the screw Note holes on the side of the unit • Check all connections and systems before final Fastening the unit to the factory installation. radio-mounting bracket. • Do not use unauthorized parts as this may cause Position the unit so that its screw holes are malfunctions.
Installation 2. Install the microphone clip on the sun Installing the microphone visor. (AVH-P3200BT only) • With the sun visor up, install the microphone clip. (Lowering the sun visor reduces the voice Installation notes recognition rate.) Install the microphone in a position and orientation that will enable it to pick up the Microphone clip voice of the person operating the system.
Installation 2. Install the microphone clip on the steering column. Double-sided tape Install the microphone clip on the rear side of the steering column. Clamp Use separately sold clamps to secure the lead where necessary inside the vehicle. Adjusting the microphone angle The microphone angle can be adjusted.
GARANTIE Pioneer Electronics (USA) Inc. (PUSA) et Pioneer Electronique du Canada, Inc. (POC) garantissent que les produits distribues par PUSA aux Etats-Unis et par POC au Canada qui, apres Pioneer Electronics (USA) Inc. (PUSA) et Pioneer Electronique du Canada, Inc. (POC) garantissent que les produits distribues par PUSA aux Etats-Unis et par POC au Canada qui, apres avoir ete installes et utilises conformement au manuel de I'utilisateur inclus avec I'unite, ne fonctionnent pas de fac;;on apprapriee dans des conditions d'utilisation normales en raison d'un...
Within 40 days of receiving your complaint, Pioneer will investigate the dispute and witt either: (1) respond to your complaint in writing informing you what action Pioneer will take, and in what time period, to resolve the dispute; or (2) respond to your complaint in writing (1) respond to your complaint in writing informing you what action Pioneer will take, and in what time period, to resolve the dispute;...