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Digium 800 Series User Manual

800 series
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800 Series
AEX800/TDM800P

User Manual

601-00008A
Rev. C

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Summary of Contents for Digium 800 Series

  • Page 1: User Manual

    800 Series AEX800/TDM800P User Manual 601-00008A Rev. C...
  • Page 2 Digium, Inc. Digium, Inc. has made every effort to ensure that the instructions contained in this document are adequate and error free. The manufacturer will, if necessary, explain issues which may not be covered by this documentation.
  • Page 3 CE Mark 2002/95/EC Restrictions on Hazardous Substances (RoHS), 2005/747/EC lead free exemption (Annex C) Telecom: FCC Part 68, ANSI/ITA-968-A, Including Amendment A1 and A2 EMC: FCC Part 15 Class A EN55022/CISPR22 Class A EN55025 IEC 61000 Digium, Inc. Page 3...
  • Page 4 Federal Communications Commission Part 68 This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the back of the 800 Series printed circuit board is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX.
  • Page 5 If you experience problems with your 800 Series card, contact Digium, Inc. at 1.877.DIGIUM.1 (1.877.344.4861) for repair and/or warranty information. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
  • Page 6 Introduction to 800 Series Documentation This manual contains product information for the 800 Series card. Be sure to refer to any supplementary documents or release notes that were shipped with your equipment. The manual is organized in the following manner:...
  • Page 7 (ESD) wrist strap while handling the device. The Electrical Hazard Symbol indicates a possibility of electrical shock when operating this unit in certain situations. To reduce the risk of damage or injury, follow all steps or procedures as instructed. Digium, Inc. Page 7...

  • Page 8: Important Safety Instructions

    Alarm Dialing Equipment. If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of the 800 Series does not disable your alarm equipment. If you have questions, consult your telephone company or a qualified installer.
  • Page 9 For safety reasons, only connect equipment with a Telecommunications Compliance label. This includes customer equipment previously labelled Permitted or Certified. Caution. Only connect regulatory equipment (approved for use in your specific country) to the telecommunications network voltage circuit ports. Digium, Inc. Page 9...
  • Page 10 Service Personnel Cautions Caution. This card is not intended for home use. It must be used in restricted access locations and installed in UL Listed I.T.E. only. Digium, Inc. Page 10...

  • Page 11: Table Of Contents

    Installing Asterisk ........36 Chapter 3 Digium, Inc. Page 11...
  • Page 12 FXO Module ......... .50 Using Your 800 Series Card ......51 Chapter 5 Troubleshooting .
  • Page 13 Example dmesg Screen Shot ....43 Figure 8: Sample Application ......49 Digium, Inc. Page 13...
  • Page 14 RJ11 Telco Port Connector ....57 Table B-2: Maximum Power Consumption ....60 Digium, Inc. Page 14...

  • Page 15: Overview

    Chapter 1 Overview The 800 Series cards are versatile devices used for connecting your phone network to the PSTN (Public Switched Telephone Network) world. This is accomplished through phone lines connected to the FXO (Foreign Exchange Office) ports and phones connected via the FXS (Foreign Exchange Station) ports.

  • Page 16: Echo-Cancellation

    Chapter 1: Overview Echo-Cancellation Users connecting their 800 Series cards to the PSTN or other devices are likely to be placing calls that will result, at some point, in an unbalanced 4-wire/2-wire hybrid. The result of this hybrid is the reflection of a near- end echo to the calling party.

  • Page 17: What Is Asterisk

    It can also be built out as the heart of a media gateway, bridging the legacy PSTN to the expanding world of IP telephony. Asterisk’s modular architecture allows it to convert between a wide range of communications protocols and media codecs. Digium, Inc. Page 17...

  • Page 18: Asterisk In The Call Center

    Asterisk have helped reduce costs and enabled flexibility. Asterisk Everywhere Asterisk has become the basis for thousands of communications solutions. If you need to communicate, Asterisk is your answer. For more information on Asterisk, visit http://www.asterisk.org or http:// www.digium.com. Digium, Inc. Page 18...

  • Page 19: Card Installation

    Card Identification on page 25  FXS and FXO Connection on page 27  Slot Compatibility on page 27  Hardware Installation on page 29  Software Installation on page 32  Installing Asterisk on page 36  Digium, Inc. Page 19...

  • Page 20: Unpacking The Card

    If damage is suspected, file a claim with the carrier and contact the reseller from which the card was purchased, or contact Digium Technical Support at 1.256.428.6161. Keep the original shipping container to use for future shipment or proof of damage during shipment.

  • Page 21: Shipment Inspection

    FXO and/or FXS module(s) (depending on configuration)  Module Identification The 800 Series cards ships with FXO and/or FXS modules in place. These are identified by their color. Take a moment to identify which modules were shipped with your card.
  • Page 22 The port identification is the same for all cards in this series. It is important to identify the type and location of your 800 Series modules. You will need this information during the Asterisk configuration.

  • Page 23: Figure 2: Tdm800P Card With Four Single Modules

    1-4. Likewise, if a quad module is placed covering single module ports 3 and 4, the module will use ports 5 through 8. Figure 3 shows a AEX800 with two quad modules. Digium, Inc. Page 23...

  • Page 24: Figure 3: Aex800 Card With Two Quad Modules

    Chapter 2: Card Installation Quad Modules Ports Power Available Supply VPMADT032 Echo Cancellation Module Figure 3: AEX800 Card with Two Quad Modules Digium, Inc. Page 24...

  • Page 25: Card Identification

    Chapter 2: Card Installation Card Identification There are multiple configurations in which an 800 Series card may be purchased. Each configuration consists of a combination of single modules, quad modules, or both, and may also include the VPMADT032 echo cancellation module. See Table 1 on page 25 for a list of the most common TDM800P configurations.

  • Page 26: Table 2: Example Aex800 Card Configurations

    Chapter 2: Card Installation Table 2: Example AEX800 Card Configurations FXO/FXS Card ID Ports AEX801B 1 FXO module AEX804B 4 FXO modules AEX808B 8 FXO modules AEX844B 4 FXS and 4 FXO modules AEX880B 8 FXS modules Digium, Inc. Page 26...

  • Page 27: Fxs And Fxo Connection

    Chapter 2: Card Installation FXS and FXO Connection The 800 Series cards provide eight RJ11 connectors for access to the FXS and/or FXO modules installed in the available slots. The diagram in Table A-1 on page 57 provides the pinout for this connector.

  • Page 28: Figure 4: Motherboard Slots

    Express compliant slot, including lane lengths X4, X8, and X16. This means that in the motherboard shown in Figure 4, the AEX800 will only fit into Slot 4. The AEX800 can not be used in Slots 0 through 3. Digium, Inc. Page 28...

  • Page 29: Hardware Installation

    Insert a four-pin 12 volt connector (disk drive power supply cable, e.g. hard drive) into the white plastic connector on the rear of the card. See Figure 6. Digium, Inc. Page 29...

  • Page 30: Figure 6: Connect Power For Fxs Modules

    If you have FXS modules on your card and your computer does not have power cables available, then power must be provided to the 800 Series card by an alternate means. Digium provides a solution to this problem with the optional PWR2400B (available separately). This card is essentially a PCI bracket assembly that takes power from an external DC power supply and routes it to two 15"...
  • Page 31 PCI-size bracket such as a PCI, PCI Express, or AGP slot. Note: The PWR2400B is not intended to supply power to any other device, it is intended only to be used with UL Listed Digium analog cards. 5. Replace the cover to your computer.

  • Page 32: Software Installation

    For the latest information on setting up and configuring DAHDI drivers for your Digium hardware product, please refer to the latest release of this manual which is available from the product-specific documentation section at: http://www.digium.com To install your 800 Series card, you will need: Linux 2.6 kernel headers...
  • Page 33 Chapter 2: Card Installation installed any of these, Digium recommends that you upgrade to the latest “-current” version of each. Note: If you are using the 1.4.x series of Asterisk, you will need Asterisk 1.4.22 or newer. 1. After the machine has booted to Linux, log in and execute the follow-...

  • Page 34: Table 3: Card Identifiers

    0800 AEX800 8002 A Digium 800 Series (TDM800P/AEX800) card identifier should be listed. If a matching card identifier is not listed, then your machine is not PCI 2.2 (or higher) or PCI Express compatible, and the card will not work with your motherboard.
  • Page 35 # tar -zxvf dahdi-linux-complete-current.tar.gz # cd dahdi-linux-complete-X.X.X+X.X.X # make # make install # make config Note: Executing ‘make config’ will install an init script and symlinks which will allow you to start and stop DAHDI as a service. Digium, Inc. Page 35...

  • Page 36: Installing Asterisk

    1.6.0.1 (or later). Substitute the version of Asterisk for the X.X in the command below. Asterisk is available for download from: http://downloads.digium.com/pub/telephony/asterisk # wget http://downloads.digium.com/pub/telephony/ asterisk/asterisk-X.X-current.tar.gz 2. Expand the downloaded file, compile its contents, and install the application. Substitute the version of Asterisk for the the X.X and X.X.X in the command lines below.
  • Page 37 If your installation has failed, it may be because you are missing one or more of the build dependencies, the kernel headers, or the development tools. Please contact your reseller where the card was purchased, or call Digium Technical Support at 1.256.428.6161 for assistance. Complete instructions for installing Asterisk are available at www.asterisk.org.

  • Page 38: Configuration

    Chapter 3 Configuration The 800 Series cards have a variety of configuration options. This chapter provides sample configurations to demonstrate customizing the Asterisk software to meet your individual needs. Each section explains basic options as examples. Once you have familiarized yourself with the samples, you can edit the configuration files to meet your specific needs.

  • Page 39: Driver Configuration

    2. Specify the two letter country code for your loadzone and defaultzone. This will preload tone zone data and specify a default tone zone for your interfaces. The following is a typical setup for a telco in the US: loadzone = us defaultzone = us Digium, Inc. Page 39...
  • Page 40 For example, a TDM808E card would be configured as the following: fxsks = 1-8 fxsks = 1,2,3,4,5,6,7,8 You should have identified the type of 800 Series card when you received it. Module Identification If you are not sure, refer to on page 23 for assistance.
  • Page 41 You can specify the echo canceller to be used for each channel. The default behavior is for there to be no echo canceller on any channel. So, it is very important that you specify one in the Digium, Inc. Page 41...
  • Page 42 800 Series cards is . Users wctdm24xxp should use the following modprobe command: # modprobe wctdm24xxp # dahdi_cfg -vv # dmesg Note: The 800 Series cards use the same driver as the TDM2400. Digium, Inc. Page 42...

  • Page 43: Figure 7: Example Dmesg Screen Shot

    Chapter 3: Configuration Figure 7: Example dmesg Screen Shot Note: Output as shown above may vary depending on the 800 Series card you use. Digium, Inc. Page 43...

  • Page 44: Configuring Card Features

    = yes rxgain = 0.0 txgain = 0.0 ;FXS Modules group = 1 signalling = fxo_ks context = Internal channel = 1-4 ;FXO Modules group = 2 echocancel = yes signalling = fxs_ks context = Incoming Digium, Inc. Page 44...
  • Page 45 DAHDI should configure echocancel to the values 128 (16ms) or 256 (32ms). Setting "yes" will default the option to 128 (16ms). Users who have not purchased an 800 Series card with the hardware echo cancellation module are encouraged to take advantage of Digium's High Performance Echo Canceler software.

  • Page 46: Voicemail

    1234 4242 Mark is the person’s name, and is his email address. Spencer root@localhost You can add extensions by adding the following: 1000 => 1234,Moose Member,moose@digium.com 2000 => 1234,Bill Savage,bsavage@digium.com Digium, Inc. Page 46...

  • Page 47: Dial Plan

    => 1000,102,Voicemail(1000,b) exten => 2000,1,Dial(DAHDI/2,20,rt) exten => 2000,2,Voicemail(2000,u) exten => 2000,102,Voicemail(2000,b) exten => 8500,1,VoiceMailMain exten => 8501,1,MusicOnHold exten => _9.,1,Dial(DAHDI/g2/www${EXTEN:1}) exten => _9.,2,Congestion [Incoming] exten => s,1,Answer exten => s,2,Dial(DAHDI/g1,20,rt) exten => s,3,Voicemail(1000,u) exten => s,103,Voicemail(1000,b) Digium, Inc. Page 47...

  • Page 48: Testing Your Configuration

    3. Dial tone should be present on phones connected to the FXS ports. Test your configuration by placing an outgoing call, placing a call from extension 1 to 2, or receiving an incoming call. Successful completion of these tasks indicates your configuration is working properly. Digium, Inc. Page 48...

  • Page 49: Figure 8: Sample Application

    Note: More detailed information is provided at the Asterisk website (www.asterisk.org), as well as the Digium Knowledge Base (kb.digium.com). You may also obtain assistance by contacting Digium Technical Support at 1.256.428.6161 or visiting the website at www.digium.com. Digium, Inc. Page 49...

  • Page 50: Fxs And Fxo Explained

    Note: Only qualified service personnel should install the card. Users should not attempt to perform this function themselves. FXS Module The FXS module allows an 800 Series card to initiate and send ringing voltage to an FXO device such as an analog telephone. FXO Module The FXO module allows an 800 Series card to terminate analog telephone lines (POTS).

  • Page 51: Using Your 800 Series Card

    Chapter 4: FXS and FXO Explained Using Your 800 Series Card Connect the outside line to an FXO port on your Asterisk server to receive voltage from the outside lines. Connect the phones to FXS ports on your Asterisk server. When the FXO module in your Asterisk Server receives the voltage, it will then generate voltage using the FXS module and send it to your analog phone.

  • Page 52: Chapter 5 Troubleshooting

    Troubleshooting This chapter provides frequently asked questions and possible resolutions as identified by Digium Technical Support. Multiple resources are available to obtain more information about Asterisk and Digium products. Please visit both www.digium.com and www.asterisk.org for more information. Digium, Inc.
  • Page 53 DAHDI module loads and before Asterisk executes. Note: The digit after the -i option is the digit that will break dialtone on the line. There is a slight echo. How can I adjust the sound quality? Digium, Inc. Page 53...
  • Page 54 To view all of the options available to add to your dial plan, type the following commands from within Asterisk: *CLI> core show applications *CLI> core show functions Digium also offers services to help configure and add features you might need. Contact Digium Technical Support at 1.877.DIGIUM.1 (1.877.344.4861) for more information. Digium, Inc.
  • Page 55 Use this command to set the drives into UDMA2 mode: hdparm -d 1 -X udma2 -c 3 /dev/[IDE Device] If you are still having problems, contact your reseller from which the card was purchased, or Digium Technical Support at 1.877.DIGIUM.1 (1.877.344.4861). Digium, Inc.
  • Page 56 Asterisk experts. Pricing on Subscription Services may be obtained from your nearest reseller or you may call Digium Sales for referral to your nearest reseller at +1.256.428.6000 or e-mail sales@digium.com.

  • Page 57: Appendix A Pin Assignments

    Appendix A Pin Assignments All eight ports on the 800 Series card’s bracket are 6-pin RJ11 ports. The pin assignments are identified in Table A-1. Table A-1: RJ11 Telco Port Connector Description Not used Not used Pin 1 Pin 6...

  • Page 58: Specifications

    Appendix B Specifications This appendix provides specifications, required environmental conditions, and maximum power consumption for the 800 Series cards. Physical (All Cards). Size: 6.48” × 4.2” × 0.68” (16.46 x 10.67 x 1.72 cm) PCB size, does not include the PCI bracket.
  • Page 59 (and its permutations) and the AEX800 card (and its permutations). Note: 3.3 and 5 volt power is taken from the PCI slot. 12 volt power is taken only from the four-pin hard disk drive connector or optional PWR2400B. Digium, Inc. Page 59...

  • Page 60: Table B-2: Maximum Power Consumption

    3.3V All AEX “E” models 4.5 W 5.0V All TDM “B” models 5.0V All TDM “E” models 5V All AEX models 12V AEX/TDM804E AEX/TDM808E into 1REN AEX/TDM844E into 2REN 6.5W AEX/TDM840E into 3REN 6.5W AEX/TDM880E into 5REN Digium, Inc. Page 60...

  • Page 61: Appendix C Glossary And Acronyms

    The smallest element of information in a digital system. A bit can be either a zero or a one. bits per second A measurement of transmission speed across a data connection. Digium, Inc. Page 61...
  • Page 62 100 MHz but adheres to stricter quality specifications. CLEC competitive local exchange carrier A term for telephone companies established after the Telecommunications Act of 1996 deregulated the LECs. CLECs compete with ILECs to offer local service. See also LEC and ILEC. Digium, Inc. Page 62...
  • Page 63 Digium Asterisk Hardware Device Interface A telephony project dedicated to implementing a reasonable and affordable computer telephony platform into the world marketplace. Also, the collective name for the Digium-provided drivers for Digium telephony interface products. Digital Signal, Level 0 A voice grade channel of 64 Kbps. The worldwide standard speed for digitizing voice conversation using PCM (Pulse Code Modulation).
  • Page 64 Unwanted electrical noise present on a power line full duplex Data transmission in two directions simultaneously. Foreign Exchange Office Receives the ringing voltage from an FXS device. Outside lines are connected to the FXO port on your 800 Series card. Digium, Inc. Page 64...
  • Page 65 Appendix C: Glossary and Acronyms Foreign Exchange Station Initiates and sends ringing voltage. Phones are connected to the FXS ports on the 800 Series card. G.711 A recommendation by the Telecommunication Standardization Sector (ITU-T) for an algorithm designed to transmit and receive mulaw PCM voice and A-law at a digital bit rate of 64 Kbps.
  • Page 66 Asterisk is supported exclusively on Linux. loopback A state in which the transmit signal is reversed back as the receive signal, typically by a far end network element. Digium, Inc. Page 66...
  • Page 67 A POP is usually a network node serving as the equivalent of a CO to a network service provider or an interexchange carrier. POTS plain old telephone service The public switched telephone network (PSTN) is the network of the world's public circuit-switched telephone networks. Originally a network Digium, Inc. Page 67...
  • Page 68 PBX or the local telephone CO. Session Initiation Protocol An IETF standard for setting up sessions between one or more clients. It is currently the leading signaling protocol for Voice over IP, gradually replacing H.323. Digium, Inc. Page 68...
  • Page 69 Two copper wires commonly used for telephony and data communications. The wires are wrapped loosely around each other to minimize radio frequency interference or interference from other pairs in the same bundle. Digium, Inc. Page 69...
  • Page 70 Appendix C: Glossary and Acronyms volts VoIP Voice over IP Technology used for transmitting voice traffic over a data network using the Internet Protocol. Digium, Inc. Page 70...

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