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Summary of Contents for CTS Norstar
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Page 1: User Guide
UCLA Communications Technology Services orstar User Guide CTS Training Center... -
Page 2: Table Of Contents
Introduction The Norstar telephone offers single- and multi-line capability and is designed to work with the Norstar 741 Charles E. Young Drive South Key Service Unit (KSU). The KSU resides in the (CSB 1, 2nd floor, Mail Code: 951363) customer building as an interface between Norstar Box 951363, Los Angeles, CA 90095-1363 telephone sets and the CTS telephone system. -
Page 3: B Asic O Peration
Mute Key Feature Key Mutes the T-Series 7208 or 7316 microphone on Used to activate a Norstar feature or to program a the handset, headset, or on the telephone set Norstar feature onto a memory key. when using the Handsfree feature. -
Page 4: Telephone Administration
Button Inquiry Programmed Release Allows you to view line or feature assignment for each key on your Norstar telephone set by Used when programming a number onto a pressing followed by the key memory key or speed dial list to end the call. -
Page 5: Telephone Tones
UCLA campus number, including Santa Monica-UCLA Medical Center. • Non-UCLA Campus Call – Two long rings (one long ring, one long ring), approximately five seconds apart. Indicates an incoming call from a non-UCLA campus number or Extended Campus Service (ECS) number. CTS Training Center... -
Page 6: Ialing Nstructions
Enter calling card number at tone or wait number, match the last digit of the prefix to the for telephone operator to answer first digit of the five-digit number. CTS provides campus-dialing service to Santa Monica-UCLA Person-to-Person Calls Medical Center. Santa Monica – UCLA Medical... -
Page 7: Emergency Services
UCLA Campus Information Operator Meet-Me Conference Dial #33 Dial 53333 to obtain Meet-Me Conference reservation and number UCLA Medical Center Page Operator Follow representative’s instructions Dial 56301 Local Area Operator (Verizon) Dial 234 Long Distance Operator Dial 230 CTS Training Center... -
Page 8: Outbound Caller Id
Outbound Caller ID using the feature code ✱82. Outbound Caller ID blocking does not apply to toll-free numbers or to emergency 911 calls. CTS Training Center... -
Page 9: Answering Calls
Using Headset with Adapter M-Series Press headset adapter button Press ; press line key if necessary HANDSFREE Dial number (follow dialing instructions) T-Series Press headset adapter button Press ; press line key if necessary Dial number (follow dialing instructions) CTS Training Center... -
Page 10: Intercom Calls
Intercom Calls Place Intercom Call Allows you to communicate with colleagues Press that are provisioned with Norstar service from INTERCOM the same KSU. When using your Intercom, your Dial three-digit Intercom number campus number remains available to receive incoming calls. -
Page 11: Elephone Eatures
Feature Assignment There are two resources used by CTS to provision Program Norstar Features onto Memory Keys telephone features for Norstar service - Nortel SL- Press FEATURE 100 telephone system and Norstar Key Service Press memory key to be programmed Unit (KSU). -
Page 12: Call Forward
Press Deactivate Call Forward Access campus line for which you wish to deactivate call forward Press to deactivate feature; listen for confirmation tone Press CTS Training Center... -
Page 13: Call Forward Remote Access
6666, dial 123456666# Number to use the CFRA feature. The correct CFRA Enter *42 to activate call forwarding access number will be provided to you by CTS Enter the number you wish calls to be staff. -
Page 14: Call Park
Norstar telephone set within your KSU. Press during call; look for FEATURE A retrieval code is assigned by the Norstar system retrieval code in display and appears in the display. If the call you park Press originally resided on a campus line, the campus... -
Page 15: Do Not Disturb
Redial Last Number your telephone set. Last Number Redial will redial Press LAST NO. FEATURE authorization codes, feature codes, credit card numbers, and numbers called from your speed- dialing list. Up to a 24-digit number can be redialed. CTS Training Center... -
Page 16: Message Waiting
VoiceNet User Guide, available online at <www.cts.ucla.edu/support/training.htm>. Messaging Allows you to leave a message indicator on Send Message the display of another Norstar telephone set. If Press FEATURE equipped with a M-Series 7310, 7324, or a T-Series Press... -
Page 17: Paging
Press softkey or FEATURE a priority call. Use this feature for urgent calls only. This feature must be enabled by CTS to operate. Privacy Used with telephone numbers that appear Activate Privacy on two or more Norstar telephone sets. This... -
Page 18: Privacy Release
Once activated, one Norstar user can join the call. A double alert tone is heard once the second Norstar user has joined the call. The privacy release setting will reset at the end of your call. -
Page 19: Speed Dial
Listen for busy signal or no answer the originating number (transferring telephone). Press TRANSFER FEATURE Non-campus calls cannot be transferred to non- twice; listen for reconnection with original caller campus numbers. CTS Training Center... -
Page 20: Voice Call
Activate Voice Call conversation through the speaker of another Press FEATURE Norstar telephone set within your KSU. When Enter three-digit intercom number for initiating a voice call, the destination telephone who you wish to voice call; listen set does not ring. Instead, the telephone set for announcement tone beeps followed by your voice announcement. -
Page 21: A Cceptable U Se S Tatements
Fraud The UCLA telephone system tracks all outgoing calls. Tampering with telephone equipment, the false use of CTS Authorization Codes, or misuse of telephone services is strictly prohibited. CTS will investigate any fraudulent calls that may be reported. Upon completion of a fraud...
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