Playback Problems - DUNE HD Base 3.0 User Manual

to another one compatible with your TV set may help solving the problem. You should test this
by consecutive examination of video modes. It is suggested to start with the lowest picture
resolutions.
● If possible, try to use another HDMI cable.
● If possible, try to change the mode of connection of the player to your HDMI equipment: e.g.,
instead of connection through a receiver, connect directly to a TV set.
● If possible, try to connect the player to another TV/monitor/projector or AV receiver, since the
problem may be caused by another equipment, and not the player or HDMI cable.
If the problem persists, it is quite probable that the player is not compatible or is partially compat-
ible with the particular HDMI equipment.
TROUBLE: The device works improperly.
SOLUTION:
● It is possible that the temperature requirements were not observed, and there is condensate
on internal parts. Unplug the player from the AC mains. Wait until the condensate evaporates,
see "Safety Measures" section, and then start using the player normally.
● It is possible that the device needs to be rebooted. Switch the player off, wait at least 60 sec-
onds, then switch it on.
● Some player functions can work improperly or be not available due to a particular media
content, a particular connected hardware, or particular player settings. Try to use other media
content or connect other hardware to check if the problem is caused by a specific kind of media
content of a specific kind of connected hardware. Try to adjust the player settings. If possible,
try to check if the same functions (with the same media content, with the same connected hard-
ware, and with the same player settings) work normally on other players of the same model. If
you still think that your player works improperly, please contact an autorized service center.

Playback Problems

TROUBLE: Stuttering of the playback of high bitrate video files.
SOLUTION: For playback of high bitrate video files, please make sure that the player has sufficient
(with some reserve) media data reading speed. The speed depends on the data storage drive.
If the reading speed is insufficient, there will be playback problems such as video and audio
stuttering. To avoid such problems, it is recommended to store the file on a device ensuring best
read speed and play the file from this device.
You may test the reading speed for a particular file in the following way: select the file in the file
browser, press the INFO button on RC and select "Read Test". The player will check the file
reading speed and display the information on the maximum possible read speed for this file. For
smooth playback of the file, this speed should exceed the maximum file bitrate with some reserve.
In some cases, exceeding an average file bitrate with some reserve may be enough.
During playback of a file from a hard drive directly connected the player (especially, if the hard
drive is formatted to EXT2 or EXT3 filesystem), the maximum possible data transmission speed
can be reached. So, it is recommended to copy a problematic file to such a hard drive. If the
problem disappers during playback from such a hard drive, the problem is most probably caused
by the insufficient reading speed from the media source used previously.
Besides, stuttering and other playback problems may be caused by specific properties of the
media file. For instance, the file may be encoded such a way that the player's decoder is not
fully compatible with. You may check it in he following way: if file playback problems take place
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Troubleshooting