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Operating Manual - FR-8 and FR-16 Remote Level Controller
9. FR-8 and FR-16 Troubleshooting Tips:
1) I can't find the target device I want to control - Is the target device plugged into
the network? Is it turned on? Are there multiple target devices of the same model? Rename
individual devices with a unique identifier. For an immediate update of available devices, click
<Scan for Devices> at the bottom of the main Protea
2) How do I get rid of extra target devices listed that do not exist? The FR target
device drop down listing is taken directly from the main Protea
the network tree appear green if they are live units, and red if they were once available but are
now offline. To clear all inactive devices from the menu tree, right click on <Ashly Networks>
at the top of the menu tree and click <Clear Inactive Devices From All Groups>.
3) Even though my user name is "default" or "admin", I don't have access to the
target device - Is there additional text in the user name field? Is the password field blank?
Any password entry, even on the reserved user-names of "default" or "admin" must have a cor-
responding match in the target devices.
4) What do the various LED indicators and blinking patterns mean?
Mute/Unmute - If a fader is assigned to a target device function and the switch
button LEDs are set to Mute/Unmute mode, they will be solid red when muted and solid
green when unmuted.
Signal Level - If the switch button LEDs are set to signal level mode, they will indicate
signal level with green and amber, but will still turn solid red if the mute button is pressed. If
the fader is not assigned a function, it will not indicate mute/unmute or signal level.
Factory Reset - All LEDs glow amber during factory reset until held buttons are released.
Communications failure - If a fader was assigned to a target device, but that target
device becomes unavailable, the fader LED will continuously flash red to indicate that commu-
nication has been lost for that fader. See if the target device is powered on and networked.
Flash Reprogram - In flash reprogram mode, all controls are disabled and the highest
fader LED glows solid green while the master fader LED glows amber. Once reprogramming
begins, red LEDs blink to indicate the new program is being loaded. Upon completion, all LEDs
either turn off or revert to their user defined status, and the FR device is ready for use. Unlike
factory reset, flash reprogram does not delete or overwrite user settings on the FR device.
5) Why won't the FR device let me flash reprogram it? If the firmware program in
the FR device becomes corrupt for some unexpected reason, you will not be able to flash repro-
gram it from the FR control surface in Protea
flash reprogrammer as follows:
1) Click on <Flash Reprogrammer> in the main Protea
2) Click <Launch Flash Reprogrammer>
3) In the Select Device window, click <Skip This Step>
4) Select the latest FR firmware file from website download or CD
5) Enter MAC address found on FR device back panel
6) Enter IP address of 255.255.255.255
7) Finally, click <Flash Reprogram>
network tree.
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network tree. Devices listed in
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software. Rather, you must use the main Protea
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software window
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