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TROUBLESHOOTING
No power
Unable to locate or play files
No music is heard in the earphones
Not charging
Unable to download music.
Computer not recognizing Digital
Media Player
If you experience any issues that are not listed above, or if you are unable to resolve your issue after trying the
methods and solutions described above, please contact the Rip-Tunes technical support team:
Call: 1-888-217-7688
custserv@rip-tunes.com
Email:
http://www.rip-tunes.com/contactus.html
1. Check battery level.
2. Recharge as per directions in User Manual
1. Check that the file is in a compatible format
2. Check to see if the file is stored in a different directory.
1. Check the volume level
2. Check the connection (earphone to the earphone jack)
3. Check if your music file is compatible with your MP3
player.
1. Check to make sure that your Digital Media Player is
connected to a USB port on your computer.
2. If you are using an A/C Adaptor (not included), check to
be sure that red & green indicator lights are on.
1. Check if you have enough space on your Digital Media
Player to download the music file.
2. Check to make sure that the USB cable is connected to
the PC and to the Digital Media Player.
1. Check that the USB cable is properly connected to your
computer.
2. Try plugging the USB cable into one of the back ports
of your computer.
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