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Altusen KE8220 User Manual

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KE8220
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  • Page 1 Virtual VNC Console KE8220 User Manual www.aten.com...

  • Page 2: Fcc Information

    KE8220 User Manual FCC Information KE8220 Virtual VNC Console This is an FCC Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.

  • Page 3: Wireless-G Usb Adapter

    KE8220 User Manual Wireless-G USB Adapter The United States Federal Communication Commission (FCC) and the Canadian Department of Communications have established certain rules governing the use of electronic equipment. Part 15, Class B This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions: 1.

  • Page 4: Rohs

    KE8220 User Manual RoHS This product is RoHS compliant. SJ/T 11364-2006 The following contains information that relates to China.

  • Page 5: User Information

    KE8220 User Manual User Information Online Registration Be sure to register your product at our online support center: International http://support.aten.com North America http://www.aten-usa.com/product_registration Telephone Support For telephone support, call this number: International 886-2-8692-6959 China 86-10-5255-0110 Japan 81-3-5323-7178 Korea 82-2-467-6789 North America...

  • Page 6: Package Contents

    International Co., Ltd. © Manual Part No. PAPE-0274-2AXG Printing Date: 2010-06-03 Altusen and the Altusen logo are registered trademarks of ATEN International Co., Ltd. All rights reserved. All other brand names and trademarks are the registered property of their respective owners.

  • Page 7: Table Of Contents

    FCC Information ..........ii KE8220 Virtual VNC Console ....... . ii Wireless-G USB Adapter.
  • Page 8 The KE8220 Main Screen........
  • Page 9 Downloading Upgrade Files ........61 Upgrading KE8220 Firmware ........62 Upgrading AltusenVNC .

  • Page 10: About This Manual

    KE8220 User Manual About This Manual This User Manual is provided to help you get the most from your KE8220 system. It covers all aspects of installation, configuration and operation. An overview of the information found in the manual is provided below.

  • Page 11: Conventions

    KE8220 User Manual Conventions This manual uses the following conventions: Indicates text that you should key in. Monospaced Indicates keys you should press. For example, [Enter] means to press the Enter key. If keys need to be chorded, they appear together in the same bracket with a plus sign between them: [Ctrl+Alt].
  • Page 12 KE8220 User Manual This Page Intentionally Left Blank...

  • Page 13: Chapter 1 Introduction

    The monitor, keyboard, and mouse connect to the KE8220 via an HDB-15 port and 2 universal serial bus (USB) ports. Or, you can use an ATEN PS/2 to USB Adapter to connect a PS/2 keyboard and mouse.
  • Page 14 Wired Equivalent Privacy (WEP) and Wi-Fi Protected Access (WPA and WPA2) encryption to thwart eavesdropping. Additional features include a kit to mount the KE8220 to a ceiling, wall, or system rack, and free lifetime upgrades for both the KE8220 firmware and...

  • Page 15: Features

    User-friendly graphical on-screen display menus for easy configuration Supports two-level user access control (Administrator and User) Password protected for enhanced security Display KE8220 and AltusenVNC user interface text in multiple languages Automatically discover KE8220 and AltusenVNC within the same network...

  • Page 16: Remote Access

    – enables real time presentations No Access Point required – AD-HOC mode with DHCP server support enables a direct wireless connection between the KE8220 and a laptop PC Remote Access Control remote computers from a KVM console anywhere at any time “Picture in picture”...

  • Page 17: Requirements

    AltusenVNC software installed (installation or executable version) Connection to the network and a valid IP address Cables The KE8220 requires 1 Cat 5 cable to connect to your Ethernet network. Operating Systems AltusenVNC is compatible with Microsoft Windows 2000 and higher.

  • Page 18: Components

    KE8220 User Manual Components KE8220 Front View Component Description RESET Pressing in this button for 3 seconds and then releasing it Button performs a system reset. After the reset is completed you can login again. Note: This button is semi-recessed and must be pushed with a thin object —...

  • Page 19: Ke8220 Rear View

    WLAN Port The Wireless-G USB Adapter that links the KE8220 to a wireless network plugs in here. LAN Port The Cat 5 cable that links the KE8220 to a network plugs in here. Wireless-G USB Adapter Component Description Plugs into the WLAN Port on the KE8220 rear panel.
  • Page 20 KE8220 User Manual This Page Intentionally Left Blank...

  • Page 21: Chapter 2. Hardware Setup

    3. Make sure that all devices you will be connecting up are properly grounded. Desktop and Rack Mounting You can place the KE8220 on the desktop, or rack mount it to a system rack, ceiling, or wall. The KE8220 requires 0U of rack space. Rack Mounting A rack mount kit is included with the KE8220 to mount it to a system rack, ceiling, or wall.
  • Page 22 2. Using the screws provided with the rack mount kit, attach the mounting bracket to the bottom of the KE8220 (as shown in the figure below). 3. Attach the unit to the rack. Rack screws and cage nuts are not provided with the KE8220.

  • Page 23: Installing The Ke8220 Virtual Vnc Console

    2. Connect one end of a Cat 5 cable to your Ethernet network and the other end to the LAN port on the back of the KE8220. Or, if you wish to use the KE8220 on a wireless network, see Installing the Wireless-G USB Adapter, page 12.

  • Page 24: Installing A Ps/2 Keyboard And Mouse

    2. Connect the adapter’s USB cable to the keyboard port on the back of the KE8220. The keyboard port is marked with a keyboard icon. Installing the Wireless-G USB Adapter Install the Wireless-G USB Adapter if you want to use the KE8220 on a wireless network. To install the Wireless-G USB Adapter: 1.

  • Page 25: Verifying The Connections

    Verifying the Connections Ethernet The 10/100 Mbps LED indicator on the front panel of the KE8220 illuminates when the KE8220 establishes a valid connection to the Ethernet network. It indicates when you are communicating at the 10 Mbps rate (orange) and the 100 Mbps rate (green).
  • Page 26 KE8220 User Manual This Page Intentionally Left Blank...

  • Page 27: Chapter 3. Basic Operation

    After connecting the KE8220 to your network and configuring its network settings (see page 27), you can enter the new IP address into your computer’s web browser to access the KE8220’s web page and download a copy of the AltusenVNC executable file to run on your computer.

  • Page 28: Logging In

    KE8220 User Manual Logging In After you finish installing the KE8220, you can log in to the graphical on- screen display (OSD). A default administrator account is provided to set up the initial working environment for the KE8220. The default administrator account username and password are:...

  • Page 29: Graphical On-Screen Display (Osd)

    The OSD allows you to connect to remote computers, add users, and modify KE8220 system settings. A menu bar is located on the left side of the OSD. Click on a menu button to display its related dialog boxes and options. Menus and dialog boxes are explained in the table below.

  • Page 30: Connecting To Remote Computers

    Information on connecting the KE8220 to remote computers can be found in Chapter 5, Remote Computer Operation. Viewing KE8220 Settings You can view a summary of the KE8220 settings, as well as the current firmware version. To view a summary of the KE8220 settings:...

  • Page 31: Configuring Local System Settings

    To set the system name for the KE8220: 1. From the Local System menu, select General. The General dialog box appears. 2. Under System, type a system name for the KE8220. System names can be up to 20 characters long.

  • Page 32: Setting The Display Language

    KE8220 User Manual Setting the Display Language Choose from among the following languages to display text in the KE8220 graphical OSD: English, German, Japanese, or Traditional Chinese. The default display language is English. To set the display language: 1. From the Local System menu, select General. The General dialog box appears.

  • Page 33: Setting The Resolution

    1. From the Local System menu, select General. The General dialog box appears. 2. In the Resolution drop-down list, select the resolution that best suits the display device connected to the KE8220. Select from: XGA (1024 x 768) @ 60 Hz (default) XGA (1024 x 768) @ 75 Hz...

  • Page 34: Setting Standby Mode

    You can enable standby mode, which will turn off video to the display device if the user is idle for too long. You also can choose to password protect the KE8220 upon resuming from standby mode. When the KE8220 is in standby mode, the Power LED on the front panel of the KE8220 illuminates (red).

  • Page 35: Setting The Video Push Options

    KE8220 overrides the first. This is the default option. Alert second video stream – an alert displays on the monitor connected to the KE8220 when pushing a second video stream; you can switch to or cancel the second video stream.

  • Page 36: User Management

    KE8220 User Manual User Management Administrators can add up to 64 users to the KE8220. The KE8220 stores the username and password for each user. Administrators can also edit user settings or delete a user. Once users have been added, they can use their usernames and passwords to login to the KE8220.

  • Page 37: Adding A User

    Chapter 3. Basic Operation Adding a User To add a user: 1. From the Local System menu, select User Management. The User Management dialog box appears. 2. Under Users, click Add. The Add New User dialog box appears. 3. Type a name for the user. Usernames can be from 6 to 16 characters long. Legal characters include: a–z, A–Z, 0–9, space, hyphen, and underscore.

  • Page 38: Editing A User

    KE8220 User Manual Editing a User To edit a user: 1. From the Local System menu, select User Management. The User Management dialog box appears. 2. Under Users, click to select a user, and then click Edit (or double-click on a user).

  • Page 39: Configuring Network Settings

    Configuring Network Settings The KE8220 uses standard TCP/IP protocol to communicate with computers. You can attach the KE8220 to your Ethernet network via the LAN port, or install the Wireless-G USB Adapter to connect to a wireless LAN. You can choose to configure the KE8220’s TCP/IP properties manually, or dynamically...

  • Page 40: Configuring Ethernet Settings

    KE8220 User Manual Configuring Ethernet Settings To configure the TCP/IP settings for the Ethernet connection: 1. From the Local System menu, select LAN. The LAN dialog box appears. 2. Under Internet Protocol (TCP/IP), choose Obtain an IP address automatically (DHCP). Or, choose Use the following static IP address, and then manually enter the IP address, subnet mask, and default gateway.

  • Page 41: Configuring Wireless Network Settings

    To open the Wireless dialog box: From the Local System menu, select Wireless. The Wireless dialog box appears. After you install the Wireless-G USB Adapter, the KE8220 searches for access points (AP) and other wireless devices. It displays information about the wireless devices it discovers in the Network list.
  • Page 42 When switching to another AP, the WEP key of new AP should be input. Save If selected, the AP’s settings are permanently saved. If the KE8220 is Configuration powered off, it will automatically try to associate with the same AP when it is powered on again.

  • Page 43: Ad-Hoc Mode

    Ad-Hoc Mode In Ad-Hoc mode, computers connect directly to the KE8220 without needing an access point. In this case, the KE8220 acts as a server which computers connect to. Because of this, the KE8220 IP address cannot be obtained dynamically using DHCP;...

  • Page 44: Infrastructure Mode

    KE8220 to connect to local and remote computers. In this case, the KE8220 does not acts as a server (the DHCP Server section of Internet Protocol (TCP/IP) is disabled), but is simply another node on the network which computers can connect to.

  • Page 45: Connecting To Aps Or Wireless Devices In Infrastructure Mode

    7. If you want to use these settings permanently, select Save Configuration. 8. Click Connect. The KE8220 will try to associate with the AP or wireless device. If the KE8220 is successful, the status will change to Connected.
  • Page 46 To view the Date/Time dialog box, from the Local System menu, select Date/ Time. The Date/Time dialog box appears. To establish the time zone that the KE8220 is located in, drop down the Time Zone list and choose the city that most closely corresponds to where it is.

  • Page 47: System Log

    Chapter 3. Basic Operation System Log The KE8220 supports a System Log that tracks a maximum of 512 events. When the limit is reached, the oldest events get discarded as the new events come in. The System Log can only be viewed by Administrators.

  • Page 48: Logging Out

    KE8220 User Manual Downloading the System Log The System Log can be downloaded using the KE8220VNC software. See Downloading the System Log, page 52 for further details. Logging Out When you are finished using the KE8220, click Logout to exit.

  • Page 49: Chapter 4. Altusenvnc Operation

    Overview AltusenVNC is a program that runs on Windows-based remote computers. It enables up to 127 KE8220 at a time to connect to a remote computer and control it. Additionally, a remote computer running AltusenVNC can push video to a KE8220.

  • Page 50: Downloading The Altusenvnc Executable

    KE8220 User Manual Downloading the AltusenVNC Executable If you do not know the IP address of the KE8220, use the following steps to download the AltusenVNC executable file: 1. Connect a monitor/display device to the KE8220 (connecting a keyboard and mouse is optional), connect the KE8220 to a LAN or insert the wireless LAN adapter into the KE8220, and then connect the power adapter to the KE8220 to power it on.

  • Page 51: Installing Altusenvnc On Remote Computers

    If you choose to install AltusenVNC as an application, you will need to manually start it each time and KE8220 users will not be able to use the Ctrl- Alt-Delete command on the remote computer. You should install AltusenVNC as an application if you will use it only occasionally, such as on a laptop computer to push video to the KE8220.
  • Page 52 KE8220 User Manual To install AltusenVNC on a remote computer: 1. Insert the KE8220 installation CD into the CD drive of the computer you want to install AltusenVNC and wait a few seconds for the installation program to autostart. Note: If the installation program fails to start, use your computer’s file browser to navigate to the CD drive and double-click the AltusenVNC.exe installation file.
  • Page 53 Chapter 4. AltusenVNC Operation 4. Click Next. The following dialog box appears: 5. Read and accept the license agreement, and then click Next. The following dialog box appears: (Continues on next page.)
  • Page 54 KE8220 User Manual (Continued from previous page.) 6. Select the installation folder, and then click Next. The following dialog box appears: 7. Select the Start Menu folder in which you wish the program’s shortcut created, and then click Next. The following dialog box appears:...
  • Page 55 Chapter 4. AltusenVNC Operation Note: Installing AltusenVNC as a service may not be supported for some Windows operating systems. If it is not supported for your system, this option will be unavailable. Please check our Website to see if support has been added to a newer version of AltusenVNC. The following dialog box appears: (Continues on next page.)
  • Page 56 KE8220 User Manual (Continued from previous page.) 9. Select the language that you wish to use to display text in AltusenVNC, and then click Next. The following dialog box appears: 10. Select whether to add an AltusenVNC shortcut icon on the Desktop and...
  • Page 57 Note: By default, the computer’s name is displayed in the Name field. You can change the name by selecting the field and typing in a new name. The KE8220 uses this name, and the computer’s IP address, to identify the computer on a network. See Configuring AltusenVNC Settings, page 48.

  • Page 58: Starting Altusenvnc

    KE8220 User Manual Starting AltusenVNC AltusenVNC starts automatically the first time it is downloaded. If it is closed, it can be started again by double-clicking the program icon on your desktop or in the taskbar. If you installed AltusenVNC as an application, you can also do the following to start it: From the Start menu, select Programs >...

  • Page 59: Installing The Altusenvnc Service

    Chapter 4. AltusenVNC Operation Installing the AltusenVNC Service Installing AltusenVNC as a service may not be supported for all versions of Windows. If you are unable to install AltusenVNC as a service, please check our Website to see if a newer version of AltusenVNC supports this feature for your version of Windows.

  • Page 60: Configuring Altusenvnc

    KE8220 User Manual Configuring AltusenVNC If AltusenVNC was installed properly and is running, the AltusenVNC icon will appear in the notification area of the taskbar. Icon Description A red screen indicates that AltusenVNC is running. A blue screen indicates that AltusenVNC is running and at least one KE8220 is connected.
  • Page 61 Users must enter this password when connecting to the remote computer from the KE8220. 5. Under Network, type the port that AltusenVNC will use to communicate with the KE8220. If you don’t have any reason to change this, use the default port setting (6998). 6. Under View Settings: Select Match KE8220 Display Resolution if you wish AltusenVNC to resize the remote computer’s display resolution to match that of the...

  • Page 62: Pushing Video To The Ke8220

    The dialog box also indicates the status of each KE8220: Status Description Ready The KE8220 is ready to accept connections from remote computers. Busy The KE8220 is in use, but you may still try to connect. See Setting the Video Push Options, page 23 for details.
  • Page 63 1. Open the Push Video to KE8220 dialog box (see page 50). 2. Select the KE8220 from the list. –OR– if the KE8220 that you wish to connect to is not listed: Click Manual Setting and enter the IP address.

  • Page 64: Uninstalling Altusenvnc

    KE8220 User Manual Downloading the System Log The KE8220 supports a system log that records up to 512 records. To view the System Log, see System Log, page 35. The System Log can be downloaded in CSV format using AltusenVNC. To download the System Log: 1.

  • Page 65: Remote Computer Operation

    Remote Computer Connection Connecting to Remote Computers You can connect up to 4 remote computers at one time to the KE8220 through a LAN, WLAN, or the Internet. AltusenVNC must be properly configured and running on remote computers that you wish to connect to. You will need the IP address, port, and password that were entered when AltusenVNC was configured on the remote computer.
  • Page 66 (If the remote computer that you wish to connect to has already been added to the KE8220, select it from either the Name or IP Address drop-down lists. The port is entered automatically.)

  • Page 67: Disconnecting Remote Computers

    4. Click the check box next to each remote computer that you wish to connect to. Or, choose Select All to connect to all 4 remote computers at once. 5. Click Connect. The KE8220 VNC Console appears. Disconnecting Remote Computers You can manually disconnect all remote computers at the same time by clicking the X in the upper right corner of the VNC Console.

  • Page 68: Remote Computer Display And Control

    KE8220 User Manual Remote Computer Display and Control The VNC Console The VNC Console displays the remote computers and allows you to control them. Each remote computer appears in a separate window within the VNC Console. (If you cannot see the remote computer’s full display, use the scroll bars to scroll up and down and side to side until you can see the relevant portion of the screen.)
  • Page 69 Chapter 5. Remote Computer Operation You also can change the display mode to Picture-in-Picture mode (for 2 remote computers); or, you can cascade or tile the windows. If you wish to change the display mode, you must first disable Full Screen mode (see below). There are two ways to enable Full Screen mode.

  • Page 70: Picture-In-Picture (Pip) Mode

    KE8220 User Manual Picture-in-Picture (PiP) Mode Picture-in-Picture (PiP) mode is the default display mode when connecting to 2 remote computers. PiP mode lets you to control a remote computer while monitoring another. In PiP mode, one remote computer displays in a full-size window, while the other remote computer displays in a smaller window at the bottom right corner of the screen.

  • Page 71: Panel Array Mode

    Chapter 5. Remote Computer Operation 2. From the pop-up menu, click to clear PIP. PiP mode is disabled and the remote computer windows are tiled. To switch to Full Screen mode, see Full Screen mode, page 56. To cascade or tile remote computer windows, see Panel Array Mode, page 59. Panel Array Mode When you connect to 3 or 4 remote computers at a time, or you disable Full Screen mode or Picture-in-Picture (PiP) mode, the remote computer windows...

  • Page 72: Remote Computer Management

    KE8220 User Manual Remote Computer Management You can add up to 256 remote computers to the KE8220. The KE8220 stores the name, IP address, and port for each remote computer. At any time, you also can edit or delete remote computers. Once remote computers have been added, you only need choose them from a list and type the password to connect to them.
  • Page 73 Chapter 5. Remote Computer Operation 4. Type the IP address of the remote computer and the port that the KE8220 will use to communicate with AltusenVNC. If you are not sure which are the correct IP address and port, check the AltusenVNC settings on the remote computer.

  • Page 74: Editing Remote Computers

    KE8220 User Manual Editing Remote Computers You can edit the name, IP address, and port of remote computers that have been added manually or by scanning the network. Automatically discovered remote computers cannot be edited. To edit a remote computer: 1.

  • Page 75: Upgrading Ke8220 And Altusenvnc

    To download a KE8220 firmware upgrade file: 1. Go to the download section of our Website. 2. Under Firmware, select KE8220. A list of available firmware upgrade files appears. 3. Choose the firmware upgrade file that you wish to install and download it to a computer running AltusenVNC.

  • Page 76: Upgrading Ke8220 Firmware

    2. From the pop-up menu, select Upgrade KE8220 Firmware..The Upgrade KE8220 Firmware dialog box appears. The Upgrade KE8220 Firmware dialog box lists all KE8220 that have been discovered automatically. If the KE8220 for which you wish to upgrade firmware is not listed, you can still connect to it by entering the IP address.
  • Page 77 Chapter 6. Upgrading KE8220 and AltusenVNC 3. Enter the username and password of an administrator on the KE8220 that you want to upgrade. 4. Enter the KE8220's IP address, or select the KE8220 from the list. 5. Click Upgrade. Or, click Cancel to abort the firmware upgrade. If you clicked Upgrade, the Open dialog box appears.

  • Page 78: Upgrading Altusenvnc

    KE8220 User Manual (Continued from previous page.) After the firmware upgrade is complete, the following dialog box appears: 8. Click OK. The KE8220 will reboot. After it reboots, you can login to confirm that the firmware has been upgraded. Upgrading AltusenVNC To upgrade the AltusenVNC software: 1.

  • Page 79: Appendix

    Appendix Safety Instructions General Read all of these instructions. Save them for future reference. Follow all warnings and instructions marked on the device. Do not place the device on any unstable surface (cart, stand, table, etc.). If the device falls, serious damage will result. Do not use the device near water.
  • Page 80 KE8220 User Manual (Continued from previous page.) If an extension cord is used with this device make sure that the total of the ampere ratings of all products used on this cord does not exceed the extension cord ampere rating. Make sure that the total of all products plugged into the wall outlet does not exceed 15 amperes.

  • Page 81: Rack Mounting

    Appendix Rack Mounting Before working on the rack, make sure that the stabilizers are secured to the rack, extended to the floor, and that the full weight of the rack rests on the floor. Install front and side stabilizers on a single rack or front stabilizers for joined multiple racks before working on the rack.

  • Page 82: Technical Support

    KE8220 User Manual Technical Support Technical support is available both by email and online (with a browser over the web): International Email Support support@aten.com Online Technical Support http://support.aten.com Support Troubleshooting http://www.aten.com Documentation Software Updates Telephone Support 886-2-8692-6959 North America Email Support ATEN TECH support@aten-usa.com...

  • Page 83: Specifications

    Appendix Specifications KE8220 Function KE8220 Connectors Console Ports Keyboard 1 x USB Type A Female (White) Video 1 x HDB-15 Female (Blue) Mouse 1 x USB Type A Female (White) Power 1 x DC Jack 1 x RJ-45 Female WLAN...

  • Page 84: Factory Default Settings

    Factory Default Settings KE8220 Setting Default Default username and Username: administrator password Password: password System Name KE8220 + MAC address (For example: KE8220001122334455) Display Language English Keyboard Layout English (U.S.) Resolution XGA (1024 x 768) @ 60 Hz Hotkey [Scroll Lock] [Scroll Lock]...

  • Page 85: Resetting The Ke8220

    Appendix Resetting the KE8220 Press the RESET button for at least 3 seconds, then release to reset the KE8220. Restoring Factory Default Settings You can restore the KE8220 settings back to their factory defaults. All local system settings will be reset, and all remote computers that have been scanned or manually added will be erased.

  • Page 86: Limited Warranty

    KE8220 User Manual Limited Warranty ALTUSEN warrants this product against defects in material or workmanship for a period of one (1) year from the date of purchase. If this product proves to be defective, contact ALTUSEN's support department for repair or replacement of your unit. ALTUSEN will not issue a refund.
  • Page 87 Full Screen mode, 56 AltusenVNC Service Installing, 47 Removing, 47 Graphical OSD, 17 Configure Installation Ethernet Settings, 28 KE8220, 11 Firewall, 27 PS/2 Keyboard, 12 Gateway, 27 PS/2 mouse, 12 Local System Settings, 18 Network Settings, 27 Router, 27 KE8220...
  • Page 88 Panel Array Mode, 59 SJ/T 11364-2006, iv Password, default, 16 Specifications, 71 Picture-in-Picture (PiP) Mode, 58 Switching Between the Graphical Pushing Video to the KE8220, 50 OSD and VNC Console, 56 Rack Mounting, 9 Technical Support, 70 Requirements Telephone support, v...

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