Basic Troubleshooting; Support Diagnostics; Can't Find What You're Looking For? - Sonos Controller for iPad Product Manual

Tips and Troubleshooting

Basic Troubleshooting

Warning: Do not open a device as there is a risk of electric shock. Under no circumstances
should the product be repaired by anyone other than an authorized Sonos repair center, as
this will invalidate the warranty. Please contact Sonos Customer Support for more
information.
If a problem occurs, you can try the troubleshooting suggestions listed below. If one of these doesn't remedy the problem, or
you are not sure how to proceed, please contact the Sonos Customer Support team and we'll be happy to help.

Support Diagnostics

Support Diagnostics should only be accessed if you are talking with a Sonos Support representative. (To find the correct
telephone number for your country, go to www.sonos.com/support/contact.)
For general Sonos support information, go to www.sonos.com/support.
From the Settings menu, touch Advanced Settings.
1.
Touch Submit Diagnostics and follow the on-screen prompts.
2.

Can't Find What You're Looking For?

If you can't find the answer to your question in our documentation, please visit our Frequently Asked Questions (FAQ) pages
at www.sonos.com/support.
Or, ask us a question at http://faq.sonos.com/ask.