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AirLive ES-4000 v2 User Manual

Email server appliance
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ES-4000 v2
Email Server Appliance
User's Manual
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Summary of Contents for AirLive ES-4000 v2

  • Page 1 ES-4000 v2 Email Server Appliance User’s Manual...

  • Page 2: Declaration Of Conformity

    OvisLink Corp. 5F., NO.6, Lane 130, Min-Chuan Rd., Hsin-Tien City, Taipei County, Taiwan Declare that the product Email Server Appliance AirLive ES-4000 v2 is in conformity with In accordance with 89/336 EEC-EMC Directive and 1999/5 EC-R & TTE Directive Clause Description...
  • Page 3 Directiva 1999/5/CE. disposiciones aplicables o exigibles de la Directiva 1999/5/CE. ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ OvisLink Corp. ΔΗΛΩΝΕΙ OvisLink Corp izjavlja, da je ta AirLive ES-4000 v2 v Ελληνική [Greek] ΟΤΙ AirLive ES-4000 v2 ΣΥΜΜΟΡΦΩΝΕΤΑΙ Slovensko skladu z bistvenimi zahtevami in ostalimi relevantnimi ΠΡΟΣ...
  • Page 4 This device uses software which is partly or completely licensed under the terms of the GNU General Public License. The author of the software does not provide any warranty. This does not affect the warranty for the product itself. To get source codes please contact: OvisLink Corp., 5F, No. 96, Min-Chuan Rd, Hsin-Tien City, Taipei, Taiwan, R.O.C. A fee will be charged for production and shipment for each copy of the source code.
  • Page 5 They are used for identification purpose only. Specifications are subject to be changed without prior notice. FCC Interference Statement The ES-4000V2 has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against radio interference in a commercial environment.

  • Page 6: Table Of Contents

    2.1 Deployment............................7 2.2 Software Installation..........................8 Chapter 3 Basic Installation Guide ................... 14 3.1 Setup RS-3000 and ES-4000V2 to build up your Mail Server............14 3.2 Web Mail ............................25 3.2.1 How to use Web Mail ......................25 3.2.2 How to configure Web Mail User Preference ................ 28 3.2.3 Importing Address Book from Outlook Express ..............
  • Page 7 7.2.1 Setting ........................... 90 7.2.2 Individual ..........................93 7.2.3 Group ............................ 96 7.2.4 Shared Address Book ......................97 7.3 Queue ............................. 109 7.4 Connection Track ..........................111 7.4.1 Outbound SMTP........................111 7.4.2 Inbound SMTP ........................113 7.4.3 POP3 / IMAP ........................114 Chapter 8 Mail Security......................

  • Page 8: Chapter 1 Introduction

    The virus pattern can be updated regularly, and without any license fee. Mail server transfer It is very possible to lost mail during the period of a new mail server installation. ES-4000V2 provides a mechanism to check new mail from old mail server even in the process of DNS synchronized, and keep on receiving the mail.
  • Page 9 Embedded with 160G Hard Disk ES-4000V2 embedded with 160GB IDE hard disk to store the mail, and users can replace the hard disk by themselves, it supports to format the hard disk as its original capacity. The maximum size is up to 350GB.

  • Page 10: Front Panel

    Use this port to connect to a router, DSL modem, Cable modem, or Switch. Port 1 Use this port to connect another ES-4000V2 device for HA function Port 2 9-pin serial port connector for checking setting and restore to the factory setting Console Port 1.3 Packing List...

  • Page 11: Chapter 2 Product Deployment

    2.1 Deployment ES-4000V2 features Mail Server function to offer mail service for LAN users. Co-work with RS-3000 Anti-spam function can improve more complete mail security, and save the time and human resource to arrange lots of mal-mails.

  • Page 12: Software Installation

    2.2 Software Installation Connect the MIS engineer’s PC and ES-4000V2’s port 1 to the same Hub / Switch, and launch Step1. the browser (IE or Netscape) to link the ES-4000V2 appliance. The default IP address is http : //192.168.1.1 Administrator will be requested for User Name and Password when entering ES-4000V2 Step2.
  • Page 13 Select the language and character encoding. (Figure 2-3) Step4. Figure 2-3 Select the language and character encoding When system can not identify the data character encoding that is going to be saved into database, it will use the default setting. Go to System ( Interface, enter the following setting: (Figure 2-4) Step5.
  • Page 14 Go to System Synchronize System Clock, enable Synchronize with an Internet Time Step6. Server and set up offset hours from GMT to assure the correct time. (Figure 2-5) Figure 2-5 Synchronize time setting If the local area executes the daylight saving time, then enable the Daylight Saving Time Setting. Enter corresponding domain alias.
  • Page 15 Apply permitted mail relay segments and domains. (Figure 2-7) Step8. Figure 2-7 Mail relay setting If resolving domain name is needed, please enable the DNS Setting option. Once the DNS Step9. Setting is enabled, the install wizard will take you to a further DNS setting after you click Finish. (Figure 2-8) Figure 2-8 Install completed...
  • Page 16 Step10. Figure 2-9 Setup account learning approach and default value for new account If necessary, select to enable HA feature and configure the IP address of another ES-4000V2. Step11. Both devices will synchronize the database when the connection builds up. (Figure 2-10)
  • Page 17 Prompt users that the listed ports below should be remaining open on Perimeter Gateway while Step12. ES-4000V2 is functioning. (Figure 2-12) Figure 2-12 Attention Click Finish. Step13.

  • Page 18: Chapter 3 Basic Installation Guide

    3.1 Setup RS-3000 and ES-4000V2 to build up your Mail Server This example will introduce the procedure about how to set up ES-4000V2 Mail server system, and configure ES-4000V2 Anti-Virus, RS-3000 Anti-Spam to filter out the mal-mail. Environment Definition: RS-3000: WAN IP address –...
  • Page 19 10. RS-3000: Create Outgoing Policy and allow LAN user to access Internet 11. RS-3000: Create DMZ to WAN Policy and allow ES-4000V2 to connect Internet with specific services 12. RS-3000: Create WAN to DMZ Policy and allow mail to reach ES-4000V2 13.
  • Page 20 2. Setup ES-4000V2 IP address. (Figure 3-2) Figure 3-2 Interface setting 3. Configure the correct time zone setting. (Figure 3-3) Figure 3-3 Synchronize time setting 4. Enter corresponding domain alias. (Figure 3-4) Figure 3-4 Domain Name setting...
  • Page 21 5. Apply permitted mail relay segments and domains. (Figure 3-5) Figure 3-5 Mail relay setting 6. Skip DNS setting and press Next. (Figure 3-6) Figure 3-6 Install completed 7. Select Not Learning for Account Management Setting. (Figure 3-7) Figure 3-7 Account Management Setting...
  • Page 22 8. Skip High Availability Setting. (Figure 3-8) Figure 3-8 High Availability setting 9. Finish the wizard setting. (Figure 3-9) Figure 3-9 Finish Wizard setting ES-4000V2 Mail Management Individual: Add a test mail account “jacky” as the example, Step4. and enter the password. (Figure 3-10)
  • Page 23 Configure ES-4000V2 Anti-Virus function. (Figure 3-11) Step5. Figure 3-11 Configure Anti-Virus setting Create ES-4000V2 LAN IP address at DMZ in order to be configured at RS-3000 policy. Step6. (Figure 3-12) Figure 3-12 Define Mail Address at RS-3000 DMZ...
  • Page 24 Create the necessary services of ES-4000V2 on ES-3000 Policy Object Step7. Service Custom Define Web Mail protocol with TCP 8080 and TCP 1443 on ES-3000. (Figure 3-13) Figure 3-13 Create Web Mail Service on RS-3000 Group the necessary services of ES-4000V2 on ES-3000 Policy Object Step8.
  • Page 25 Figure 3-15 RS-3000 Mail Outgoing Services setting Configure RS-3000 Virtual Server function to redirect Incoming Services with dedicated LAN IP Step9. address of ES-4000V2, for example 192.168.1.254. (Figure 3-16) Figure 3-16 RS-3000 Virtual Server setting...
  • Page 26 Create RS-3000 Outgoing Policy to allow LAN user accessing Internet. (Figure 3-17) Step10. Figure 3-17 Create RS-3000 Outgoing Policy setting Create RS-3000 DMZ to WAN Policy and allow ES-4000V2 to connect Internet with specific Step11. services. (Figure 3-18) Figure 3-18 Configure DMZ to WAN Policy...
  • Page 27 Create WAN to DMZ Policy and allow mail to reach ES-4000V2. (Figure 3-19) Step12. Figure 3-19 Configure WAN to DMZ Policy Define the relay permission for mail clients on RS-3000 Mail Security. (Figure 3-20) Step13. Figure 3-20 Configure Mail Relay...
  • Page 28 Enable Anti-Spam feature. (Figure 3-21) Step14. Figure 3-21 Configure Anti-Spam Disable Anti-Virus feature. Step15. Figure 3-22 Disable Anti-Virus...

  • Page 29: Web Mail

    3.2 Web Mail 3.2.1 How to use Web Mail The example shows you how to use web mail: To use the web mail service, please type the default IP address 192.168.1.1 with the HTTP port Step1. (8080) or HTTPS port (1443) in the address of web browser. For example, http://192.168.1.1:8080 or https://192.168.1.1:1443 (Using 8080 or 1443 depends on protocol type.) (Figure 3-23) Enter user account and password.
  • Page 30 Figure 3-24 First use of web mail service Figure 3-25 User Preference...
  • Page 31 Figure 3-26 Preferences successfully saved Web based mail for easy mail access. (Figure 3-27) Step3. Figure 3-27 Web Mail Interface...

  • Page 32: How To Configure Web Mail User Preference

    3.2.2 How to configure Web Mail User Preference Click Preference in the web-based mailbox main screen, and then set as below: (Figure 3-28) Click to edit sender name. Click sender name and the original name and mail address will be shown at the column. Rename the original name in Name field.
  • Page 33 Figure 3-31 Editing Personal Information...

  • Page 34: Importing Address Book From Outlook Express

    3.2.3 Importing Address Book from Outlook Express To export the address book from Outlook Express, follow these steps: Step1. On the File menu, point to Export, and then click Address Book. (Figure 3-32) In the Address Book Export Tool dialog box, click Text File (Comma Separated Values), and then click Export.
  • Page 35 Figure 3-33 Selecting a File Type to Export Figure 3-34 Specifying the Storage Path and File Name...
  • Page 36 Figure 3-35 Selecting the Desired Fields to Export Figure 3-36 Export Process Completed...
  • Page 37 To import the address book, follow these steps: Step2. Click Address Book. (Figure 3-37) Click Import. (Figure 3-38) Locate the file by clicking Browse. Select “CSV (first line contains field names.csv)” as file format. Select “English Version” for Charset. Click Import. (Figure 3-39, 3-40) Figure 3-37 Clicking into Address Book Figure 3-38 Clicking into Import Screen...
  • Page 38 Figure 3-39 Clicking into Import Screen Figure 3-40 Address Book Successfully Imported...

  • Page 39: Using Web Disk To Transfer Large File

    3.2.4 Using Web Disk to Transfer Large File Click Web Disk tab in the web-based mailbox main screen, and then: (Figure 3-41) Step1. Locate the file by clicking Browse under the Upload File to Web Disk bar. Click Upload button. (Figure 3-42, Figure 3-43) Figure 3-41 Select Web Disk on the web-based mailbox main screen...
  • Page 40 Figure 3-42 Uploading a File to ES-4000V2’s Built-in Web Disk Figure 3-43 File Uploaded...
  • Page 41 Click New Mail in the web-based mailbox main screen, and then: (Figure 3-44) Step2. In the Attachment column, click Browse corresponding to Web Disk field. Click the desired file and then click OK. (Figure 3-45) Click Add corresponding to Web Disk field. (Figure 3-46) Complete this e-mail with necessary information, such as subject, content and recipient address.
  • Page 42 Figure 3-46 Click Add to add hyperlink file to receiver Figure 3-47 Sending out the Message...
  • Page 43 The recipient opens the attachment and then download the attachment file through a HTML Step3. page provided by ES-4000V2 device: (Figure 3-48, Figure 3-49) Figure 3-48 Opening the Attachment Figure 3-49 Opening the Attachment...

  • Page 44: Chapter 4 System

    The system administration refers to the competency to manage the ES-4000V2. In this Chapter, it will be defined as the Admin, Interface IP, Setting, Date/ Time, Language, Logout and Software Update. ES-4000V2 is managed by the main system administrator. The main system administrator can add or delete any system settings and monitor the system status.
  • Page 45 Step1. that admin. In Modify Admin Password window, enter the following information : Step2. Password : airlive New Password : 52364 Confirm Password : 52364 (Figure 4-2) Click OK to change the password or click Cancel to cancel the setting.

  • Page 46: Interface

    4.2 Interface Interface Interface Address The administrator can set the IP login information in ES-4000V2. Interface Address Setting Go to System Interface, enter the following setting : Step1. In IP Address, Netmask and Default Gateway fields, enter a valid IP of the LAN subnet.

  • Page 47: Setting

    Management Port of WebUI ES-4000V2 allows system administrator to perform remote control from everywhere through web browser. The port number for HTTP or HTTPS protocol is alterable. The port number is required for accessing the management interface from external network. User can choose to select HTTP or HTTPS based on the requirement.
  • Page 48 Exporting System Setting to Client Go to System next to Export System Step1. Setting Configuration, click Setting to Client. When confirmation dialogue box File Download appears, click Save button, and it will show Step2. where the file will be saved. Click Save button again. The system setting file will be copied to the appointed directory.
  • Page 49 Configuration; click Browse next to Import System Setting to Step1. Setting Client. In Choose File window, go to the directory where the ES-4000V2 system setting file was stored Step2. and select the file, then click Open. (Figure 4-5) Click the lower right OK, the window will closed.
  • Page 50 Resetting Factory Setting & Formatting Built-in Hard Disk Go to System Configuration, select Reset Factory Setting and Format Hard Step1. Setting Disk. Click OK on the lower right, it will start restoring to the factory setting and formatting the built-in Step2.
  • Page 51 Mail Notice Setting Enter the name of the company in the blank field next to Company Name. Step1. Enter “ES-4000V2” in the blank field next to Device Name. Step2. Tick Enable Mail Alert Notification / Report. Step3. Enter an internal email address in Internal E-mail Account field.

  • Page 52: Date/Time

    4.4 Date/Time Date / Time Synchronize System Clock This option can synchronize system clock with the administrator’s PC or the external time server. The international standard time (Greenwich Mean Time : GMT) Daylight Saving Time Daylight saving time (also called DST, or Summer Time) is a portion of the year in which a region's local time is advanced by an hour from its standard official time.

  • Page 53: Software Update

    Version Number indicates the current version that is running. Log onto Internet to obtain the Step1. latest version of firmware and download it onto the ES-4000V2 built-in hard disk. Click Browse, then Choose File window pops up, after that, please select the latest firmware Step2.

  • Page 54: Chapter 5 Dns Setting

    Generally speaking, DNS server is either set up by an IT company or set up by oneself. ES-4000V2 has the function of resolving domain name which enables user to set up a DNS server on user’s own without any expanded cost. While setting up DNS, please direct the registered domain name to the ES-4000V2’s IP address beforehand.
  • Page 55 DNS Configuration Foremost, register the IP address on IDNs (International Domain Names) official website. 1. Then register airlive.com as domain name 2. Supposed that IP segment are given as follow: 61.11.11.10 ~ 61.11.11.14 211.22.22.18 ~ 211.22.22.30 3. Set up primary host name server as: Host Name: dns1.airlive.com...

  • Page 56: A (Address)

    5.1 A (Address) This is used to map up IP addresses and domain names. Ex. Build up the mapping between domain names and IP addresses. (Table 5-1) Domain Names Type IP Address host1.airlive.com 61.11.11.12 host2.airlive.com 61.11.11.13 host2.airlive.com 211.22.22.23 Table 5-1 Mapping table of domain name and IP address “A”...

  • Page 57: Cname (Canonical Name)

    Domain Name Type IP Address host23.airlive.com 61.11.11.14 host5.airlive.com CNAME host23.airlive.com Table 5-2 Mapping table of CNAME The table above indicates that host5.airlive.com (Alias) is mapping to host23.airlive.com (domain name). Thus, pinging host5.airlive.com under DOS mode will have the result of 61.11.11.14.

  • Page 58: Mx (Exchanger)

    3. “mail.airlive.com” is the inquired DNS name. For example, the customer service department of Test company wants to email to mary@mail.airlive.com, a mail server (test.com.tw) served as a SMTP server decides where and how to send the mail by inquiring the target DNS server.
  • Page 59 Therefore, mail will go to host3.airlive.com according to SMTP Protocol. Name: Customize a DNS host name. Reverse: reverse a domain name lookup of its IP address. Domain mapping distinguish into forward mapping and reverse mapping. Forward mapping served as a translator, a translator transforms a letter-pattern address into a figure-pattern address.

  • Page 60: Spf (Sender Policy Framework)

    When this spam e-mail is sent to an account with SPF enabled, the account will ask AirLive mail server for the SPF record based on the e-mail’s IP address to check if the IP really came from AirLive.

  • Page 61: Example

    5.5 Example Further Description: DNS directing indicates by which DNS server is managing and in which DNS has detailed domain name information. Any specific information can be obtained in the DNS server, such as physical address of website or mail server. Thus, continuous Internet connection and accurate DNS record must be assured. According to international practice, DNS system must be directed to 2 DNS servers.
  • Page 62 Example: Setup a host name server Procedure: 1. Register airlive.com as domain name. 2. Set primary host name server as 61.11.11.11 and domain name as dns1.airlive.com Set secondary host name server as 211 .22 .2 2 .22 and domain name as dns2.airlive.com...
  • Page 63 Address: 61.11.11.11, 211.22.22.22------->examine IP for correctness (forward mapping) C: \>nslookup 61.11.11.11 Server: dns.hinet.net Address: 168.95.1.1 Name: airlive.com ----------------->examine domain name for correctness (reverse mapping) Address: 61.11.11.11 Secondary DNS can act as substitute while primary DNS is down, it keeps domain name available for use.
  • Page 64 Address: 168.95.1.1 > server 61.11.11.11 ---------------------------------------------->switch to your DNS server Default Server: web.airlive.com Address: 61.11.11.11 > www.airlive.com ---------->lookup for real domain name (forward mapping) Server: web.airlive.com Address: 61.11.11.11 Name: web.airlive.com -----------------------------------> domain name of www.airlive.com Address: 61.11.11.11, 211.22.22.22 ------------------------>mapping IP of web.airlive.com...
  • Page 65 Table 5-7 MX record of mail.airlive.com For figure 1 has the highest priority, server will try to deliver the mail to smtp1.airlive.com due to its first priority. If delivery failed, then the mail goes to smtp2.airlive.com the secondary priority.
  • Page 66 Go to DNS Setting Setting, click New Entry. Step2. Fill in the blank field with registered domain name airlive.com, then click OK and check Enable Step3. DNS Zone, finally click New Entry. (Figure 5-3) Figure 5-3 Add a domain name...
  • Page 67 In DNS Zone Configuration, add the second entry : Step5. Select type : A（Address） Name : airlive.com. (Be aware there is a dot sign “.” behind the domain name.) Address : 211.22.22.22 Click OK. (Figure 5-5) Secondary DNS mapping setup completed.
  • Page 68 In DNS Zone Configuration, add the third entry : Step6. Select type : A（Address） Name : www Address : 61.11.11.12 Click OK. (Figure 5-6) Mapping record between web server and IP setup completed. Figure 5-6 Mapping record between web server and IP setup In DNS Zone Configuration, add the forth entry : Step7.
  • Page 69 In DNS Zone Configuration, add the fifth entry : Step8. Select type : MX（mail eXchanger） Name : mail Mail server : airlive.com Click OK. (Figure 5-8) Mapping record between mail server and IP setup completed. Figure 5-8 Mapping record between mail server and IP setup Setup completed.

  • Page 70: Chapter 6 Web Server Setting

    The key to a thriving business is to provide your potential customers with a stable, reliable access to your company website. Accordingly, ES-4000V2 makes website building cost effective and expeditious for you by integrating the web server. It meets your demand on building up a company website.

  • Page 71: Example

    6.2 Example Using ES-4000V2 to Provide Web Service Setting: Create DNS entry to define web server address. (Figure 6-2) Step1. DNS Setting Figure 6-2 The DNS configuration for Web Server Navigate to Web Server Setting Setting and then set as below: Step2.
  • Page 72 Select the ZIP file and then click Remove on the right. (Figure 6-9) Click OK (Figure 6-10) Click OK in the dialogue box to confirm restarting the Web server. (Figure 6-11, 6-12) Now you may visit your website at “http://www.airlive.com.tw:8889” or “https://www.airlive.com.tw:3334”. (Figure 6-13)
  • Page 73 Figure 6-6 Opening the root directory Figure 6-7 Uploading Your Website onto the Web Server...
  • Page 74 Figure 6-8 Selecting the ZIP File to Extract Figure 6-9 Selecting the ZIP File to Remove...
  • Page 75 Figure 6-10 Website Uploaded Figure 6-11 Confirming to Restart the Web Server Figure 6-12 Web Server Restarted...
  • Page 76 Click OK in the dialogue box to confirm restarting the Web server. (Figure 6-19, 6-20) Now you may access the files stored on the Web server through the folder index at “http://www.airlive.com:8889/download/” or “https://www.airlive.com.tw:3334/download/” upon authentication. (Figure 6-21, 6-22, 6-23)
  • Page 77 Figure 6-14 Adding a New Folder Figure 6-15 The Related Settings of a Folder...
  • Page 78 Figure 6-16 Opening a Folder Figure 6-17 Uploading a File...
  • Page 79 Figure 6-18 File Uploaded Figure 6-19 Confirming to Restart the Web Server Figure 6-20 Web Server Restarted...
  • Page 80 Figure 6-21 The Authentication Dialogue Window Figure 6-22 Browsing for the Desirable File...
  • Page 81 Figure 6-23 Downloading the Desirable File...

  • Page 82: Chapter 7 Mail Management

    Max. Lifetime of a Mail in Queue: What if users’ mails failed the delivery, the mail will save in ES-4000V2 queue and waiting for the next delivery. Users can define the lifetime of mail in queue, when the lifetime is end, the mail will be removed from queue and return a failure notification to sender.
  • Page 83 Default Value of New Account: Allocates the default size of mailbox, Inbox, Web Disk and the maximum size of incoming mails. (The settings here does not apply to those settings made in individual mail management ) Below is an example for your reference : 1.
  • Page 84 Once Inbox Quota Auto-Adjustment is enabled, ES-4000V2 will check each built-in mail account for available inbox storage. Both the account user and the system administrator will receive an e-mail notification about inbox usage reaching 80%;...
  • Page 85 2. Click Mail tab and then the desired account to change. Next, click Properties on the right. (Figure 7-3) Figure 7-3 Opening Internet Accounts 3. In the Properties window, click Advanced tab to adjust the port numbers for SMTP and POP3 protocols. When finished, click OK.
  • Page 86 4. Close Internet Accounts window. (Figure 7-5) Figure 7-5 Closing Internet Accounts...

  • Page 87: Web Mail Logo

    7.1.2 Web Mail Logo ES-4000V2 allows user to upload a background picture as web mail wallpaper. The image file should be limited as: Max. File Size: 1 Mbytes Resolution: 1022 x 622 pixels File Types: jpg, jpeg, jpe, gif, bmp, png... (Figure 7-6) Figure 7-6 Upload picture as wallpaper If user would like to check the display, click “Preview”...

  • Page 88: Domain Alias

    Figure 7-10 Enter the second entry of domain name Figure 7-11 The second entry setup completed When an external sender sends email to Josh the internal user, whether it goes to Step3. jacky@airlive.com or jacky@airlivesec.com, the mail will be saved in user Josh’s Inbox waiting to be viewed.

  • Page 89: Mail Relay

    ES-4000V2 Virtual IP Address set as 192.168.0.248 ES-4000V2 Physical IP Address set as 60.250.158.64 Map registered domain name “airlive.com” to DNS IP address which is to assign mail server IP to MX record. Enable internal senders to send mails, please go to Mail Management Step1.
  • Page 90 Figure 7-14 Enter the second entry to enable relay Figure 7-15 Complete the second entry Enable external senders to send mails via relay, please go to Mail Management Step2. Configure Mail Relay for settings : Click New Entry. Check Domain Name. (This enables relay to this Domain name) Domain Name set as hotmail.com Click OK to complete the setup process.

  • Page 91: Mail Signatures

    7.1.5 Mail Signatures Enable Mail Signature function will add the signature on all outgoing mails. On Mail Management Mail Signature setting, add a new entry. Step1. Configure Click Add signatures to all outgoing messages. Fill in the content you want to publish on the message. Press OK to finish the setting.
  • Page 92 User will fine the message on the bottom of mail content for all outgoing mails. (Figure 7-19) Step2. Figure 7-19 Recipient receives mail with signature...

  • Page 93: Mail Gateway

    Supposed the Domain Name / Mail Address setting is given an asterisk (＊), then e-mail delivery to the mail accounts, except for those of ES-4000V2, will be processed by the relay server you designated.

  • Page 94: Account Management

    7.2.1 Setting Learning Account Setting: Once recipient has logged in ES-4000V2, mail account will automatically be created on ES-4000V2 according to the account and password that has logged in; Or via communicating with the old mail server or the LDAP server, mail account will be imported as an internal account when the authentication is specified.
  • Page 95 Figure 7-23 Transfer accounts and mails from old mail server Not Learning (Manual Setting): Check Not Learning. Click OK. (Figure 7-24) ES-4000V2 will not create any account automatically; the mail account must be created by manually. Figure 7-24 Not Learning...
  • Page 96 Import Account from LDAP server: Check Enable LDAP and apply correlative addresses and settings. Click OK. (Figure 7-25) When recipient has logged in ES-4000V2, with the LDAP mail server’s authentication, mail account will automatically be created on ES-4000V2 according to recipient’s account and password.

  • Page 97: Individual

    7.2.2 Individual Definition: Export Account: To export exist accounts for backup and rearrangement, please go to Mail Management Account Management Individual: Click Download next to Export Account. Click Save in the confirmation dialogue box, then select folder for storage, after that, click Save.
  • Page 98 Figure 7-28 Choose account list file to import Figure 7-29 Choose import file type Figure 7-30 Confirm to import accounts...
  • Page 99 Individual Setting: To adjust individual setting, please go to Mail Management Account Management Individual: Click Add to Individual Setting. Enter account information in the Add New Account window. (Figure 7-31) Click OK to complete adding new account. (Figure 7-32) Check unwanted account, and then click Remove next to Individual Setting. Click OK in the confirmation dialogue box.

  • Page 100: Group

    7.2.3 Group In the path of Mail Management Group, set as followed: Account Management Click Add next to Group Setting. Name the group and select group member, then click the lower right OK in the Add New Group screen. (Figure 7-34, 7-35) Mails that go to a group account will be distributed to each group member.

  • Page 101: Shared Address Book

    7.2.4 Shared Address Book User can search the target via Name, E-mail Address, Company Name, Office Name, and Job Title, and find out the matched one in ES-4000V2 Shared Address Book records. Export Address Book: To export the address book, go to Mail Management...
  • Page 102 Import Address Book: To import Address book, go to Mail Management Account Management Shared Address Book: Click Browse to select the folder where the account list file is saved, then click Open. (Figure 7-37) Choose file type in the Import File Type window, and then click Upload. Click OK in the confirmation dialogue box to complete import.
  • Page 103 Import Address Book from LDAP Server: To add contacts from a LDAP server, select Mail Management Account Management Shared Address Book and then set as below: Click on the hyperlink Add Addresses from LDAP, then enter all the necessary information in the pop-up window. (Figure 7-39) After finishing filling in each field, click OK to complete importing addresses from a LDAP server.
  • Page 104 Modify Address Book from LDAP Server: To add or modify Address books information: Click on New Entry on the bottom. In the Add Contact screen, fill out the contact’s information. (Figure 7-41) Click OK to complete adding new contact. (Figure 7-42) Remove the unwanted contact by clicking Remove button.
  • Page 105 Figure 7-42 New Contact Added Figure 7-43 Removing a Contact...
  • Page 106 Display the searching result. (Figure 7-44) Figure 7-44 Address Book searching result When you create ES-4000V2 mail account, it will also create a copy in Shared Address Book. User can choose two displayed item in Shared Address Book list, the items include First Name, Middle...
  • Page 107 Shared Address Book is not only co-worked with ES-4000V2 Web Mail, user’s mail address also can be searched by Mail client software. We take Outlook Express as example to demonstrate how to search: Open Outlook Express Address Book. (Figure 7-45) Select Main Identity’s Contacts...
  • Page 108 Figure 7-46 Open Internet Accounts managed windows Figure 7-47 Create new Internet Account...
  • Page 109 Figure 7-48 Define LDAP server IP address Figure 7-49 Do not check Email Address due to the setting is incomplete...
  • Page 110 Figure 7-50 Click Finish to complete the setting Figure 7-51 Select new created Internet Account and Click Properties for more setting...
  • Page 111 Figure 7-52 Highlight and copy ES-4000V2Shared Address Book LDAP directory Figure 7-53 Configure LDAP server Advanced setting...
  • Page 112 Figure 7-54 Press Find People button to search target Figure 7-55 Select Advanced to define the searching condition and find the target...

  • Page 113: Queue

    7.3 Queue Detailed delivery status is available for MIS engineer to have a better understanding and be able to react to it on the spot. Monitoring Mail Delivery Status, Responding on the Spot Go to Mail Management Mail Setting, set as followed: Step1.
  • Page 114 Figure 7-59 Resuming a Failed Delivery Figure 7-60 Erasing an E-Mail Delivery Figure 7-61 Queue Emptied...

  • Page 115: Connection Track

    7.4.1 Outbound SMTP User can use date, IP address, sender, recipient and content as keyword to search matched records stored in ES-4000V2. To use this feature, please follow the steps below: 1. Press icon to enter the web page for searching mail log. (Figure 7-62) Figure 7-62 Outbound SMTP 2.
  • Page 116 Figure 7-63 Search for specific record...

  • Page 117: Inbound Smtp

    7.4.2 Inbound SMTP User can use date, IP address, sender, recipient and content as keyword to search matched records stored in ES-4000V2. To use this feature, please follow the steps below: Press icon to enter the web page for searching mail log. (Figure 7-64) Figure 7-64 Inbound SMTP Enable searching duration and assign a period of time.

  • Page 118: Pop3 / Imap

    7.4.3 POP3 / IMAP User can use date, IP address, sender, recipient and content as keyword to search matched records stored in ES-4000V2. To use this feature, please follow the steps below: Press icon to enter the web page for searching mail log. (Figure 7-66) Figure 7-66 POP3 / IMAP Enable searching duration and assign a period of time.
  • Page 119 Viewing Mail Log of Outgoing Mail Go to Mail Management Outbound SMTP, there it shows mail log of Step1. Connection Track outgoing mails. (Figure 7-68) Figure 7-68 Mail log of Outbound SMTP Click Detail for detail information. (Figure 7-69) Step2. Figure 7-69 Details of mail log...
  • Page 120 Viewing Mail Log of Incoming Mail Go to Mail Management Inbound SMTP, there it shows mail log of Step1. Connection Track incoming mails. (Figure 7-70) Figure 7-70 Mail log of Inbound SMTP Click Detail for detail information. (Figure 7-71) Step2. Figure 7-71 Details of mail log...
  • Page 121 Viewing Mail Log of Retrieved Mails from ES-4000V2 Go to Mail Management POP3 / IMAP, there it shows mail log of Step1. Connection Track retrieved mails from ES-4000V2. (Figure 7-72) Figure 7-72 Mail log of POP3 Click Detail for detail information. (Figure 7-73) Step2.

  • Page 122: Chapter 8 Mail Security

    Keep your business always running and money-making. In this chapter, it has detailed instruction about using Anti-Virus. 8.1 Configure Mail Security Configure item is the foundation of ES-4000V2 Anti-Virus engine to filter email; the feature is divided as Setting and Mail Notice. 8.1.1 Setting...

  • Page 123: Mail Notice

    8.1.2 Mail Notice Mail Notice feature is not just to inform the mail report, administrator can also retrieve the mail from Mail Notice. The example will show you the procedure and demonstrate how to retrieve the mail. In the path of Mail Security Mail Notice, there you can select notice accounts: Step1.
  • Page 124 Enable Add Notice Account Automatically Click OK When a new account is created on ES-4000V2, this account will be automatically created in Selected Accounts and receiving mail notice periodically. (Figure 8-3) Figure 8-3 Mail notice settings 1. When inbound or outbound mails are inspected as virus mails, and those mails happen to be the mails of Selected Account, system will send mail notice to those accounts.
  • Page 125 When receiving mail notice, recipient can: Step3. Retrieve incoming mail by clicking Retrieve in the Inbound List. (Figure 8-4) After system resend mail, it shows completed. (Figure 8-5) Resend outgoing mail by clicking Resend in the Outbound List. (Figure 8-6) After system resend mail, it shows completed.
  • Page 126 Figure 8-6 Check mails to resend Figure 8-7 Resend completed To retrieve or resend mails that inspected as virus mail: Method 1: Open the Virus_Notice.html which attached to notice mail. (Figure 8-8) Check Open it and click OK in the Open Attachment Warning window. (Figure 8-9) Check the box next to Sender under the Retrieve button, and click Retrieve to retrieve all mails.
  • Page 127 To modify Java Script feature setting in Outlook Express, please go to Tools > > > Options Security Virus Protection, check Internet Zone. After doing so, user will be able to check all boxes at once by checking the box next to the Sender under the Retrieve or Resend button. Figure 8-8 Open the attachment of notice mail Figure 8-9 Confirm to open attachment...
  • Page 128 Figure 8-10 Check all mails to retrieve Figure 8-11 Check all mails to resend...
  • Page 129 Figure 8-12 Check all mails to retrieve in a HTML Mail Notice Figure 8-13 Check all mails to resend in a HTML Mail Notice...

  • Page 130: Anti-Virus

    Available virus engine is: Clam ─ a default and free for charge virus scan engine. To assure ES-4000V2 a successful update, use Test to check if the connection to the virus pattern server works or not before running update.
  • Page 131 Inspection Direction: If an Inbound mail is detected as virus-infected, it can be deleted, deliver to the recipient (deliver the virus mail or a notification mail instead), or stored in the quarantine. If an Outbound mail is detected as virus-infected, it can be deleted, deliver to the recipient (deliver the virus mail or a notification mail instead), or stored in the quarantine.
  • Page 132 Whoever receives a virus mail detected by ES-4000V2 will see a warning tag, such as ---virus---, in the subject line. (Figure 8-15) Figure 8-15 A mail scanned as virus mail...
  • Page 133 A yahoo mail account, share2k003@yahoo.com.tw, sends a clean mail, and then josh@airlive.com would receive it. If an internal mail account, for example josh@airlive.com, sends a mail to external accounts, Step3. such as yahoo: The mail sent to share2k01@yahoo.com.tw is infected, and then it would be stored in the quarantine.

  • Page 134: Mail Report

    8.3 Mail Report ES-4000V2 provides enterprise mail report in statistics and log. With the help of them, enterprise could have a clear view of mail activities. 8.3.1 Setting Periodic Report ■ It can generate and send the periodical report to recipient according to the time setting.
  • Page 135 Figure 8-17 The periodic report setting Figure 8-18 Receive the periodic report...
  • Page 136 Figure 8-19 The first page in periodic report...
  • Page 137 Figure 8-20 The second page in periodic report...
  • Page 138 Figure 8-21 The history report setting Figure 8-22 Receive the history report...
  • Page 139 Figure 8-23 The first page in history report...
  • Page 140 Figure 8-24 The second page in history report The recipient will be receiving the mail report with an attachment in PDF format.

  • Page 141: Statistic

    8.3.2 Statistic In the path of Mail Security Statistics, there it shows a full-scale statistics Step1. Mail Report report of scanned result. In Statistics, on the upper left corner, click Day for daily statistics report; click Week for weekly Step2. statistics report;...

  • Page 142: Log

    8.3.3 Log User can use date, sender, sender IP address, recipient, subject, attribute, action, and attachment as keyword to search matched records stored in ES-4000V2. To use this feature, please follow the steps below : 1. Enable searching duration and assign a period of time.
  • Page 143 Figure 8-27 Downloading the Search Results as a “.txt” File Figure 8-27 Exporting the Search Results as a “.mbx” File...
  • Page 144 How to open a “.mbx” file on your local computer: 1. Convert the “.mbx” file into a “.eml” file with a mbx2eml application (e.g., IMAPSize) and then run Outlook Express to open the “.eml” file. Run IMAPSize, navigate to Tools > mbox2eml on the menu bar, and then click it. (Figure 8-28) In the mbox2eml window, click “Select mbox files to convert”...
  • Page 145 Figure 8-29 Specifying the “.mbx” File to be Converted Figure 8-30 Converting the “.mbx” File into a “.eml” File...
  • Page 146 Figure 8-31 File Conversion Completed Figure 8-32 Clicking and Dragging the “.eml” File into Outlook Express to Open It...
  • Page 147 In the path of Mail Security Log, there it shows actions of mails. Step1. Mail Report (Figure 8-33) Figure 8-33 Scanned mail log In Log, quarantined spam and virus mails can be retrieved by assigned recipient or viewed its content simply by clicking its subject.
  • Page 148 Figure 8-35 View a quarantined virus mail Log icon descriptions: 1. Attribute: Icon Definition Allowed Spam Virus Unscan Invalid Recipient 2. Action: Icon Definition Delete Deliver Store Retrieve 3. Attached File:...

  • Page 149: Chapter 9 Remote Backup

    The archived E-mails can be periodically (according to the time setting) transferred to the assigned location to solve the storage space limit and audit time limitation. 9.1 Backup Setting Connection Status of Remote Hard Disk The remote hard disk status has the information of connection status, disk space for backup, and hard disk utilization.

  • Page 150: Browse Mail

    Available search criteria are date, sender, recipient, subject, content, action, attached, and non-attached. Set as below : Recipient, enter the keywords or phrases. ( For example, Jacky, jacky@airlive.com) Enable to select the date setting. Action, select All. Attached File, select all.
  • Page 151 It is easy to create remote backup server. Just to share a folder of internal PC with read/write access right, and define a specific user name and password for the access right. If the folder can be found in My Network Places, it can also be the remote backup server to store ES-4000V2 mails record.
  • Page 152 Check up the backup path and available disk capacity. (Figure 9-3) Step2. Figure 9-3 Check up the available disk capacity for backup...
  • Page 153 The archived E-mails of a specific duration can be exported. (Figure 9-4) Figure 9-4 The setting of backup immediately...
  • Page 154 In Remote Backup Browse Setting, set as below. (Figure 9-5) Step3. Figure 9-5 The browse setting Check up the connection status. (Figure 9-6) Step4. Figure 9-6 Check up the connection status When the mails are archived, they will be transferred to a NAS or file server according the Step5.
  • Page 155 Figure 9-7 Browsing the remote backup e-mails Figure 9-8 The retrieve window Figure 9-9 Confirm to delete backup E-mails...

  • Page 156: Chapter 10 Ha

    ES-4000V2 features High Availability function. While there are two ES-4000V2 devices available onsite, High Availability enables them not only to synchronize to each other but also to substitute for the malfunction one in just no time. It ensures the enterprise an always connecting Internet access.
  • Page 157 Change Management IP of Master ES-4000V2 to differ with default IP 192.168.2.1, ex. Step5 192.168.2.2. (Figure 10-3) Make sure the Master ES-4000V2 and Backup ES-4000V2 port 1 and port 2 are connected Step6 properly. Power on the Backup ES-4000V2, then both ES-4000V2 will synchronize data and setting.
  • Page 158 Figure 10-2 Change interface IP of Master ES-4000V2 Figure 10-3 Change Management IP of Master ES-4000V2 Figure 10-4 Change Management IP of Master ES-4000V2...
  • Page 159 Figure 10-5 Under the process to synchronize both ES-4000V2’s data Figure 10-6 Complete High Availability function To avoid synchronizing error, please make sure the Master device functions properly, which means the machine is functioning and the management interface is accessible, before turning on the Backup device.
  • Page 160 N otes: 1. After the deployment finished, the Backup device will substitute for Master device once it breaks down. (The two devices detect each other for status through Port1 and Port 2 connection.) 2. When there is any data or firmware version variation between the two devices, the synchronization will immediately function through the Port 2.

  • Page 161: Chapter 11 Monitor

    MIS engineer could view the system information and every event log in Monitor. 1. System Info indicates the utilization of CPU, Hard Disk, Memory, and Ram Disk. 2. Event Log records every activity in ES-4000V2, such as modify and remove setting. 11.1 System Info...
  • Page 162 Figure 11-1 Display system info...

  • Page 163: Event Log

    11.2 Event Log In the path of Monitor Event Log, it shows records of every activity in ES-4000V2, such as Step1. modify and remove setting. (Figure 11-2) Click to search event log. (Figure 11-3) Click to view log detail. (Figure 11-4)
  • Page 164 Figure 11-3 Search results...
  • Page 165 Figure 11-4 Event log details...

  • Page 166: Appendix Introduction Of Mail System

    A mail server acts as an intermediate between the Internet and users when sending or receiving mails. The format of email address looks like account@server.name. Info on the left side of at sign (@) indicates an account name, the other side stands for the host name. For instance, you are sending a mail to josh@yahoo.com.tw, your email software will go to your DNS server for the IP address and mail exchanger record that corresponding to mail server.
  • Page 167 Take sending and receiving mail for example to illustrate the process of mail transmission. When user wants to send a mail: Send mails to MTA via MUA. While composing email with MUA, make sure to follow steps below : 1. Enter the sender email address and outgoing mail server (namely the sender MTA ) 2.
  • Page 168 Relay, a function that MTA transfers mails to another MTA, functions when MTA has learned that mail recipient does not exist on itself will transfer mails to another MTA. A mail server which could be used to transfer mails by anyone is called Open Relay. To avoid this, presently most of mail servers set Relay as disabled.

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