Chrysler All Vehicles 2013 Warranty Information
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Chrysler All Vehicles 2013 Warranty Information

Chrysler All Vehicles 2013 Warranty Information

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All Vehicles

2 0 1 3
W A R R A N T Y I N F O R M AT I O N

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  • Page 1: All Vehicles

    All Vehicles 2 0 1 3 W A R R A N T Y I N F O R M AT I O N...
  • Page 2 IMPORTANT This booklet contains Chrysler Group LLC limited warranties. It should be kept in your vehicle and presented to your Dealer if any warranty service is needed. The warranty text begins on page 4 of this booklet.

  • Page 3: Chrysler Group Llc

    24,000 36,000 50,000 Unlimited 50,000 100,000 70,000 80,000 Basic Limited Warranty Coverage Special Extended Warranty Coverage Anti-Corrosion Perforation Limited Warranty: All Panels Outer Panels Powertrain Limited Warranty Federal Emissions Warranty Federal Emissions Warranty Specified Comp. © 2012 Chrysler Group LLC...

  • Page 4: Table Of Contents

    3.7 Total Loss, Salvage, Junk, or Scrap Vehicles 2. What’s Covered Under Chrysler Group LLC’s Not Covered ..... . . 17 Warranties 3.8 Restricted Warranty .
  • Page 5 TABLE OF CONTENTS 6. How to Get Warranty Service 8. Optional Service Contract ....34 6.1 Where to Take Your Vehicle ... . 22 9.

  • Page 6: Your Legal Rights Under These Limited Warranties

    The warranties contained in this booklet are the only express warranties Damages Not Covered that Chrysler Group LLC ( Chrysler ) makes for your vehicle. These Your warranties don’t cover any incidental or consequential warranties give you specific legal rights. You may also have other damages connected with your vehicle’s failure, either while...

  • Page 7: What's Covered Under Chrysler Group Llc's

    WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES 2. What’s Covered Under Unwired headphones. You pay nothing for these repairs. These warranty repairs or adjustments Chrysler Group LLC’s — including all parts and labor connected with Warranties them — will be made by your dealer at no charge, using new or remanufactured parts.
  • Page 8 WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES E. When It Begins Be sure you get a copy of any warranty that applies to these items from your dealer, or from The Basic Limited Warranty begins on either of the maker of the product. You can find the tire...
  • Page 9 This policy does not apply to vehicles that have re- • it’s driven mainly in the U.S. or Canada; and ceived authorization for export from Chrysler. Dealers may • it’s operated and maintained in the manner not give authorization for export. You should consult an described in your Owner’s Manual.

  • Page 10: Corrosion Warranty

    WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES 2.2 Corrosion Warranty C. How Long It Lasts The Corrosion Warranty starts when your Basic A. Who Is Covered? Limited Warranty begins under 2.1(E). You are covered if you are a purchaser for use of the vehicle.

  • Page 11: Restraint System Limited Warranty (Vehicles Sold And Registered In The State Of Kansas Only)

    WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES 2.3 Restraint System Limited Warranty B. What’s Covered (Vehicles sold and registered in the The Powertrain Limited Warranty covers the State of Kansas only) cost of all parts and labor needed to repair a For vehicles sold and registered in the State of Kan- powertrain component listed in section 2.4.E...
  • Page 12 Chrysler, Dodge, Jeep or Ram dealer if water pump and housing; intake and exhaust mani- your vehicle cannot be driven because a covered folds;...
  • Page 13 WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES Front Wheel Drive: cover; overrunning clutch; vacuum motor; torque transaxle case and all internal parts; axle shaft as- tube; pinion spacer and shim, seals and gaskets for semblies; constant velocity joints and boots; differ- listed components only.
  • Page 14 WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES F. Other Provisions of This Powertrain Limited Warranty All other terms of the New Vehicle Limited War- ranty including the Section 1 (Your Rights Under These Limited Warranties) and Section 3 (What’s Not Covered) apply to this Powertrain...

  • Page 15: What's Not Covered

    A. Some Modifications Don’t Void the ments that might be caused or needed because of Warranties But Aren’t Covered the installation or use of non-Chrysler parts, compo- nents, equipment, materials, or additives. Certain changes that you might make to your...

  • Page 16: Environmental Factors Not Covered

    Your warranties don’t cover damage caused by en- a limousine or food service vehicle; or vironmental factors such as airborne fallout, bird • using any refrigerant that Chrysler has not droppings, insect damage, chemicals, tree sap, salt, approved. ocean spray, acid rain, and road hazards. Nor do your warranties cover damage caused by hailstorms, B.

  • Page 17: Maintenance Costs Not Covered

    WHAT’S NOT COVERED • replacing filters, coolant, spark plugs, bulbs, or 3.3 Maintenance Costs Not Covered fuses (unless those costs result from a covered Your warranties don’t cover the costs of repairing repair); damage caused by poor or improper maintenance. •...

  • Page 18: Certain Kinds Of Corrosion Not Covered

    • use of used parts, even if they were originally sup- transport of caustic materials like chemicals, ac- plied by Chrysler (however, authorized Chrysler / ids, and fertilizers; and • corrosion of special bodies, body conversions, or MOPAR remanufactured parts are covered);...

  • Page 19: Total Loss, Salvage, Junk, Or Scrap Vehicles Not Covered

    If the warranty is restricted, coverage may total loss by an insurance company; or • the vehicle is issued a certificate of title indicat- be denied or subject to approval by Chrysler before covered repairs are performed. ing that it is designated as “salvage,” “junk,”...

  • Page 20: Other Terms Of Your Warranties

    • speedometers; and In the interest of customer satisfaction, Chrysler • powertrain control modules. Group LLC ( Chrysler ) may offer exchange service on some vehicle parts. This service is intended to To help control suspected ozone-depleting agents, reduce the amount of time your vehicle is not avail- the EPA requires the capture, purification, and reuse able for your use because of repairs.

  • Page 21: Pre-Delivery Service

    4.2 Pre-Delivery Service 4.3 Production Changes A defect in or damage to the mechanical, electrical, Changes may be made in vehicles sold by Chrysler sheet-metal, paint, trim, and other components of and its dealers at any time without incurring any...

  • Page 22: Emission Warranties Required By Law

    A. Parts Covered for 2 Years or 24,000 Miles • ignition coil and ignition module; Federal law requires Chrysler Group LLC • intake manifold; ( Chrysler ) to warrant the following emissions • on-board diagnostic-system components; parts for 2 years or 24,000 miles, whichever • oxygen sensors;...

  • Page 23: Emission Performance Warranty

    EMISSION WARRANTIES REQUIRED BY LAW • vacuum, temperature, altitude, speed, time- and powertrain control module, this Federal Emis- sion Warranty covers that part for a period of sensitive valves, sensors, and switches used in 8 years or 80,000 miles, whichever occurs first. these components and systems.

  • Page 24: How To Get Warranty Service

    If you are traveling temporarily in Canada or 6.1 Where to Take Your Vehicle Mexico, and your vehicle remains registered in the United States, your Chrysler warranty still A. In the United States (We Include U.S. applies. Service may be requested at any autho- Possessions and Territories as Part of the rized Chrysler, Dodge, Jeep or Ram dealership.
  • Page 25 You may be required to present vices your vehicle.) documentation of your move to Chrysler in or- • When your vehicle returns to the United der to continue your warranty coverage. You...

  • Page 26: How To Get Tow Service - U.s. Or Canada Only

    HOW TO GET WARRANTY SERVICE E. Notice: 6.2 How To Get Tow Service - U.S. or Canada Only * If your vehicle is registered outside of the United States, and you have not followed the A. What To Do: procedure set out above, your vehicle will no If your vehicle requires towing due to a defect longer be eligible for warranty coverage of any covered under the Basic Limited Warranty or...

  • Page 27: Emergency Warranty Repairs

    Be sure to include your vehicle ranty repair made by someone other than an autho- identification number, odometer mileage at the rized Chrysler, Dodge, Jeep or Ram dealer, follow time of service and current mailing address. We the reimbursement procedure in 6.1(C).

  • Page 28: Getting Service Under The Federal Emission Performance Warranties

    A. What to Do emission-warranty coverage, follow the steps If your vehicle has failed an emissions test de- described in 7.1. Chrysler will reply to you in scribed in 5.2: writing within 30 days after receiving your com- • Take it to an authorized Chrysler, Dodge, plaint (or within the time limit required by local Jeep or Ram dealer as soon as possible.
  • Page 29 HOW TO GET WARRANTY SERVICE If you want more information about getting service under the Federal Emission Warranty or the Perfor- mance Warranty, or if you want to report what you think is a violation of these warranties, you can contact: Manager, Certification and Compliance Division Warranty Claims...

  • Page 30: How To Deal With Warranty Problems

    If it’s sponse to your problem, Chrysler Group LLC something that Chrysler can help you with, ( Chrysler ) recommends that you do the follow- Chrysler will provide your dealer with all the ing: information and assistance necessary to resolve the problem.
  • Page 31 ONLY, you can contact the Chrysler The CAP reviews only vehicle disputes involv- Group LLC Customer Arbitration Process in ing Chrysler Group LLC ( Chrysler ) Limited your area. Warranty or a Chrysler / Mopar Part Limited Warranty. The CAP does not review disputes...
  • Page 32 6) Current mileage, and 7) settled by agreement. If a settlement is offered to A description of the action you expect to resolve you, Chrysler will ask you to sign a form that your concern. contains that settlement. Your case will then be closed.
  • Page 33 This statement will include the decision, cide to submit your dispute to the Process, you any action to be taken by the dealer or Chrysler are free to pursue other legal remedies. and the time by which the action must be taken.

  • Page 34: Helpful Addresses And Telephone Numbers

    Contact the These laws vary from state to state. If your state one that covers your area: law allows, Chrysler requires that you first no- tify us in writing of any service difficulty that • In the United States:...
  • Page 35 HOW TO DEAL WITH WARRANTY PROBLEMS • In Mexico, contact the Customer Relations To contact Chrysler by email, Office for Chrysler, Dodge, Jeep or Ram simply access the following website: vehicles at: www.chrysler.com 1240 Prolongacion Paseo de la Reforma Av.

  • Page 36: Optional Service Contract

    OPTIONAL SERVICE CONTRACT 8. Optional Service Contract Chrysler Group LLC’s or Chrysler Service Contract Company LLC’s optional service contracts offer valuable protection against repair costs when these warranties don’t apply. They compliment but don’t replace the warranty coverages outlined in this booklet.

  • Page 37: Maintenance

    Regular, scheduled maintenance is essential to trouble-free operation. If there is a dispute between you and Chrysler Group LLC ( Chrysler ) concern- ing your maintenance of your vehicle, Chrysler will require you to provide proof that your vehicle was...

  • Page 38: Where To Go For Maintenance

    Authorized Chrysler, Dodge, Jeep or Ram dealers will help ensure that all your service needs are met Chrysler recommends that you return to the dealer and that you’re completely satisfied. Chrysler from whom you bought your vehicle for all mainte-...
  • Page 39 NOTES...
  • Page 40 NOTES...
  • Page 41 NOTES...
  • Page 42 NOTES...
  • Page 43 Second Owner’s Name Original Owner’s Name Street Address Street Address City and State Zip Code City and State Zip Code Date of Second Purchase Mileage at Purchase Vehicle Identifi cation Number Third Owner’s Name Street Address Warranty Start Date (In-Service Date) Mileage at Delivery Zip Code City and State...
  • Page 44 Chrysler Group LLC 13GENC-026-AA First Edition Printed in U.S.A.

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