IBM ThinkPad Dock User Manual page 27

Warranty Service
To obtain warranty service for the Machine, contact your reseller or IBM. In the United
States, call IBM at 1-800-772-2227. In Canada, call IBM at 1-800-565-3344. You may be
required to present proof of purchase.
IBM or your reseller provides certain types of repair and exchange service, either at your
location or at a service center, to keep Machines in, or restore them to, conformance with
their Specifications. IBM or your reseller will inform you of the available types of service
for a Machine based on its country of installation. IBM may repair the failing Machine or
exchange it at its discretion.
When warranty service involves the exchange of a Machine or part, the item IBM or
your reseller replaces becomes its property and the replacement becomes yours. You
represent that all removed items are genuine and unaltered. The replacement may not be
new, but will be in good working order and at least functionally equivalent to the item
replaced. The replacement assumes the warranty service status of the replaced item.
Any feature, conversion, or upgrade IBM or your reseller services must be installed on a
Machine which is 1) for certain Machines, the designated, serial-numbered Machine and
2) at an engineering-change level compatible with the feature, conversion, or upgrade.
Many features, conversions, or upgrades involve the removal of parts and their return to
IBM. A part that replaces a removed part will assume the warranty service status of the
removed part.
Before IBM or your reseller exchanges a Machine or part, you agree to remove all
features, parts, options, alterations, and attachments not under warranty service.
You also agree to
1. ensure that the Machine is free of any legal obligations or restrictions that prevent its
exchange;
2. obtain authorization from the owner to have IBM or your reseller service a Machine
that you do not own; and
3. where applicable, before service is provided
a. follow the problem determination, problem analysis, and service request
procedures that IBM or your reseller provides,
b. secure all programs, data, and funds contained in a Machine,
c. provide IBM or your reseller with sufficient, free, and safe access to your facilities
to permit them to fulfill their obligations, and
d. inform IBM or your reseller of changes in a Machine's location.
IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM's
possession or 2) in transit in those cases where IBM is responsible for the transportation
charges.
Neither IBM nor your reseller is responsible for any of your confidential, proprietary or
personal information contained in a Machine which you return to IBM or your reseller
for any reason. You should remove all such information from the Machine prior to its
return.
Appendix B. Warranty statements
B-3