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EnglisH
18
Problem
The coffee machine
produces less coffee than
before.
The SENSEO
coffee
®
machine brews only a small
quantity of coffee or no
coffee at all when it is used
for the first time.
The lid cannot be closed
properly.
The machine has been
stored in a room that was
not frost-free.
The SENSEO
coffee is
®
not strong enough.
The SENSEO
coffee is
®
too strong.
The coffee is not hot
enough.
Water and steam have
leaked from the bottom of
the appliance in a fast way.
Solution
Perhaps the sieve in the centre of the pod holder is clogged. If the sieve
is clogged, unclog it by rinsing the pod holder under a running tap. If
necessary, use a washing-up brush or a pin to unclog the sieve.
Descale the machine (see chapter 'Descaling').
You have not flushed the machine properly before first use. As a result,
the boiler is not or not completely filled. Flush the machine properly (see
chapter 'Preparing the machine for use') before you brew another cup of
coffee.
Perhaps a used coffee pod is sticking to the water distribution disc. If this is
the case, remove the used pod.
Contact the Philips Consumer Care Centre in your country.
Make sure that:
you have used the correct number of pods and have pressed the right
button. Use 1 pod in combination with the 1-cup pod holder ° and the
1-cup button °. Use 2 pods in combination with the 2-cup pod holder
°° and the 2-cup button °°;
you have placed the coffee pod(s) properly in the centre of the pod
holder, to prevent water from escaping along the edge of the pod(s).
When you use two coffee pods on top of each other, make sure that the
convex sides of both pods point downwards and press the pods lightly
into the pod holder;
you have not used the same pod twice by accident;
the coffee in the pod is evenly distributed;
If you prefer a more robust flavour, SENSEO
blend are available.
If you prefer a milder flavour, SENSEO
are available.
Do not use cups that are too large, as they cause the coffee to get cold
more quickly. When you use cups, make sure they have a capacity of
150ml. When you use a mug, make sure it has a capacity of 280ml.
Your SENSEO
machine has a technical malfunction and has drained all
®
water for safety reasons. The machine is blocked and does not function
anymore. For assistance, please visit our website www.senseo.com or take
the machine to a Philips service centre.
coffee pods with a stronger
®
coffee pods with a milder blend
®
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