Chapter 6. Troubleshooting And Diagnostics; Basic Troubleshooting - Lenovo ThinkCentre 3029 User Manual

Chapter 6. Troubleshooting and diagnostics

This chapter describes some basic troubleshooting and diagnostic programs. If your
computer problem is not described here, see Chapter 7, "Getting information, help,
and service," on page 69 for additional troubleshooting resources.

Basic troubleshooting

The following table provides information to help you troubleshoot your computer
problems.
Note: If you cannot correct the problem, have the computer serviced. For a list of
Symptom
The computer does not start
when you press the power
switch.
The monitor screen is blank.
The keyboard does not work.
The mouse does not work.
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service and support telephone numbers, refer to the ThinkCentre Safety and
Warranty Guide that comes with your computer or go to the Lenovo Support
Web site at http://www.lenovo.com/support/phone.
Verify that:
v The power cord is correctly connected to the rear of the computer and to a
working electrical outlet.
v If your computer has a secondary power switch on the rear of the computer,
make sure that it is switched on.
v The power indicator on the front of the computer is on.
v The computer voltage matches the voltage available at the electrical outlet for
your country or region.
Verify that:
v The monitor signal cable is correctly connected to the monitor and to the
appropriate monitor connector on the computer.
v The monitor power cord is correctly connected to the monitor and to a
working electrical outlet.
v The monitor is turned on and the brightness and contrast controls are set
correctly.
v The computer voltage matches the voltage available at the electrical outlet for
your country or region.
v If your computer has two monitor connectors, be sure to use the connector on
the graphics card.
Verify that:
v The computer is turned on.
v The keyboard is securely connected to a USB connector on the computer.
v No keys are stuck.
Verify that:
v The computer is turned on.
v The mouse is securely connected to a USB connector on the computer.
v The mouse is clean. Refer to "Cleaning an optical mouse" on page 68 for
further information.
Action
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