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TV Ears Professional User Manual
Congratulations!
You've taken the first step toward the TV Ears television experience. TV Ears Professional System will help you hear
TV better and at your own volume. To ensure the best TV listening experience please read the following manual
thoroughly.
TV Ears Customer Service
Please feel free to contact us with any questions, concerns, or problems about your TV Ears product. Here are a few
ways to contact your local TV Ears customer service:
• Call:
US Corporate Office Toll Free: 1-888-883-3277
Monday – Friday 7AM – 4PM PST
Canada: 1-800-263-4864
• Visit www.tvears.com
Lifetime Service Guarantee
Your new TV Ears Professional Wireless Headset system comes with a Lifetime Service Guarantee. The Lifetime
Service Guarantee ensures TV Ears, Inc. will provide repairs and replacements at a nominal fee (plus shipping) after the
limited warranty has expired. Refer to the limited warranty for full terms.
30-day Money Back Guarantee
TV Ears, Inc. honors a 30-day money back guarantee for all TV Ears products purchased through TV Ears. If for some
reason you are not fully satisfied within 30-days of the purchase date, please call one of the customer service numbers
listed above. We will issue a Return Merchandise Authorization (RMA) number. All returns must have an RMA number.
Safety Instructions
1. Read all instructions completely and heed all warnings. Install in accordance with TV Ears, Inc. ' s
instructions.
2. Keep these instructions in a safe place for future reference.
3. Do not use or submerge TV Ears products near water, moisture, or other liquids.
4. Clean with a dry cloth.
5. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
6. For safety purposes, do not deface the prongs on the AC adapters. If the provided plug does not
fit into your outlet, purchase the correct adapter or consult an electrician for replacement of the
obsolete outlet.
7. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where the cord exits from the transmitter.
8. TV Ears recommends using a surge protector to protect your TV Ears from power surges.
9. Only use attachments and accessories specified by TV Ears, Inc. with your TV Ears system.
10. Refer all servicing to qualified service personnel. Servicing is required when the TV Ears product has
been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled
or objects have fallen into the TV Ears product, the TV Ears product has been exposed to rain or
moisture, does not operate normally, or has been dropped, cracked, or broken.
Page 1

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Summary of Contents for TV Ears TV Ears Professional

  • Page 1 TV better and at your own volume. To ensure the best TV listening experience please read the following manual thoroughly. TV Ears Customer Service Please feel free to contact us with any questions, concerns, or problems about your TV Ears product. Here are a few ways to contact your local TV Ears customer service: • Call: US Corporate Office Toll Free: 1-888-883-3277 Monday –...
  • Page 2: Included In Box

    Warning: To reduce the risk of fire or electric shock, do not expose the TV Ears product to rain or moisture. The TV Ears product should not be exposed to dripping or splashing liquids. Do not place objects filled with liquid such as vases on or near the TV Ears product.
  • Page 3 Diagram I Back Front Diagram II Front Back Diagram III Back Page 3...
  • Page 4: Installation Instructions

    4. The single end of the audio cord should already be plugged into the audio port labeled ‘Audio’ on the back of the TV Ears transmitter. If the audio cord is not plugged into the transmitter, plug it in now.
  • Page 5: Charging The Headset

    Installation Tips: • Ports on the front of TVs are usually audio in ports and will not send sound to your TV Ears. • Fixed/Variable Audio Setting: audio out ports may be marked fixed or variable/fixed or R & L. A fixed audio out setting will allow the television volume to work independently from the TV Ears headset.
  • Page 6 2. Plug the larger plug (3.5mm) into the headphone jack of your music source. 3. Set the volume of your music source between ½ and ¾ of the full volume. 4. Turn on your TV Ears Professional headset and adjust the volume to a comfortable volume for you. Page 6...
  • Page 7: Maintenance

    Heed all above warnings and notes about foam TV Ears Tips and Rubber Ear Tips. 1. If you are already using rubber ear tips, remove them prior to installing the foam TV Ears Tips. They will easily pull off the headset.
  • Page 8 Additional Headset: The transmitter is designed to hold, charge, and transmit to two headsets at a time. Additional headsets can be used when more than one household member wants to use TV Ears. Be sure to purchase the same model headset as the system you own.
  • Page 9: Frequently Asked Questions (Faqs)

    Monday - Friday 7:00AM - 4:00PM PST Visit a local Authorized TV Ears Dealer: • To find a TV Ears dealer near you, go to the TV Ears website at www.tvearscom. Please call the dealer to confirm the desired item is in stock. Frequently Asked Questions (FAQ’s) 1. How do TV Ears work? TV Ears has 5 infrared lights on the front of the transmitter, which sends an infrared signal to the receiver in the front of the headset.
  • Page 10 Yes, the Professional TV Ears systems operate at 95kHz, which is compatible with many movies and play houses. While it works in most places, TV Ears does not guarantee that its products will work in all public places. Check with individual places to verify system compatibility.
  • Page 11: Troubleshooting Guide

    Troubleshooting Guide Problem: Check the Following: • The audio cord is plugged into an analog (RCA) You hear static or interference. audio OUT port on the TV, cable box, or satellite box. • The audio cord is NOT plugged into a digital audio out port. • The transmitter is plugged into a working power outlet.
  • Page 12: Specifications

    This warranty is provided at the discretion of TV Ears, Inc. and does not cover cosmetic damage or damage due to acts of nature, accident, misuse, abuse, negligence, commercial use, or modification of or to any part of the product.

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