HP MSA 2040 Quickspecs page 23

QuickSpecs
Service and Support, HP Care Pack, and Warranty Information
Optimized Care- delivers
best performance and
stability through
deployment and proactive
management practices
Standard Care-maintains
high level of uptime, along
with expert help to cut the
cost and complexity of
implementation and
support
Basic Care-Minimum
recommended support
Remote
Support Automation
For more information
HP Support Plus 24 - Support for environments where proactive help from HP is not required, with 24x7
hardware and software support onsite that includes third-party support with a maximum four-hour onsite
response.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-6638EN.pdf
HP Education Services - Comprehensive training for new, as well as experienced, storage administrators
designed to expand your skills and keep you up to speed with the latest storage and virtualization
technology from HP Storage.
Choose from three levels of operate and support care
HP Proactive Care 24x7-Plus, 20 credits per year
Additional options -HP Proactive Care Personalized Support (once per Proactive Care support new
environment), an additional day of HP Personalized Support, and 10 additional HP Proactive Select credits
per year
day of HP Personalized Support, and 10 additional HP Proactive Select credits per year, per array
HP Proactive Care 24x7-Plus, 10 credits per year
Additional options - HP Proactive Care Personalized Support (once per Proactive Care support new
environment), an additional day of HP Personalized Support, and 10 additional HP Proactive Select credits
per year
HP Support Plus 24- Plus, 10 credits per year
Additional options - 10 HP Proactive Select credits per year
HP Automation provides 24x7 coverage, proactive problem prevention, accurate problem diagnosis and
faster problem resolution, as well as interactive support portals and tools. This is an integral, and cost-
free, part of your HP support relationship and we are continually investing in additional cutting-edge
capabilities to make it better.
www.hp.com/services/storage
To learn more on HP Storage Services, please contact your HP sales representative or HP Authorized
Channel Partner
HP Care Pack Services are sold by HP and HP Authorized Service Partners:
Services for customers purchasing from HP or an enterprise reseller are quoted using HP order
configuration tools.
Customers purchasing from a commercial reseller can find HP Care Pack Services at
www.hp.com/go/lookuptool
DA - 14603 Worldwide — Version 4 — December 9, 2013
http://education.hp.com/curr-storsan.htm
HP MSA 2040 Storage
Page 23