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Troubleshooting report generation
No data available for the report type specified
Sender HELO domain or IP connection shows gateway information
Reports presented in local time of Control Center
To run or delete a Favorite Report
1
In the Control Center, click Reports > Favorite Reports.
2
Click the desired report in the Favorite Reports drop-down list.
3
Click Run Report to run the report, or Delete to delete the report.
Check the following information if you're having trouble with reports.
Instead of displaying the expected reports, Symantec Mail Security might display
the following message:
No data is available for the report
type and time range specified.
If you received this message, verify the following:
Data exists for
For example, perhaps you specified a recipient address that received no
the filter you
mail during the specified period for a Specific Recipients report.
specified.
Symantec Mail
Keep in mind that occasionally you will be able to produce reports even
Security is
if you are not currently tracking data. This will happen if you were
configured to
collecting data in the past and then turned off data tracking. The data
keep data for
collected are available for report generation until they are old enough
that report type.
to be automatically purged. After that period, report generation fails.
The Keep for x days setting on the Report Settings page controls this
retention period.
See
"Selecting report data to track"
If any Scanners are accepting relayed messages from a gateway computer, the
SMTP HELO name or IP connection address will be the name or connection of the
gateway computer, rather than the external Internet address.
Symantec Mail Security stores statistics in the
hosts that run Scanners. The date and hour for each set of these statistics are
Working with Reports
Troubleshooting report generation
on page 178.
directory on the individual
stats
191
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Table of Contents
Troubleshooting
