Shutting Down The Manager/Central Manager Services - McAfee M3050 - Network Security Platform Installation Manual

McAfee® Network Security Platform 6.0
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Troubleshooting Tips
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Shutting down the Manager/Central Manager services

A proper shutdown of the Manager/Central Manager prevents data corruption by allowing
data transfer and other processes to gracefully end prior to machine shutdown.
Shutting down the Manager
A proper shutdown of the Manager services requires the following steps be performed:
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Shutting down the Central Manager
A proper shutdown of the Central Manager services requires the following steps be
performed:
You are prompted to choose a CA certificate.
Select the certificate.
You are prompted to enter the PIN.
Enter the PIN.
A maximum of 3 attempts is allowed while entering PIN, following which, the user will
be locked out.
If the user name, certificate, and PIN match, you are directly given access to the
Manager Home Page.
If the card is not inserted in the card reader, the Manager will not be accessible in this
setup.
When authenticating users through CAC, you do not have to enter your Manager user
name and password while logging on.
If you are locked out after entering invalid PIN, you can use the
to get a new PIN.
If you are unable to view the Manager Login page after CAC authentication has been
enabled, it means that the CAC certificate was NOT signed by a trusted CA listed in
the . To remedy the problem, import the relevant CA into the
SSLCACertificateFile
SSLCACertificateFile trusted CA list.
You have imported the relevant CA into the SSLCACertificateFile trusted CA list, and
yet you are unable to view the Manager Login page, then check whether a firewall is
blocking your access to destination port 444 on the Manager server.
If you are able to view the Manager Login page but are unable to log onto the
Manager, it means that the user name on the CAC card does not match the user
name in the Manager database. To remedy the problem, verify that the user name
on the CAC card exactly matches the Manager user name.
Close all client connections. See Closing all client connections to the Manager (on
page 36).
Stop the McAfee Network Security Manager service.
Stop the McAfee Network Security Manager User Interface service.
Stop the McAfee Network Security Manager Watchdog service.
Stop the McAfee Network Security Manager MySQL service.
Starting the Manager/Central Manager
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ActivClient CAC