Troubleshooting; Frequently Asked Questions - Dazzle Digital Video Creator 100 User Manual

Troubleshooting

Frequently Asked Questions

If you experience difficulties with your DVC 100, please check the troubleshooting section
below for possible solutions. If the problems persist, please refer to the Technical Support
section on page 24 of this user's guide.
I connected the DVC 100 to my PC, installed the drivers and connected the
appropriate cables from my video source (TV, VCR, or Camcorder) to the DVC 100.
When I open the capture mode in MovieStar 5 and try to select a capture device, no
devices are listed.
Dazzle recommends that you install the DVC 100 drivers and software before
connecting the DVC 100 hardware to your PC. To resolve the problem described above,
insert the DVC 100 installation CD into your CD-ROM drive. If the auto-run process begins
automatically, cancel the installation. Then double-click on My Computer. Next, right-click
the drive letter corresponding to your CD-ROM drive, then select Explore in the drop-down
menu. The contents of the installation CD appear. You see a folder labeled Drivers.
Double-click the Drivers folder, then double-click the Setup.exe file. This begins the driver
software installation. Follow the on-screen instructions as directed, then restart your
computer after the installation is complete. The DVC 100 driver software is installed and
you can now capture video.
When I connect my video source (TV, VCR, or Camcorder) to the DVC 100 unit using an
S-Video cable, I am unable to see video in the MovieStar 5 preview window.
Make sure your video is playing on your video source. Launch MovieStar 5 and select a
capture profile. Next, click the Capture button at the top of the MovieStar 5 window. Select
your device from the Video Device drop-down menu. Locate the red button with the circle
in it, directly below the MovieStar 5 preview window. Located to the right of the red button,
a drop-down box appears. Click the drop-down arrow and select S-Video. Your device is
now configured for S-Video capture.
When I try to capture video using the DVC 100 and MovieStar 5, the preview screen in
MovieStar 5 displays a green and black image.
Begin by closing and reopening MovieStar 5. Located below the profile option buttons (DV,
Video CD, S-Video CD, DVD, MultiMedia), a radio button appears with two options:
PAL/Europe and NTSC/USA. Make sure the NTSC/USA radio button is checked (has a
black dot in it).
Dazzle Digital Video Creator 100 User's Guide • Troubleshooting • Page 21