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Before You Call For Service...
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem
Surface units will not
maintain a rolling boil
or cooking is not
fast enough
Surface units do
not work properly
Tiny scratches (may
appear as cracks)
or abrasions on radiant
cooktop glass surface
Areas of discoloration
on the cooktop
Plastic melted
to the surface
Pitting of the cooktop
Frequent cycling
off and on of
surface units
Oven light does
not work
Oven will not work
Possible Causes
Improper cookware
being used.
A fuse in your home may be
blown or the circuit breaker
tripped.
Cooktop controls
improperly set.
Incorrect cleaning
methods being used.
Cookware with rough bottoms
being used or coarse particles
(salt or sand) were between
the cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
Improper cookware
being used.
Hot surface on a model
with a white glass cooktop.
Hot cooktop came into
contact with plastic placed
on the hot cooktop.
Hot sugar mixture spilled
on the cooktop.
Improper cookware
being used.
Light bulb is loose or defective. • Tighten or replace the bulb.
Switch operating
light is broken.
Plug on range is not completely • Make sure electrical plug is plugged into a live, properly
inserted in the electrical outlet.
A fuse in your home may be
blown or the circuit
breaker tripped.
Oven controls improperly set. • See the Using the oven section.
What To Do
• Use pans which are flat and match the diameter of
the surface unit selected.
• Replace the fuse or reset the circuit breaker.
• Check to see the correct control is set for the surface
unit you are using.
• Use recommended cleaning procedures.
• Be sure cookware bottoms and cookware are clean
before use. Use cookware with smooth bottoms. Tiny
scratches are not removable but will become less
visible in time as a result of cleaning.
• Marks from aluminum and copper pans as well as
mineral deposits from water or food can be removed
with the cleaning cream.
• This is normal. The surface may appear discolored
when it is hot. This is temporary and will disappear
as the glass cools.
• See the Special Care information in the Cleaning the
glass cooktop section.
• Call a qualified technician for replacement.
• Use only flat cookware to minimize cycling.
• Call for service.
grounded outlet.
• Replace the fuse or reset the circuit breaker.
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