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AVM FRITZ! X USB Installation Manual

Combined isdn-controller and pbx
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Summary of Contents for AVM FRITZ! X USB

  • Page 1 Installation Installation High-Performance Communication by…...
  • Page 2 AVM will not be liable for damages arising directly or indirectly from the use of the manual or the software, nor for incidental or consequential damages, except in case of intent or gross negligence.

  • Page 3: Table Of Contents

    Installing the Communications Software FRITZ! ....28 Installing the AVM ISDN CAPI Port Driver ....29 Installing the Configuration Software FRITZ!X.
  • Page 4 Troubleshooting ........72 Assistance From AVM Support ......75...
  • Page 5 Safety Instructions Please note the following when working with your FRITZ!X USB PBX: Do not open the housing of FRITZ!X USB. The device contains hazardous components and should only be opened by authorized repair technicians. All terminal equipment that is connected to the FRITZ!X USB must be approved for operation in public telephone networks in the European Union (Declaration of CE Conformity).
  • Page 6 Typographical Conventions The following symbols and highlighting conventions are used in this manual to make reading easier and to empha- size important information. Highlighting The table below explains the highlighting used in this manual. Highlighting Function Example Quotation marks Keys, buttons, icons, “Start / Programs”;...
  • Page 7 Symbols The following graphic symbols used in the manual always appear in connection with text printed in gray italics: FRITZ! marks useful hints to assist you in working with the product. The hand indicates important instructions that must be observed to avoid malfunctions. The following symbols are used in explaining how to configure and operate FRITZ!X USB using a tone-dialing telephone:...
  • Page 8 Disposal Instructions After use, please subject this product to orderly disposal as electronic scrap in accordance with the current EU disposal regulations. FRITZ!X USB – Disposal Instructions...

  • Page 9: Introduction

    Introduction 1 Introduction FRITZ!X USB is a combined ISDN-Controller and PBX (Private Branch Exchange) in one. This intelligent combination allows you to connect your computer and four analog devices to ISDN. This means you can continue using your existing analog equipment, such as telephones, answering machines and fax machines, while taking advantage of ISDN features.

  • Page 10: Package Contents

    Package Contents AC Power ISDN Adapter Internet E-mail Analog Telephone Data Voice Answering Machine Analog Telephone Analog Telephone Computer and analog terminal equipment connected to an ISDN line using FRITZ!X USB 1.1 Package Contents The following items are included in delivery: 1 PBX FRITZ!X USB 1 CD-ROM with the installation software for FRITZ!X USB (International Edition)

  • Page 11: System Requirements

    System Requirements 1.2 System Requirements FRITZ!X USB is designed for use with point-to-multipoint ISDN lines using the Euro-ISDN signaling protocol DSS1. Connection to other line types is contrary to the intended use of the product and may cause malfunctions. Trouble-free operation of the product is not guaranteed in such cases.
  • Page 12 LEDs FRITZ!X USB LEDs FRITZ!X USB The current operational state of FRITZ!X USB is indicated by five LEDs (light-emitting diodes) on the front panel. The various LEDs indicate specific conditions as listed in the following table: Meaning Power shows the operation status of FRITZ!X USB ...indicates that the device is connected to the power mains and to ISDN ...blinks if the device is connected to the power mains,...
  • Page 13 Connectors Connectors FRITZ!X USB uses the following connectors: RJ45 plug RJ12 plug USB connector USB connector Series A Series B The ISDN cable supplied with FRITZ!X USB has an RJ45 plug at each end. The power cord also has a RJ45 plug at one end. Analog terminal devices are connected to FRITZ!X USB by means of RJ12 plugs or the cable clips.

  • Page 14: Technical Specifications

    Cables Cables FRITZ!X USB is connected to ISDN by plugging the ISDN cable into the ISDN Network Terminator (NT). The ISDN cable has an RJ45 plug at each end. The computer is connected to FRITZ!X USB with the USB cable. The flat, rectangular plug is a Series A connector. It connects to your computer's USB port.
  • Page 15 Features Features ISDN Features Supported Your network operator may not support all ISDN services. Call holding, consultation mute (HOLD) Multiple Subscriber Numbers (MSN) Three-party conference calls (3PTY) Call-back on busy (CCBS) Call-back on no response (CCNR) Call tracing (MCID) Explicit call transfer (ECT) Message waiting indication (MWI) Call forwarding / call diversion (CFU / CFB / CFNR) Call waiting (CW)
  • Page 16 Features Automatic outside dialing option Call rejection on busy (Busy on Busy) Dialing Restrictions SMS in fixed network (with terminal devices offering SMS support) Do Not Disturb Caller list Call diversion over the second B channel Internal call diversion Call waiting option Caller ID at the extension (including date and time) Accounting Programmable speed-dial numbers...

  • Page 17: Audible Signals

    Audible Signals 1.4 Audible Signals The following diagram illustrates the duration and intervals of the varius handset and rig signals. Time in seconds Handset Signals Ringing Busy Internal dial tone External dial tone Acknowledgment Error Call waiting Ring Signals External call Internal call Call-back Handset and ring patterns on FRITZ!X USB extension telephones...

  • Page 18: Hardware Installation

    Hardware Installation 2 Hardware Installation This chapter describes the installation of the FRITZ!X USB hardware, including how to connect it to the ISDN line, the PC and the power supply, as well as instructions for connecting analog terminal equipment to the PBX. When the FRITZ!X USB installation has been completed, the analog extensions (for telephones, fax machines etc.) are ready for operation.

  • Page 19: Connecting The Cables

    Connecting the Cables 2.2 Connecting the Cables Proceed as follows to connect the necessary cables: Position your FRITZ!X USB so that the sockets on the back panel are facing you. To connect FRITZ!X USB to the ISDN line, take the ISDN cable from the package.

  • Page 20: Connecting Analog Terminal Equipment

    Connecting Analog Terminal Equipment 2.3 Connecting Analog Terminal Equipment FRITZ!X USB has been tested and CE-certified in accordance with European Union directives. All analog telecommunication devices with CE certification can be connected to its extensions. To connect analog terminal devices such as telephones, fax machines, answering machines or modems, proceed as follows: Insert the RJ12 plug of the adapter into one of the four...

  • Page 21: Software Installation

    The FRITZ! communications software (Please see “The Many Facets of FRITZ!” on page 36 and the FRITZ! software manual). The AVM ISDN CAPI Port Driver (please see the section “Into the Internet With AVM System Drivers” on page 40). The FRITZ!X configuration software (please see the section “Configuring FRITZ!X USB”...

  • Page 22: Installing The Driver Software In Windows Xp

    This concludes the installation of the drivers delivered with FRITZ!X USB in Windows XP. FRITZ!X USB is now ready for immediate operation. After installation the CAPI 2.0 and the AVM ISDN NDIS CAPI Driver are available on your system. FRITZ!X USB – 3 Software Installation...
  • Page 23 Answer the question with “Continue Anyway”. Do likewise in the next dialog regarding the AVM ISDN NDIS WAN CAPI Driver. The next window informs you that the drivers have been updated successfully.

  • Page 24: Installing The Driver Software In Windows Me

    Installing the Driver Software in Windows Me 3.3 Installing the Driver Software in Windows Me Proceed as follows to install FRITZ!X USB: After connecting FRITZ!X USB, start the computer and insert the FRITZ!X USB CD. The Windows Me Plug & Play mechanism automatically detects the PBX.

  • Page 25: Installing The Driver Software In Windows 2000

    FRITZ!X USB in Windows 2000. FRITZ!X USB is now ready for immediate operation. After installation the CAPI 2.0 and the AVM ISDN NDIS WAN CAPI Driver are available on your system. To make sure that the latest version of these drivers is...

  • Page 26: Installing The Driver Software In Windows 98

    “Yes” to continue the installation. A second message then informs you that no digital signature was found for the AVM ISDN NDIS WAN CAPI Driver. Again, click “Yes” to continue. The next dialog informs you that the drivers have been updated successfully.
  • Page 27 Installing the Driver Software in Windows 98 When the program asks where to search for the driver, activate only the option “CD-ROM drive”. Specifying the driver location in Windows 98 When the message “Windows has finished installing the software selected that your new hardware device requires.”...

  • Page 28: Installing The Communications Software Fritz

    Installing the Communications Software FRITZ! 3.6 Installing the Communications Software FRITZ! After driver software for the FRITZ!X USB ISDN-Controller has been installed, the setup program reports that the FRITZ! communications software can be installed. Click the “Next” button to proceed. Specify the folder in which the FRITZ! communications software is to be installed on your computer.

  • Page 29: Installing The Avm Isdn Capi Port Driver

    3.7 Installing the AVM ISDN CAPI Port Driver Upon conclusion of the FRITZ! communications software installation, you can install the AVM ISDN CAPI Port Driver. A window with four settings pages is displayed: Modems Select here the CAPI Port modems you would like to install, such as “AVM ISDN Internet (PPP over ISDN)”...

  • Page 30: Installing The Configuration Software Fritz!X

    3.8 Installing the Configuration Software FRITZ!X After installing the FRITZ! communications software and the AVM ISDN CAPI Port Driver, a message informs you that the PBX configuration software can be installed. Proceed as follows: Specify the folder in which the configuration software is to be installed on your computer.

  • Page 31: Where To Find What After Installation

    Internet Service Provider (ISP), for example, or in other data communication programs. A shortcut to the Online help file for the AVM ISDN CAPI Port Driver is created on the desktop. FRITZ!X USB – 3 Software Installation...

  • Page 32: Installing Individual Software Components

    To install the FRITZ! communications software, start the program SETUP.EXE in the directory SOFTWARE\FRITZ!\ <ENG> on the installation CD. The AVM ISDN CAPI Port Driver is installed using the SETUP.EXE file located in the SOFTWARE\CAPIPORT\ CAPIPORT.<OPERATING SYSTEM>\ ENG folder on the CD.

  • Page 33: Removing Software Components

    Maintenance / System” and select the “Device Manager” button on the “Hardware” settings page. In the “Network adapters” section of the Device Manager, select the “AVM FRITZ!X USB” entry. Select the “Uninstall” command in the “Action” menu. Confirm the uninstallation in the following security prompt.

  • Page 34: Removing Software Components In Windows Me/98

    The components of FRITZ!X USB are found in the list of installed software. They appear with the following descriptions: – AVM FRITZ! – AVM ISDN CAPI Port – AVM FRITZ!X USB – AVM FRITZ!X Select the components to be removed.

  • Page 35: Removing Software Components In Windows 2000

    "Device Manager" button on the “Hardware” settings page. In the “Network adapters” section of the Device Manager, select the “AVM FRITZ!X USB” entry. Select the “Uninstall” command in the “Action” menu. Confirm the uninstallation in the following security prompt.

  • Page 36: Fritz!: Internet And Isdn Software

    FRITZ!: Internet and ISDN Software 5 FRITZ!: Internet and ISDN Software FRITZ! opens the door to a whole world of communication: file transfer, fax, Web surfing and much more. 5.1 The Many Facets of FRITZ! Once FRITZ!X USB is installed on your computer, the application interface CAPI 2.0 is available.

  • Page 37: Blocking Numbers With Isdnwatch

    Blocking Numbers With ISDNWatch In the FRITZ! Address Book you can store all the information needed to dial up connections from the various modules. The Address Book can be opened from any FRITZ! module. For detailed information on FRITZ!, see the Online Help and the FRITZ! manual.

  • Page 38: Into The Internet With Fritz!Web

    Into the Internet With FRITZ!web 5.3 Into the Internet With FRITZ!web In addition to the traditional ISDN services such as file transfer or telefax, FRITZ!X USB also supports Internet access. You can explore the World Wide Web, exchange e- mail or enter chat rooms. For detailed information on configuring and using FRITZ!web, please see the FRITZ! Online Help.
  • Page 39 Clearing Idle Connections Automatically Clearing Idle Connections Automatically In the FRITZ!web settings you can specify how many seconds the line is allowed to remain idle before the existing connection to the Internet is automatically cleared down. An example: You request a web page and view it in your browser.

  • Page 40: Using Isdn Services With Fritz

    Alternative to FRITZ!web, Internet connections can be established using the AVM ISDN CAPI Port Driver. This system driver is controlled via Dial-Up Networking. The system driver from AVM allows you to use CAPI-based ISDN applications alongside communications programs that do not have built-in CAPI support.

  • Page 41: Ready To Receive On Standby

    AVM ISDN CAPI Port Driver AVM ISDN CAPI Port Driver The AVM ISDN CAPI Port Driver allows you to use an ISDN- Controller integrated in FRITZ!X USB as if it were a modem. Programs designed to communicate with modems can use the AVM ISDN CAPI Port Driver to address the ISDN interface.
  • Page 42 Does the Computer Support ACPI? upon the request of a hardware component or an external device, for instance, when a fax arrives through the FRITZ!X USB. When the fax program activates to accept the incoming fax, the energy-saving condition is ended. FRITZ!X USB thus offers you the option of ending standby operation for incoming faxes and calls by using the “Remote Wake Up over ISDN”...
  • Page 43 Always Prepared With “Remote Wake Up” For more information on ACPI, see Windows Help on the FRITZ!X USB CD in the SOFTWARE\INFO folder or the manuals for your computer and motherboard. Always Prepared With “Remote Wake Up” Please note the following to keep FRITZ!X USB and FRITZ! ready to receive at all times in standby operation.

  • Page 44: Configuring Fritz!X Usb

    Configuring FRITZ!X USB 6 Configuring FRITZ!X USB The FRITZ!X configuration software is provided to configure your FRITZ!X USB conveniently. Use this program to adapt your telecommunications system to your individual needs. The program can save you the time and trouble of configuring each setting from an extension telephone.

  • Page 45: Factory Settings

    Factory Settings Charges FRITZ!X logs all charges incurred at the PBX and provides statistical evaluations. This provides an overview of the monthly charges incurred by the PBX. The charge statistics can be displayed in tables and also as a graph. The charge lists can also be exported to a file for further processing.
  • Page 46 Factory Settings Call waiting is disabled on all extensions. Reject calls when busy (Busy on Busy) is disabled for all extensions. Call Diversion via the second B channel is disabled on all extensions. Call forwarding is disabled for all MSNs. Suppression of the outgoing Caller ID is disabled on all extensions.

  • Page 47: Starting The Configuration Software

    Starting the Configuration Software 6.3 Starting the Configuration Software Start the configuration software by selecting “Start / (All) Programs / AVM / FRITZ!X”. The first time you start the configuration program, the Configuration Wizard opens with a welcome window. Follow the instructions on the screen of the Configuration Wizard to make the basic settings for your FRITZ!X USB.
  • Page 48 Assigning Names to the Extensions Assigning Names to the Extensions Four extensions are available on the FRITZ!X USB. You can enter a description for each extension. Select the “General” settings page in the “Settings” menu. You can enter a name for each extension in the window area labelled “Assigning Internal Parties/Devices to the Extensions”.
  • Page 49 Assigning MSNs to the Extensions Select the “MSNs” settings page in the “Settings” menu. Enter the MSNs you received from your ISDN provider in the number fields. It is not necessary to enter the MSNs in any particular order. Assigning MSNs to the Extensions To assign MSNs to extensions: Select the “Extensions”...

  • Page 50: Advanced Settings

    Advanced Settings 6.5 Advanced Settings The advanced settings allow you to use ISDN features at your analog extensions. The three advanced settings used most frequently are explained in detail here. For information about how to configure additional settings, see the “Guide” section in the FRITZ!X Online Help.
  • Page 51 Configuring Call Diversion via the Second B-channel Configuring Call Diversion via the Second B- channel This kind of call forwarding lets you divert calls for an extension either to a different extension or to an external line. Call diversion to an externe line is charged like an outgoing call to the diverted number.
  • Page 52 Configuring Call Forwarding Configuring Call Forwarding With call forwarding you can forward incoming calls for one Multiple Subscriber Number (MSN) to an external line. This means that calls are forwarded depending on which MSN of your line was dialed. Ask your ISDN provider whether “Call Forwarding” is available on your ISDN line.

  • Page 53: Special Commands

    From the AVM Internet server Go to the AVM web site: http://www.avm.de/en The AVM web site offers detailed information and updates free of charge: The “Products” category provides detailed information about all AVM products as well as announcements of new products and product versions.
  • Page 54 Once you have loaded new firmware on your computer and unpacked it (by double-clicking), proceed as follows: Start the configuration software by selecting “Start / (All) Programs / AVM / FRITZ!X”. Select the “Update” settings page in FRITZ!X. In the text field, enter the path to the location where you have saved the update file locally.
  • Page 55 Restoring Factory Settings Restoring Factory Settings If you have not yet configured any settings for FRITZ!X USB, the factory settings are active (see the section “Factory Settings” on page 45). If you have configured settings for FRITZ!X USB and would like to restore the factory settings, proceed as follows: Click “Load Factory Settings...”...

  • Page 56: Fritz!X Usb Operation

    FRITZ!X USB Operation 7 FRITZ!X USB Operation For complete instructions on dialing calls from your computer using the FRITZ!X configuration program, see the Online Help. For additional information, please see the PDF file COUNTRY_ SETTINGS.PDF in the SOFTWARE\INFO\<ENG> folder on the FRITZ!X USB CD.

  • Page 57: Dialing Internal Calls

    Dialing Internal Calls Dialing External Calls With Suppression of Outgoing Caller ID (CLIR) This function prevents your number from being displayed on the telephone of the subscriber you call. Proceed as follows: Pick up the handset. s31r Dial the sequence shown at left. Now you hear the external dial tone.

  • Page 58: Call Waiting

    Call Waiting 7.3 Call Waiting Activate the “Call Waiting” feature to be notified during a call if a second caller is dialing your line. An acoustic signal in your telephone handset notifies you that a second call is waiting. You can accept the connection with the new caller within 30 seconds.

  • Page 59: Consultation / Hold

    Consultation / Hold 7.4 Consultation / Hold The “Consultation/Hold” feature allows you to place an existing call on hold. You then may consult someone else at your workplace or dial a second call. The party on hold does not hear the second conversation. Once you have finished the consultation, you can return to the original connection.

  • Page 60: Alternating Between Calls

    Alternating Between Calls 7.5 Alternating Between Calls Whenever you have one active connection and one caller on hold, you can switch from one call to the other as often as you want using the Hold button. To alternate between two connections, proceed as follows: Call No.

  • Page 61: Transferring Calls

    Transferring Calls The alternating connections can be ended in a number of ways: The caller on hold hangs up. You can continue talking on the active connection. You end the active connection by dialing the sequence shown at left. The call that was on hold is now active again, and there is no call left on hold.

  • Page 62: External Transfer

    External Transfer 7.7 External Transfer With this ISDN feature you can connect two external parties with each other, when one connection has been active and the other has been on hold. Then you can end your own connection while the other two parties continue their conversation.

  • Page 63: Three-Party Conference Call

    Three-Party Conference Call 7.8 Three-Party Conference Call FRITZ!X USB allows you to hold telephone conferences with two other people at once. Two external and one internal party, or two internal and one external party can conduct a conference call with each other. You can set up a three-party conference as follows: Pick up the handset of your telephone.

  • Page 64: Call-Back On Busy

    Call-back on Busy 7.9 Call-back on Busy If an external number that you dial is busy, you can request a signal to tell you when the line you dialed is available again. When the subscriber you dialed hangs up, your telephone rings for 20 seconds as it would for an incoming call.

  • Page 65: Call-Back On No Response

    Call-back on No Response 7.10 Call-back on No Response This function can be used when you dial an external number and the party does not respond. Once the party can be reached again and conducts a call from her or his phone, this function recognizes when this conversation is ended.

  • Page 66: Call Tracing (Mcid)

    Call Tracing (MCID) 7.11 Call Tracing (MCID) The “Call Tracing” feature, technically known as “Malicious Caller Identification” or MCID, must be enabled for your line by your ISDN provider. Once the function has been enabled, you can activate it using your telephone. During a call or after the caller hangs up, dial the following sequence: Rs39r...

  • Page 67: Group Call

    Group Call 7.13 Group Call FRITZ!X USB’s “Group call” feature allows you to ring all other extensions at the same time. To do so, you must first configure the extension for internal dialing. Your call is connected with whichever extension answers first. Pick up the handset.

  • Page 68: Using Keypad Messages

    Using Keypad Messages “Suspend/Resume” feature is not enabled on your line. It is also possible that the parked-call ID you chose my already be in use. After the acknowledgment tone, the connection is suspended. You can hang up the handset. The call remains suspended at the ISDN provider’s local switch for two minutes.

  • Page 69: Adjusting The Hold Button Function

    Adjusting the Hold Button Function To enter a keypad message on an extension without automatic outside dialing: Pick up the handset. 0sr Seq Dial the sequence shown at left. “Seq” stands for the keypad message you received from your ISDN provider.

  • Page 70: Support

    Support 8 Support AVM provides numerous sources of information to assist you if any questions or problems arise. Whether manuals, updates or support – here you will find the important information you need. In many cases problems which arise during operation can be resolved by installing the current Microsoft Service Pack for your operating system.

  • Page 71: Updates

    FRITZ! modules you can open the detailed Online Help by pressing “F1” or clicking the Help button. Help files for the AVM system drivers: If you install an AVM system driver, such as the ISDN CAPI Port Driver, a shortcut to the corresponding Help file is created on your desktop.

  • Page 72: Troubleshooting

    Driver software for FRITZ!X USB can be downloaded from this location. The AVM FTP server can also be used to download current driver software. The download area of the FTP server can be accessed by clicking the “FTP Server” link or entering the following address: www.avm.de/ftp...
  • Page 73 Troubleshooting Are your terminal devices – telephones, modems, fax machines – correctly connected to FRITZ!X USB? Is your terminal device defective? Test it on a different FRITZ!X USB extension or on a different PBX. No external dial tone when you pick up the telephone handset Check whether automatic outside dialing is set for the extension.
  • Page 74 Troubleshooting Automatic outside dialing is deactivated for your extension, and you hear a busy signal 30 seconds after picking up the handset or switching on your fax machine This is not an error. FRITZ!X USB sounds the busy signal if your handset is off the hook for 30 seconds and no number is dialed.

  • Page 75: Assistance From Avm Support

    FRITZ!X USB. The support desk can be reached by e-mail or by fax. AVM Support then will contact you to assist in resolving your problem. You will receive an e-mail or a fax.
  • Page 76 Support requests can be sent to AVM by e-mail. Please use the Support request form at: http://www.avm.de/en/service/support/ Fill out the form and send it to AVM support by clicking the “Send” button. Support by Fax If necessary, you can reach FRITZ!X USB Support at the fax...
  • Page 77 Can you reproduce the error? Once you have put together all of this information, please fax them to AVM Support. We hope that the support team will be able to assist you in resolving the problem to your satisfaction.

  • Page 78: Index

    RJ12 plug AT commands RJ45 plug audible signals USB connector AVM Data Call Center consultation AVM ISDN CAPI Port Driver AVM system drivers declaration of conformity defining outgoing numbers blocking numbers dialing dialing external calls cables...
  • Page 79 Product Identification Code installation pulse-dialing telephones AVM ISDN CAPI Port Driver FRITZ!X USB PBX in Windows 2000 recycling in Windows 98 Remote Wake Up in Windows Me...

  • Page 80: Declaration Of Ce Conformity

    Declaration of CE Conformity The manufacturer AVM GmbH Address Alt-Moabit 95 D-10559 Berlin herewith declares that the product Product FRITZ!X USB v3.0 Type ISDN Connector complies with the following directives: 1999/5/EC R&TTE Directive: Radio and Telecommunication Terminal Equipment 89/336/EEC EMC Directive:...

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