Other Troubleshooting Resources - HP ProLiant DL280 Supplementary Manual

System memory troubleshooting best practices for hp proliant servers

Hide thumbs Also See for ProLiant DL280:

The HP Drive Key Boot Utility

The HP Drive Key Boot Utility can format an HP Drive Key so that it can be used as a bootable device. The

utility also provides the ability to load the ROM Update Utility on an HP Drive Key. After the ROM Update

Utility has been installed, the Offline ROM Flash Smart Components can be downloaded to the drive key from

the following URL and deployed using the ROM Update Utility. For more information or to download the HP

Drive Key Boot Utility, refer to the following link:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&swItem=M

TX-UNITY-I23839&jumpid=reg_R1002_USEN

For additional information on the HP Drive Key Boot Utility, refer to the following URL:

http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00218060/c00218060.pdf

The HP Drive Key Utility can be downloaded from the following URL:

http://www.compaq.com/support/files/server/us/locate/8641.html

Other Troubleshooting Resources

The HP ProLiant Troubleshooting Guide is located at the following URL and may be helpful in diagnosing

memory or other system problems:

http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00300504/c00300504.pdf

User Guides for each individual ProLiant server, available on the hp.com Support and Drivers page, contain

specific guidelines for populating memory for that system.

For example, memory configuration guidelines can be found on page 49 of the User Guide for the ProLiant

DL580 G7 server, available here:

http://h20000.www2.hp.com/bc/docs/support/SupportManual/c02267159/c02267159.pdf?jumpid=re

g_R1002_USEN

For the latest memory configuration information, search the QuickSpecs for all ProLiant servers here:

http://www.hp.com/go/proLiant

Before replacing memory in ProLiant servers, ensure that accurate troubleshooting methods are used. Taking

the time to isolate specific DIMMs that are failing can prevent unnecessary hardware replacement and

customer dissatisfaction. Follow standard troubleshooting guidelines highlighted in this white paper and use

them each time a memory issue is suspected. Accurate problem diagnosis reduces warranty costs for HP and

prevents customers from experiencing unnecessary downtime.

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