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Hitachi Koki DDS 50 Quick Reference Manual

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Quick Reference

Guide
© 1998, 1999 Hitachi Koki
Imaging Solutions, Inc.
1757 Tapo Canyon Rd.
Simi Valley, CA 93063
March 1999
335908-002, Rev. B

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Summary of Contents for Hitachi Koki DDS 50

  • Page 1: Quick Reference

    Quick Reference Guide © 1998, 1999 Hitachi Koki Imaging Solutions, Inc. 1757 Tapo Canyon Rd. Simi Valley, CA 93063 March 1999 335908-002, Rev. B...
  • Page 2 TRADEMARK Hitachi Koki Imaging Solutions, Inc., Digital Document Server, DDS, DDS 50, DDS 62, DDS 50/62, ScanCenter, and their associated logo marks, are trademarks of Hitachi Koki Imaging Solutions, Inc. Hitachi and the Hitachi logo are trademarks of Hitachi, Ltd.

  • Page 3: Table Of Contents

    Internal View of the Printer ................1-5 Using the Operator Control Panel The Operator Control Panel ................2-2 Restarting and Shutting Down the DDS 50/62 ..........2-6 Paper Handling Loading Paper in Tray 1.................. 3-2 Loading Paper in Tray 2.................. 3-4 Loading Paper in Tray 3..................
  • Page 4 Messages OCP Messages ....................6-2 Controller Messages..................6-10 Troubleshooting Basic Troubleshooting Tips ................7-2 General Printing Problems ................7-3 Problems with Print Quality................7-7 Duplex Printing Problems ................7-7 Problems with Fiery Downloader ..............7-8 Problems with Fiery Webtools................ 7-9 ii Table of Contents...
  • Page 5 Overview This chapter describes: • Printer Features • External View of the Printer • Internal View of the Printer • Printer Accessories Overview 1-1...

  • Page 6: Overview

    Printer Components Printer shown with Finisher and High Capacity Feeder Finisher Open to replace the staple cartridge. Open to clear a paper Finisher Door misfeed. Elevator Tray Receives finished document sets. Open to load documents for manual stapling or to clear a paper Processor Tray misfeed.
  • Page 7 Printer shown with Optional Output Trays Printer High speed, networked, black and white printer. Operator Control Allows you to access all basic and special functions. Panel Holds up to 500 sheets of paper. Service adjustable to Tray 1 accommodate paper of different sizes. Holds up to 500 sheets of paper.

  • Page 8: External View Of The Printer

    External View of the Printer Exit Tray Extender Slide this extender out when using large-size paper (STD 50 only). Exit Tray (Optional) Holds copies fed from the printer (STD 50 only). Open to clear a paper misfeed. Front Door Closing the front door after a misfeed has been cleared will turn the misfeed warning message on the control panel OFF.

  • Page 9: Internal View Of The Printer

    Internal View of the Printer Contains toner. Replace it with a new one when the warning Toner Bottle message appears. Toner Bottle Holder Swing open to replace the toner bottle. Misfeed Removal Use to clear a misfed sheet of paper. Guide M5 Misfeed Removal Press down to pull out the M5 unit.
  • Page 10 Overview 1-6...

  • Page 11: Using The Operator Control Panel

    Using the Operator Control Panel This chapter describes: • The DDS 50/62 Control Panel • Starting and Shutting Down the DDS 50/62 Using the OCP...

  • Page 12: The Operator Control Panel

    Button Up/Down Buttons The DDS 50/62 Operator Control Panel (OCP) allows you to access all basic func- tions, access special functions, view status and information about jobs printed, print special pages, view error messages, run diagnostics, and configure Setup op- tions.
  • Page 13 The last line of the LCD indicates which screen you are looking at and highlights one of the status icons to indicate what the DDS 50/62 is doing. Only the icons for the screens that are currently available appear. The Menu button cycles among the active screens.
  • Page 14 Line Selection button to the right of a command to select that command. The network icon appears at the bottom left of any of the other screens when a job is being sent to the DDS 50/62, either over Network the network or through the parallel port. The network icon also appears, together with a flashing green activity light, when a remote utility is running.

  • Page 15: Functions Menu

    PS Font List - A list of all PostScript fonts resident on the DDS 50/62 hard disk. PCL Font List - A list of all PCL fonts resident on the DDS 50/62 hard disk. This function is provided for service representatives only.

  • Page 16: Restarting And Shutting Down The Dds 50/62

    Restarting and Shutting Down the DDS 50/62 Generally, you can leave the DDS 50/62 running all the time. This section describes how to shut down and restart the DDS 50/62 when necessary. Restarting the DDS 50/62 You should use the following procedure to restart the DDS 50/62 rather than using the power switch.
  • Page 17 Shutting Down the DDS 50/62 You may need to shut down the DDS 50/62 for service. Fonts that have been downloaded, print jobs in the Hold and Printed queues, and jobs that have been processed but not printed are not deleted.
  • Page 18 2-8 Using the OCP...

  • Page 19: Paper Handling

    Paper Handling This chapter describes: • Loading Paper in Tray 1 • Loading Paper in Tray 2 • Loading Paper in Tray 3 • Loading Paper in the HCF • Loading Paper in the MBT • Using the Finisher Paper Handling 3-1...

  • Page 20: Loading Paper In Tray 1

    Loading Paper in Tray 1 Tray 1 holds 500 sheets of either Letter, Legal, Ledger, A5, B5, A4, B4, or A3. The paper size is set at the factory and can be adjusted by a Service Representative to support other paper sizes. To load paper in tray 1: NOTE: If the printer is in energy save mode, the tray will...
  • Page 21 3. Slide the tray back in, and press the paper descent key. NOTE: The paper should be loaded no higher than the Max. Level Indicator. The Max. Level Indicator label is located in the tray. Max. 1145O555KA Paper Handling 3-3...

  • Page 22: Loading Paper In Tray 2

    Loading Paper in Tray 2 Tray 2 holds 500 sheets of paper and is user adjustable to support all paper sizes. To load paper in tray 2: NOTE: If the printer is in energy save mode, the tray will not open to allow paper loading. Press any button on the Operator Control Panel to “wake”...
  • Page 23 3. Load the paper stack into the tray with the front side facing down. NOTE: The paper should be loaded no higher than the Max. Level Indicator. The Max. Level Indicator label is located in the tray. Max. 1145O555KA Paper Handling 3-5...

  • Page 24: Loading Paper In Tray 3

    Loading Paper in Tray 3 Tray 3 holds 1500 sheets of Letter or A4 size paper. To load paper in tray 3: NOTE: If the printer is in energy save mode, the tray will not open to allow paper loading. Press any button on the Operator Control Panel to “wake”...
  • Page 25 NOTE: The paper should be loaded no higher than the Max. Level Indicator. The Max. Level Indicator label is located in the tray. Max. 1145O555KA Paper Handling 3-7...
  • Page 26 3. Load another paper stack into the left half of the tray, front side face down. Press the leading edge of the paper stack tightly up against the left side of the tray. NOTE: The paper should be loaded no higher than the Max. Level Indicator.
  • Page 27 5. Press the paper descent key. Paper Handling 3-9...

  • Page 28: Loading Paper In The Hcf

    Loading Paper in the HCF The HCF holds 3000 sheets of Letter/A4 (LEF or SEF), Legal (SEF), or B5 paper. It is set at the factory and can be adjusted by a service representative. To load paper in the HCF: NOTE: If the printer is in energy save mode, the tray will not open to allow paper loading.
  • Page 29 3. Place the paper stack onto the paper plate so that its front side faces up. NOTE: Make sure that the leading edge of the paper stack is pressed tightly up against the guide plate on the take-up side of the cassette. The paper should be loaded no higher than the Max.
  • Page 30 4. Close the cassette door. This causes the paper plate to rise automatically. NOTE: Be sure the door is completely closed, otherwise the paper plate may not ascend. 3-12 Paper Handling...

  • Page 31: Loading Paper In The Mbt

    Loading Paper in the MBT The Intelligent Multi bypass tray allows you to manually feed paper to the printer. The Multi bypass tray holds up to 50 sheets of paper (20 sheets of heavy stock). To load paper in the MBT: 1.

  • Page 32: Using The Finisher

    Using the Finisher The table below shows the capabilities of both the Advanced and the Professional Finisher. Function Advanced Finisher Professional Finisher 100 Sheets Face Up 100 Sheets Face Up Capacity 2,000 Sheets Face Down 2,000 Sheets Face Down 3 position 2 position Corner (top left) Stapling...

  • Page 33: Staple Positions

    Staple Positions When stapling a job, the position of the staple(s) differs depending on three factors: • Orientation (make sure that the Orientation setting you select matches the actual orientation of your print job) • Paper size of your job •...
  • Page 34 3-16 Paper Handling...

  • Page 35: Hole Punch

    Hole Punch The hole punch positions are constrained by the similar settings to the staple positions: • Orientation • Paper size of your job • Hole punch mode NOTE: If the hole punch option is selected along with the staple option, the staple mode required rotation overrides the hole punch rotation.
  • Page 36 3-18 Paper Handling...

  • Page 37: Maintenance

    Maintenance This chapter describes: • Replacing the Staple Cartridge • Replacing the Toner Cartridge Maintenance 4-1...

  • Page 38: Replacing The Staple Cartridge

    Replacing the Staple Cartridge To replace the Staple Cartridge: 1. Holding the finisher lock release lever, slide the finisher away from the printer. 2. Open the finisher door 3. Slide out the staple unit. 4-2 Maintenance...
  • Page 39 4. While pressing down the staple cartridge lever, pull the staple cartridge out of its port. 5. Put the finisher back in place without the staple cartridge so that the printer will recognize that the stapler needs calibrating. 6. Pull the staple sheet about 3 cm (approximately 1/8 inch) out of the new staple cartridge and break off that portion.
  • Page 40 7. Open the finisher and insert the new staple cartridge until it clicks into position. 8.Push the staple unit back in and close the finisher front door. The stapler will automatically calibrate. 9. Slide the finisher back against the printer. (Not shown.) NOTE: Replace the staple cartridge only after you are prompted to do so by a message.

  • Page 41: Replacing The Toner Bottle

    Replacing the Toner Bottle To replace the toner bottle: 1. Swing down the upper front door. 2. Swing open the toner bottle holder, and pull out and discard the used toner bottle. Maintenance 4-5...
  • Page 42 3. Tap a new toner bottle against a desk or other hard surface four to five times. Then, turn the toner bottle upside down and tap it in the same way again. 4. Shake the new toner bottle well, and turn it over lengthwise five times.
  • Page 43 6. While holding the toner bottle in place with one hand, pull the seal off the toner bottle. 7. Swing the toner bottle holder closed and close the front door. CAUTION: Use ONLY the specified toner for this printer. Using any other toner could result in trouble.
  • Page 44 4-8 Maintenance...

  • Page 45: Clearing Paper Jams

    Clearing Paper Jams This chapter describes clearing a paper jam from the: • Printer • Duplex Unit • Intelligent Multi Bypass Tray • Finisher Clearing Paper Jams 5-1...

  • Page 46: From The Printer

    From the Printer 1. On the left side of the printer, open the misfeed clearing guide L1 and pull out the sheet of paper. 2. Open the left door. 3. Open the front door. 5-2 Clearing Paper Jams...
  • Page 47 4. Turning knob M1, pull out the sheet of paper. Then turn knob D1 to return any paper to the duplex unit. 5. Close the left door. (Not shown.) 6. Open the right door. 7. Turning knob M2, pull out the sheet of paper. Clearing Paper Jams 5-3...
  • Page 48 8. Close the right door. (Not shown.) 9. Turn knob M3 to feed the sheet of paper. 10. Lower the M4 lever and slide out the M5 unit. 11. Raising the misfeed clearing guide M6, remove the sheet of paper. 5-4 Clearing Paper Jams...
  • Page 49 12. Turning knob M7, pull out the sheet of paper. 13. Open misfeed clearing guide M8, and remove the sheet of paper. WARNING: Be careful not to touch the areas on the printer marked with “Caution” with bare hands. 14. Slide in the M5 unit, and raise the M4 lever back up again. Clearing Paper Jams 5-5...
  • Page 50 15. Close the front door. (Not shown.) 16. Slide out the drawer being used and take out the paper stack. 17. Reload the paper stack and slide the drawer into the printer. 18. To reset the paper misfeed indication on the touch panel, open and close the front door.

  • Page 51: From The Duplex Unit

    From the Duplex Unit 1. Open the left door. 2. Open the front door. 3. Turning knob M1, pull out the sheet of paper. Then, turn knob D1 to return any paper to the duplex unit. 4. Close the left door. Clearing Paper Jams 5-7...
  • Page 52 5. Open the right door. 6. Turning knob M2, pull out the sheet of paper. 7. Close the right door. (Not shown.) 8. Slide out duplex unit D2. 5-8 Clearing Paper Jams...
  • Page 53 9. Raise misfeed clearing guide D3, and pull out the sheet of paper. 10. Raise misfeed clearing guide D4, and pull out the sheet of paper. 11. Raise misfeed clearing guide D5, and remove the sheet of paper. Clearing Paper Jams 5-9...
  • Page 54 12. Slide duplex unit D2 back into the printer. 13. Close the front door. NOTE: After the paper misfeed has been cleared, the printer automatically starts a print cycle even without pressing the Start key. 5-10 Clearing Paper Jams...

  • Page 55: From The Intelligent Multi Bypass Tray

    From the Intelligent Multi Bypass Tray 1. Unload the paper stack from the Intelligent Multi Bypass Tray, then open the right door. 2. Pull out the sheet of paper from the Paper Take-Up Section, then close the right door. 3. Place the paper stack back on the tray. Clearing Paper Jams 5-11...
  • Page 56 4. To reset the paper misfeed indication on the touch panel, open and close the front door. 5-12 Clearing Paper Jams...

  • Page 57: From The Finisher

    From the Finisher Paper Entry Side 1. Holding the finisher Lock Release lever, slide the finisher away from the printer. 2. Open misfeed clearing guide FN1, and pull out the sheet of paper. Clearing Paper Jams 5-13...
  • Page 58 3. Loosen two screws, open the misfeed clearing guide, then pull out the sheet of paper. 4. Close the misfeed clearing guide and tighten the screws. (Not shown.) 5. Open the finisher front door. 6. Raise misfeed clearing guide FN3, then pull out the sheet of paper.
  • Page 59 7. Turn knob FN2 to feed the sheet of paper. 8. Open misfeed clearing guide FN4. 9. Remove the sheet of paper, then close misfeed clearing guide FN4. Clearing Paper Jams 5-15...
  • Page 60 10. Turn knobs FN7 and FN6 to feed the sheet of paper. 11. Pinching the lever of misfeed clearing guide FN5, open FN5. 12. Remove the sheet of paper, then close FN5. 5-16 Clearing Paper Jams...
  • Page 61 13. Close the finisher front door. 14. Slide the finisher back against the printer. Paper Folding Area 1. Holding the finisher Lock Release lever, slide the finisher away from the copier. Clearing Paper Jams 5-17...
  • Page 62 2. Open the finisher front door. 3. Pinching the lever of misfeed clearing guide FN8, open FN8. 4. Remove the sheet of paper, then close FN8. 5-18 Clearing Paper Jams...
  • Page 63 5. Turn knobs FN7 and FN6 to feed the sheet of paper. 6. Pinching the lever of misfeed clearing guide FN5, open FN5. 7. Remove the sheet of paper, then close FN5. Clearing Paper Jams 5-19...
  • Page 64 8. Close the finisher front door. 9. Slide the finisher back against the copier. Paper Exit Trays 1. Open Exit Tray FN9, then pull out the sheet of paper. 5-20 Clearing Paper Jams...
  • Page 65 2. Close FN9. (Not shown.) 3. Open the Manual Staple Tray Cover FN10, then pull out the sheet of paper. FN10 4. Close FN10. (Not shown.) Clearing Paper Jams 5-21...
  • Page 66 5-22 Clearing Paper Jams...

  • Page 67: Controller Messages

    Error Messages This chapter describes: • OCP Messages • Controller Messages Messages 6-1...

  • Page 68: 6-2 Messages

    ____ You have sent a job to the finisher, but the finisher is The DDS 50/62 will send your job to the Finisher is Busy busy completing another finisher when the first job is complete. job. You have sent a job to the...
  • Page 69 Heated specific number of pages have been printed. Heat Roller Not The printer’s heat roller is The DDS 50/62 will begin printing when Sufficiently not warm enough to begin the heat roller has heated to the Heated printing. necessary temperature.
  • Page 70 Message Description Corrective Action JAM: Finisher There is a paper jam inside Clear the jam and close the printer doors. Vertical the finisher. See Clearing Paper Jams, page 5-13 . Transport JAM: Open Front Door There is a paper jam in the Clear the jam and close the printer doors.
  • Page 71 Clear all the pages from the output trays. Tray be cleared. To print, send your job to the DDS 50/62 Power Saving The printer is in power or press any key on the Operator Control Mode saving mode.
  • Page 72 Clear all the pages from the tray. Processing Tray to be cleared. RESTART There is a serious error Shut down and restart the DDS 50/62 PRINTER Fatal with the printer. using the main power switch. Frame Error RESTART...
  • Page 73 Message Description Corrective Action The printer’s high capacity Service feeder tray or parts of the Advisory: tray must be replaced. This Contact your authorized service Replace HCF message appears after a technician. parts specific number of pages have been printed. The printer’s high capacity Service feeder roller must be...
  • Page 74 The stapler unit is out of you have replaced the staples. See Empty staples. Maintenance, page 4-2 . The DDS 50/62 is stapling The DDS 50/62 will be ready to print Stapling... a job. when it has completed the stapling job. Toner-Boost The printer’s toner-boost The DDS is ready to print.
  • Page 75 The stapler unit is out of you have replaced the staples. See Empty staples. Maintenance, page 4-2 . The DDS 50/62 is stapling The DDS 50/62 will be ready to print Stapling... a job. when it has completed the stapling job. Toner-Boost The printer’s toner-boost The DDS is ready to print.

  • Page 76: Controller Messages

    Controller Messages The following table lists start-up diagnostics, general system, and software installation controller error messages and their appropriate corrective action. Start-up Diagnostics Errors Area Tested Error Test Name Corrective Action Number Controller Cycle the power off and on. If the problem Realtime RTC Self Test persists, call your authorized service...
  • Page 77 General Controller System Errors Symptom Probable Cause Corrective Action Power supply cable is not properly connected. Cycle the power off and on. If the problem Controller does Controller power supply persists, call your authorized service not start up. has failed. technician.
  • Page 78 System Software Installation Errors Message Probable Cause Corrective Action “From Drive” was selected instead of “From Parallel Cycle the power off and on. If the problem Port” during software Installation file persists, call your authorized service installation. not found technician. Faulty System Software CD or HDD.

  • Page 79: Troubleshooting

    Troubleshooting This chapter describes: • Basic Troubleshooting Tips • General Printing Problems • Problems with Print Quality • Duplex Printing Problems • Problems with Fiery Downloader NOTE: The following sections provide troubleshooting guidelines. If you are still unable to resolve a problem, contact your authorized service/support center.

  • Page 80: Basic Troubleshooting Tips

    The following are some common situations that can cause a variety of problems. Before you look for a specific problem, use the tips in this list. • Check the power and cables to the DDS 50/62 and your computer. • Check the DDS 50/62 LCD and Activity Lights for information.

  • Page 81: General Printing Problems

    DDS 50/62 connection. Contact your DDS 50/62 system administrator. • Try printing a test page from the Functions>Print Pages menu. If you are able to print the test page, but DDS 50/62 still does not appear in the Chooser, contact your authorized service/support center. Troubleshooting 7-3...
  • Page 82 WebSpooler and Fiery Spooler. • Print to a queue instead of to the direct connection. When you print to a queue, the job is stored on the DDS 50/62 Printing seems to take too until it can be processed and printed; when you print to the direct long.
  • Page 83 If the LCD is completely blank, proceed to the following step. Functions>Print Pages menu pages do not print. • Shut down and restart the DDS 50/62, and when the DDS 50/62 reaches Idle, try printing a test page from the Functions>Print Pages menu.
  • Page 84 • Make sure that you did not override the setting for the Print settings for your job job in another place. output do not match the settings you gave. For information about print options, settings, and overrides, see Appendix C of the DDS 50/62 User’s Manual . 7-6 Troubleshooting...

  • Page 85: Problems With Print Quality

    For information about print options, settings, and overrides, see Appendix C of the DDS 50/62 User’s Manual . • Does your application require one of the DDS 50/62 printer description files? You get poor printing If you are printing from an application such as Adobe Separator results.

  • Page 86: Problems With Fiery Downloader

    • Make sure that you are using the latest version of Fiery Downloader. You cannot make a connection using Fiery When you update your DDS 50/62 to new system software, you Downloader. should delete any existing version of Fiery Downloader from your computer. Install the latest Fiery Downloader software from the User Software CD to insure full compatibility.

  • Page 87: Problems With Fiery Webtools

    Problems with Fiery Webtools If this happens: Try this: • Clear the cache (Netscape Communicator) or history General Problems (Microsoft Internet Explorer). Troubleshooting 7-9...
  • Page 88 7-10 Troubleshooting...

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