Worcester DANESMOOR UTILITY 12-14 User Instructions & Customer Care Manual page 7

Provided the system is still calling for heat, the burner will
then operate and commence another start cycle.
Persistent lockout indicates a fault and an engineer should be
called, so do not attempt to repeatedly restart the boiler.
FUEL
Your Worcester Danesmoor pressure-jet boiler is set to burn
28-second kerosene fuel. Some appliances can be converted to
burn 35-second gas oil. If this conversion has been made your
installer will inform you.
PLEASE NOTE: Danesmoor room-sealed and conventional
low-level discharge appliances MUST NOT be used with 35-sec-
ond gas oil.
FAULTS & BREAKDOWNS
Many calls made to our Contact Centre reporting boiler faults
or breakdowns prove to be false alarms, as there is often a simple
explanation for the apparent malfunction.
So, to help you save time and money – not to mention frus-
tration and inconvenience – a quick-reference fault finder is
included on page 8.
If, after checking through the points suggested, there is still a
fault you should call your our Contact Centre. Arrangements will
be made for an engineer to call as soon as possible.
CALL-OUT CHARGES
All of Worcesters' field service engineers are factory trained.
If you request a visit from an engineer and your boiler has
been installed within the last 24 months, no charge will be made
for parts and/or labour providing:
G
The appliance was commissioned correctly on installation and
a completed Guarantee Registration card returned to
Worcester.
G
An appliance fault is found and the appliance has been
installed within the past 24 months, provided that the first
annual service has been carried out on a boiler which is more
than 12 months old. Reasonable evidence of this must
be supplied on request.
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