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Smart Photo Sensor
In order to grasp the details of failure,
please fill out the following information, and send us the defective product with this report sheet enclosed.
(1) Customer information
Company Name
Telephone number
Postal code number
(2) Return address
The offered personal information is not used for any purposes other than after-sale service, such as repair of a product and an inquiry, and the
questionnaire of the improvement in customer satisfaction.
Moreover, except for the case where it commissions"The offered personal information is not used for any purposes other than after-sale service,
such as repair of a product and an inquiry, and the questionnaire of the improvement in customer satisfaction.
Moreover, except for the case where it commissions within lim its required for the above-mentioned purpose achievement, it does not indicate to a
third party without a visitor's consent.
We pay careful attention and manage a visitor's information."
(3) Before submitting your request to repair, please refer the following solutions to fix common problems.
*In any case of the follow ing item s, pleasae perform in an environm ent that perm its the m axim al am out of safety.
*When turning on/off pow er, follow the procedure as provided by the device and m ake sure that it is safe and does not interfere w ith operation.
1) LED (Orange) light on the side of the product does not turn on.
・ Make sure that power and I/O cable and a USB cable are connected to the product correctly and power is supplied.
*If both power and I/O cable and a USB cable are connected, power is supplied from an I/O cable for the power supply.
2) GPIO and RS-232 does not operate.
・ Make sure that there is power and I/O cable breakage, and it is connected to your device correctly.
・ Please turn off this product once, switch on a power supply again after passing for a while, and cofirm operation.
・ If you wrote on application to the product, re-write again and check operation.
3) A image is not output.
・ Make sure that a USB cable are connected to the product correctly and power is supplied.
・ Please turn off this product once, switch on a power supply again after passing for a while, and cofirm operation.
・ If you wrote on application to the product, re-write again and check operation.
(4) Failure situation
Model name
Condition of failure
As for the SPS application or the setting information that a customer saved, all data, the setting information and SPS application will be
deleted in order for us to install our own test application when confirming the phenomenon.
Also we doesn't do back-up of the data. Please understand and accept that we assumes no responsibility for the data in advance.
(5) From when
Unknown
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(
Others
:
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(6) Occurrence frequency
Unknown
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(
Others
:
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<For dealer use>
Reception date :
Copyright © 2012 TOSHIBA TELI CORPORATION, All Rights reserved.
Failure situation report sheet
Department
E-Mail address
Address
Please fill out this information, if the return addrrss is different from above address (1).
Serial No.
(Please specify symptoms of trouble.)
From the beginning
□
It certainly occurs.
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Receipt No. :
Ver.1.06
■ Entry date
Check →
□
Check →
□
Check →
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■ Accrual date
Your dealer
Purchase date
After a while
□
It sometimes occurs.
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JOB No:
24
Month:
Day:
Your Name
FAX number
Solid light
No light
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Correct
Incorrect
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Correct
Incorrect
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Month:
Day:
Month:
Year:
After environment was changed.
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It occurs, after time passes.
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Check :
D4213658C
http://www.toshiba-teli.co.jp/index.htm
Year:
Other
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Other
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Other
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Year:
)
)
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