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Table of Contents
Related Manuals for OfficeServ ITP-5021D
Summary of Contents for OfficeServ ITP-5021D
- Page 1 IP Phone User Guide ITP-5021D / ITP-5014D...
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Page 2: Safety Concerns
SAFETY CONCERNS For product safety and correct operation, the following information must be given to the operator/user and shall be read before the installation and operation. Conventions WARNING Provides information or instructions that you should follow in order to avoid personal injury or fatality. -
Page 3: Warning
WARNING The ITP-5021D/5014D IP phone shall be connected to the local AC power using the power adaptor provided with the IP phone. Use of an alternative adaptor may result in serious damage and voids the product warranty. The handset receiver on the digital phone may retain metallic objects. -
Page 4: Caution
Do not use flammable solvent or materials near the phone. Do not store them near the phone. It may cause a fire or electric shocks. If the phone makes excessive noise, emits an odour, or smoke, immediately unplug the phone and call your Authorised Samsung Reseller. - Page 5 Do not install the phone on an unstable surface or in direct sunlight. It may cause severe damage to the plastic case of the phone, and reduced the performance of your digital phone. Do not separate, repair or remodel the phone arbitrarily.
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Page 6: Table Of Contents
TABLE OF CONTENTS SAFETY CONCERNS Conventions ............................. 2 Symbols ............................2 Warning............................3 Caution ............................4 PREPARATION Main Features ..........................8 Front View of the Phone......................... 10 Connecting Lines to the Phone ...................... 10 THINGS YOU SHOULD KNOW Volume Adjustment ........................13 Entering Characters ........................ -
Page 8: Preparation
PREPARATION Main Features IP Network The ITP-5021D/5014D IP phone provides voice communication through the previously installed data network line, making installation of additional telephone lines unnecessary. Application menu This button allows you to access the IP phone’s menu functions. The... - Page 9 Hold You can use the Hold feature when you need something or another call arrives. Use this button to temporarily hold the current call until you are ready to resume the call. You can even pickup a held call at another station.
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Page 10: Front View Of The Phone
Front View of the Phone ITP-5021D / ITP-5014D DS-5021D DS-5014D (Programmable Buttons : 21) (Programmable Buttons : 14) Programmable Buttons Soft Buttons Scroll Button Status Indicator Speaker LCD screen Volume Button Redial Button Conference Button Navigation Buttons Dial Buttons Speaker Button... -
Page 11: Connecting Lines To The Phone
Connecting Lines to the Phone Plug the handset cord into the port marked with the symbol. Connect the LAN cable connected to your data network to the LAN connection port on the base of the IP phone. Connect the LAN cable connected to the PC’s network card to the PC connection port on the base of the IP phone. - Page 12 If you want to use the LAN Jack adaptor, the LAN cable can be connected as follows : LAN Jack Adaptor © SAMSUNG Electronics Co., Ltd...
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Page 13: Things You Should Know
THINGS YOU SHOULD KNOW Volume Adjustment The Volume [ ] button is used for adjusting the volume of the handset, speaker, and ringer. Adjusting Handset Volume During a call using the handset. Press the [Volume ] button to increase the handset volume. Press the [ Volume] button to decrease the handset volume. -
Page 14: Adjusting Speaker Volume
Adjusting Speaker Volume During a call using the [Speaker] button. Press the [Volume ] button to increase the speaker volume. Press the [ Volume] button to decrease the speaker volume. Adjusting Ring Volume To increase the ring volume, press the [Volume ] button while the phone is ringing. -
Page 15: Entering Characters
To enter letters of the alphabet the following special button is used. - ‘A’ Button : Switch to capital/small letters when entering characters. The ‘A’ button of the ITP-5021D/5014D IP phone is located on the first button of the bottom row of the programmable buttons below the LCD screen. - Page 16 Entering Characters Press the Volume [ ] button to move the cursor and insert or modify the desired letter. Press the Volume [ ] button and move the cursor one space to the right to use the same dial button letters as the previous letter used. Procedures for entering characters are described below.
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Page 17: Telephone Status Indicator
Telephone Status Indicator The status indicator turns on or off according to the telephone status. Telephone Status Indicator Functions Status of LCD Indicators Busy/Off-hook Steady red Extension Ring Flashing red Trunk Ring Flashing green Recalling Flashing yellow Message waiting Flashing red Calling Denied Fast flashing red within 1-second interval. -
Page 18: Button Led
Button LED The [Transfer] button, [Hold] button, and [Speaker] button have a LED that turns on or off according to the phone status. [Transfer] button [Hold] button [Speaker] button For incoming external calls or intercom calls ringing at your IP Phone the trunk button LED or Call button LED will flash green. -
Page 19: Using The Features
USING THE FEATURES Making a Call This function is used when you want to make a call to other stations or to make an external call. Calling an Extension Number This function is used when you want to make a call to other stations. Pick up the handset and check for dial tone. -
Page 20: Calling An Outside Number
Calling an Outside number This function is used when you want to make an external call. Pick up the handset. Press the trunk or trunk group button or dial the trunk group access code(e.g., 0). Dial the telephone number you want to call. Finish your call by replacing the handset or pressing the [End] button. -
Page 21: Using A Speakerphone
Finish the call, by pressing the [Speaker] button. NOTE - If the LCR(Least Cost Routing) feature is enabled on the OfficeServ system, press the [LCR] button or dial the LCR access code. New Call This function allows you to disconnect the existing call and make a new call on the same line. - Page 22 Redial This function allows you to redial the last external number dialled. To redial the last telephone number you dialled, press the Send [ ] button for approximately 2 seconds or press [1] [9]. Pressing the Redial [ ] button will give you the option to review up to 10 of your previously dialled external numbers.
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Page 23: Save Number With Redial
Save Number with Redial To save the number you just dialled for later use, press the [SAVE] button before hanging up. This saved number can be redialled at any time by pressing the [SNR] button or dialling [1] [7]. ► The same external trunk line will be selected for you. -
Page 24: Answering A Call
Answering a Call This function is used when you want to answer an intercom call or outside call. Using a Handset This function is used when you answer a call with a handset. When the IP Phone rings, pick up the handset or press the [Speaker] button or [Send] button. -
Page 25: Call Pickup
Call Pickup This function is used when you pickup a call that is ringing at another station. If a call rings on another station and you know the station number, you can answer the call on your IP phone. A call is ringing on another station. Pick up the handset and listen for the dial tone. -
Page 26: Features Used During A Call
Features Used During a Call This function is used when you use conveniently during a call. Hold an Intercom Call You can put the other party on hold if another intercom call arrives or you wish to use both hands for another task and resume the call later. -
Page 27: Hold An Outside Call
Hold an Outside Call You can put the other party on hold if another call arrives or you wish to use both hands for another task and resume the call later. While you are engaged in a conversation, press the [Hold] button. Then the call on hold will flash green on your phone and the call will flash red on other stations. -
Page 28: Transferring A Call
Transferring a Call While on an outside call you can transfer the call to another internal or outside party. You can transfer your call to another extension or return to the outside party. While on a call, press the [Transfer] button. Your call is automatically put on transfer hold. -
Page 29: Conference Calls
Conference Calls You can make a conference call of up to 5 parties including yourself. The OfficeServ system also allows each station to pre assign up to 5 conference groups so you can set up a conference call by pressing a single [Group Conference] programmable button. Refer to your System Administrator to confirm that this option is available to you. -
Page 30: Application Menus
APPLICATION MENUS Navigation Buttons The ITP-5021D and ITP-5014D IP Phones are equipped with navigation buttons for Convenient use of the IP Phone functions. This chapter introduces the functions available using the navigation buttons and procedures for using the various applications. -
Page 31: Send Button
Send Button If you press the [Send] button while the [OUT CALL LOG], [IN CALL LOG], [SPD NO. SEARCH], or [DIRECTORY DIAL] function is selected, the corresponding number will be dialled. - If you press the [Send] button in idle mode, you enter the [OUT CALL LOG] menu. - If you press the [Send] button in dial mode, you enter the [OUT CALL LOG] menu regardless of the numbers previously dialled. -
Page 32: Direction Button
Direction button These buttons are used when editing menu entries, or when moving between menu items. ∧ ] button is used Used for moving to the previous menu. > ] button is used In cases where the phone number is long, this button is used for displaying the rear part of the number which is not displayed on the LCD screen. -
Page 33: Entering Application Menus
Entering Application Menus When the IP phone is in the standby mode, press the Menu [ ]button. The main application menu will appear on the LCD screen. How to Select Menu To select a menu items, you can use the navigation direction buttons, [ Volume ] button or the dial buttons. - Page 34 Application Menus 1. OUT CALL LOG 2. INCALL LOG 3. SPD NO. SEARCH ► 1. PERSON SPD NO. 2. SYSTEM SPD NO. 4. DIRECTORY DIAL ► 1. PERSON SPD NO. 2. SYSTEM SPD NO. 3. STATION NO. 5. FORWARD ASSIGN ►...
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Page 35: Annex
- Check to confirm that the connected power adaptor is the one supplied with the ITP-5021D/5014D Phone. - Disconnect the power adaptor from the phone, and connect it again after about 10 seconds.(Refer to ‘Connecting Lines to the Phone’ section of ‘Preparation’... - Page 36 Nothing appears on the LCD screen while the ITP-5021D/5014D phone is being used. Check that the data network cable is correctly connected to the LAN socket on the ITP-5021D/5014D Phone. (Refer to ‘Connecting Lines to the Phone’ section of ‘Preparation’ in this guide.) The ITP-5021D/5014D Phone does not ring and volume is too low.
- Page 37 Caller IDs are not displayed on the LCD screen. - Confirm with your System Administrator that the caller ID service is available from your telephone company. - If the caller blocks the sending of their caller ID, the caller ID will not be displayed. - If the caller makes a call from an area where the caller ID cannot be provided (e.g., international calls), the caller ID will not be displayed.
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Page 38: Product Specifications
Product Specifications The specifications and features of the ITP-5021D/5014D IP phone are as follows. Specification Items Model ITP-5021D ITP-5014D Weight(kg) Size(mm) 266(width)×206(length)×119(height) Operating Temperature(°C) 0 to 45 Operating Humidity(%) 10 to 90 non condensing Ethernet 10 Base-T/100 Base-Tx 2 Ports(LAN & PC)