HP SL2500 Specification page 16

QuickSpecs
Service and Support
Standard Care
Basic Care
Standard Care Package: Package that maintains high level of server availability
HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional manner
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN
HP Installation and Startup for Insight Control Software
Provides for the deployment and basic configuration of HP Insight Control on HP ProLiant ML and DL series
servers or HP BladeSystem servers
3-Year HP Next Day Proactive Care w/DMR Service
HP Proactive Care Services are geared toward today's IT environments, combining a carefully designed mix
of proactive advice, automated alerts, proactive reports, and rapid expert support.
Offered as HP Care Pack Services or as a support contract, HP Proactive Care provides:
Proactive advice and reporting, which includes platform reviews, analyses, and scans
A superior call experience with rapid connection to advanced technical expertise and end-to-
end call ownership support manager
http://www8.hp.com/us/en/business-services/it-services.html?compURI=1380514#.Ue2AlY1azTo
Additional Services: Software OS (Microsoft, Linux (SUSE/Red Hat) & VMware Installation & Start Up, and
Software Support; Install and Startup Services for Insight Control; Microsoft or Linux or VMware education
courses; +30 Proactive Select Credits, Factory Express
Basic Care Package: delivers minimum recommended support service level
HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional manner
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN
HP Installation and Startup for Insight Control Software
Provides for the deployment and basic configuration of HP Insight Control on HP ProLiant ML and DL series
servers or HP BladeSystem servers
3-Year HP NBD collaborative Service
Reliable and consistent support to keep your business up and running HP Foundation Care Services offer a
blend of core and technology-specific support, giving you choice and simplicity. Most commonly
purchased as Care Pack Services with your hardware, the HP Foundation Care offers are:
HP Collaborative Support: a single point of contact for reactive HP hardware and software support.
It includes problem resolution across the stack. HP takes the first call and resolves the issue or
reaches out to your software support provider if needed
http://www8.hp.com/us/en/business-services/it-services.html?
compURI=1198271#.Ue2BW41azTo
Additional Services: Software OS (Microsoft, Linux (SUSE/Red Hat) & VMware Installation & Start Up and
Software Support); +10 Proactive Select Credits, Factory Express
DA - 14656 North America — Version 6 — December 9, 2013
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA0-9972ENW.pdf
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA0-9972ENW.pdf
HP SL2500 Scalable System
Page 16