HP ProLiant ML350e Specification page 41

QuickSpecs
Additional Options
HP Care Pack Services Proactive Care
NOTE: Collaborative Support plus Proactive services delivered by the onshore, local
language Advanced Solution Center (ASC), end-to-end case ownership from a Technical
Solution Specialists and Technical Account Manager who remotely delivers
firmware/software revision management, proactive scans and incident trend reports.
Recommended for customers running a virtualized infrastructure and/or customers
who desire an enhanced call support experience.
HP 3 year 4 hour 24x7 ProLiant ML350e Proactive Care Service
HP 3 year 4 hour 24x7 with Defective Media Retention ProLiant ML350e Proactive Care
Service
HP 3 year Next business day ProLiant ML350e Proactive Care Service
HP 3 year Next business day with Defective Media Retention ProLiant ML350e Proactive
Care Service
Collaborative Support
NOTE: Hardware break/fix plus 24x7 software diagnosis support with collaborative call
management for a broad spectrum of 3rd Party software products including O/S and
hypervisors. Recommended for customers procuring 3rd party SW O/S and hypervisors
from the software vendors directly and deploying them on HP ProLiant servers.
HP 3 year Next business day ProLiant ML350e Collaborative Support
HP 3 year Next business day with Defective Media Retention ProLiant ML350e
Collaborative Support
Proactive Care Personalized Support Option
NOTE: To add an onsite Account Support Manager (ASM) to Proactive Care. ASM is an
assigned resource who delivers support planning and brings technical expertise and
best practices advices for the customer's environment.
HP 3 year ISS ProactiveCare Personalized Support
Installation Services
NOTE: Reduce the time required to get your system up and running and help minimize
disruptions to your business.
HP Install ProLiant ML350e Service
HP Startup ProLiant ML350e Service
NOTE: For more information, customer/resellers can contact:
http://www.hp.com/services/carepack
DA - 14340 North America — Version 24 — December 13, 2013
HP ProLiant ML350e Generation 8 (Gen8)
U6C93E
U6C94E
U6C85E
U6C86E
U6C83E
U6C84E
U6W98E
U6D41E
U6D43E
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