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CRESTRON-APP-SSTV
Problem Solving
Operations & Installation Guide – DOC. 7594A Control App for Samsung SMART TV: CRESTRON-APP-SSTV • 11
Troubleshooting
If an error occurs, the app displays a message. The following table provides
corrective action for possible trouble situations. If further assistance is required,
please contact a Crestron customer service representative.
CRESTRON-APP-SSTV Troubleshooting
MESSAGE
Device Offline.
The app attempted to
send a signal to the
control system, but the
app is not online with
the control system.
Control System
The app attempted to
Connection
connect to the control
Failed. Check
system but timed out.
Settings.
[0] Load Project
The app was unable to
Failed
connect to a server at
the specified IP address.
Unable to
communicate with
server at: {Web
server ip address}
[404] XML File not
The app was able to
found on control
connect to the server,
system.
but the project XML file
was not located on the
server.
[500] Internal
The server reported an
Server Error.
internal server error to
the app.
Error parsing xml
The app was able to
file
download the project
{filename}
XML file from the server
contains incorrect
but was unable to parse
XML
the XML file.
Time out error.
A timeout occurred while
Check network
trying to connect to the
connection on TV
Web server.
and Control
System.
XML file request
An operation aborted
was aborted.
the XML file request.
Load Project
An error occurred while
Failed:
requesting the project
Status:
XML which was not one
[StatusCode}
of the above categories.
ResponseText
Control App for Samsung SMART TV
CAUSE(S)
CORRECTIVE ACTION
Verify that the control
system's IP table is set up
correctly and that the correct
IP address/hostname and
CIP Port are set in the app.
Verify that the control
system's IP table is set up
correctly and that the correct
IP address/hostname and
CIP port are set in the app.
Verify that the Web server's
address is set correctly in the
app and that the server is
accessible.
Verify that the project XML
file is copied to the Web
server's root directory and
that the filename is spelled
correctly in the app's settings.
Be sure to include the file
extension in the filename, i.e.:
MyProject.xml.63
Verify that the Web server is
operating properly and is
accessible via a browser.
Verify that the XML contained
in the project xml file is valid.
Use an online XML validator if
unsure.
Verify all network settings and
physical connections.
Verify all network settings and
physical connections.
Look at the StatusCode and
ResponseText for an
indication of what the issue is.
The StatusCode is a standard
HTTP status code.
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