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To run modem diagnostics:
1
Close all open programs.
2
Click
Start
If your Control Panel is in Category View, click
.
Hardware
3
Click/Double-click the
tab.
Modems
4
Click your modem, then click
box opens.
5
Click the
about the modem appears, the modem passed diagnostics. If no
modem information is available, a white screen appears with no
data, or if you get an error such as port already open or the modem
has failed to respond, the modem did not pass diagnostics.
Help and
Support
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins handshaking.
Handshaking is a digital "getting acquainted" conversation between the two
modems that establishes connection speeds and communication protocols. You
may hear unusual handshaking sounds when the modems first connect. If the
handshaking sounds are too loud, you can turn down the modem volume.
To turn down the modem volume:
1
Click
Start
If your Control Panel is in Category View, click
.
Hardware
2
Click/Double-click the
tab.
Modems
3
Click the modem you want to adjust, then click
, then click
Control Panel
Phone and Modem Options
tab, then click
Diagnostic
For more information about modem troubleshooting in
Windows XP, click Start, then click Help and Support.
Type the keyword modem troubleshooting in the
Search box
, then click
Control Panel
Phone and Modem Options
www.gateway.com
. The Control Panel window opens.
Printers and Other
icon, then click the
. The Modem Properties dialog
Properties
. If information
Query Modem
, then click the arrow.
. The Control Panel window opens.
Printers and Other
icon, then click the
Troubleshooting
.
Properties
259
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Table of Contents
Troubleshooting
