Jeep 2014 All vehicles Warranty Information Booklet
  1. Manuals
  2. Brands
  3. Jeep Manuals
  4. Automobile
  5. 2014 All vehicles
  6. Warranty information booklet
Jeep 2014 All vehicles Warranty Information Booklet

Jeep 2014 All vehicles Warranty Information Booklet

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual

All Vehicles

2 0 1 4
W A R R A N T Y I N F O R M AT I O N

Advertisement

Table of Contents
loading

Related Manuals for Jeep 2014 All vehicles

Summary of Contents for Jeep 2014 All vehicles

  • Page 1: All Vehicles

    All Vehicles 2 0 1 4 W A R R A N T Y I N F O R M AT I O N...
  • Page 2 IMPORTANT This booklet contains Chrysler Group LLC limited warranties. It should be kept in your vehicle and presented to your Dealer if any warranty service is needed. The warranty text begins on page 4 of this booklet.

  • Page 3: Chrysler Group Llc

    WARRANTY COVERAGE AT A GLANCE WARRANTY COVERAGE AT A GLANCE DESCRIPTION 1 Yr/ 2 Yr/ 3 Yr/ 3 Yr/ 3 Yr/ 5 Yr/ 5 Yr/ 7 Yr/ 8 Yr/ 12, 000 24,000 36,000 50,000 Unlimited 50,000 100,000 70,000 80,000 Basic Limited Warranty Coverage Special Extended Warranty Coverage Anti-Corrosion Perforation Limited Warranty: All Panels...

  • Page 4: Table Of Contents

    TABLE OF CONTENTS 1. Your Legal Rights Under These Limited 3.5 Certain Kinds of Corrosion Not Covered ..16 Warranties ......4 3.6 Other Exclusions .
  • Page 5 TABLE OF CONTENTS 6. How to Get Warranty Service 8. Optional Service Contract ....25 ....36 6.1 Where to Take Your Vehicle .

  • Page 6: Your Legal Rights Under These Limited Warranties

    YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES 1. Your Legal Rights Under Some states do not allow limitations on how long an implied warranty lasts, so the above limitations These Limited Warranties may not apply to you. The warranties contained in this booklet are the only 1.1 Incidental and Consequential express warranties that Chrysler Group LLC ( Chrysler ) Damages Not Covered...

  • Page 7: What's Covered Under Chrysler Group Llc's Warranties

    WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES 2. What’s Covered Under repairs. These warranty repairs or adjustments — includ- ing all parts and labor connected with them — will be Chrysler Group LLC’s made by your dealer at no charge, using new or remanu- Warranties factured parts.
  • Page 8 The Roadside Assistance covers the cost of towing your company vehicle. vehicle to the nearest Chrysler, Dodge, Jeep, or Ram dealer if your vehicle becomes disabled as a result of a mechanical breakdown. If you choose to go to another dealership, you will be responsible for the cost if the extra distance exceeds 10 miles.
  • Page 9 WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES F. When It Ends G. Registration and Operation Requirements The Basic Limited Warranty lasts for 36 months from the The Basic Limited Warranty covers your vehicle only if: date it begins or for 36,000 miles on the odometer, •...

  • Page 10: Corrosion Warranty

    WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES 2.2 Corrosion Warranty H. If Your Vehicle Leaves the United States (We Include U.S. Possessions and Territories as A. Who Is Covered? Part of the United States for Warranty You are covered if you are a purchaser for use of the Purposes): vehicle.

  • Page 11: Restraint System Limited Warranty (Vehicles Sold And Registered In The State Of Kansas Only)

    WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES This warranty has two time-and-mileage limits: 2.3 Restraint System Limited Warranty • For sheet metal panels, the limit is 36 months, with no (Vehicles sold and registered in the mileage limit. State of Kansas only) For vehicles sold and registered in the State of Kansas, •...

  • Page 12: Powertrain Limited Warranty

    Chrysler, You are covered by the Powertrain Limited Warranty if Dodge, Jeep or Ram dealer if your vehicle cannot be you are a purchaser for use of the vehicle. driven because a covered part has failed.
  • Page 13 WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES E. Parts Covered Diesel Engine: The Powertrain Limited Warranty covers these parts and cylinder block and all internal parts; cylinder head components of your vehicle’s powertrain supplied by assemblies; core plugs; fuel injection pump and injectors; Chrysler Group LLC: intake and exhaust manifolds;...
  • Page 14 WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES Front Wheel Drive: Rear Wheel Drive: transaxle case and all internal parts; axle shaft assem- rear axle housing and all internal parts; axle shafts; axle blies; constant velocity joints and boots; differential shaft bearings; drive shaft assemblies; drive shaft center cover;...
  • Page 15 WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES F. Other Provisions of This Powertrain Limited Warranty All other terms of the New Vehicle Limited Warranty including the Section 1 (Your Rights Under These Limited Warranties) and Section 3 (What’s Not Covered) apply to this Powertrain Limited Warranty.

  • Page 16: What's Not Covered

    Examples of some of these changes are: • installing non-Chrysler Group LLC ( Chrysler ) parts, MOPAR accessories installed by an authorized Chrysler, Dodge, Jeep or Ram dealer; components, or equipment (such as a non-Chrysler • applying rustproofing or other protection products;...

  • Page 17: Environmental Factors Not Covered

    WHAT’S NOT COVERED B. Modifications That WILL Void Your 3.2 Environmental Factors Not Covered Warranties Your warranties don’t cover damage caused by environ- These actions will void your warranties: mental factors such as airborne fallout, bird droppings, • disconnecting, tampering with, or altering the odom- insect damage, chemicals, tree sap, salt, ocean spray, acid rain, and road hazards.

  • Page 18: Maintenance Costs Not Covered

    WHAT’S NOT COVERED • cleaning and polishing; and 3.3 Maintenance Costs Not Covered Your warranties don’t cover the costs of repairing • replacing worn wiper blades, worn brake pads and damage caused by poor or improper maintenance. Nor linings, or clutch linings. do they cover damage caused by the use of contaminated fuels, or by the use of fuels, oils, lubricants, cleaners or 3.4 Racing Not Covered...

  • Page 19: Other Exclusions

    WHAT’S NOT COVERED • corrosion caused by the extensive or abnormal trans- • tampering with the emission systems, or with a part port of caustic materials like chemicals, acids, and that could affect the emission systems; fertilizers; and • use of used parts, even if they were originally sup- •...

  • Page 20: Total Loss, Salvage, Junk, Or Scrap Vehicles Not Covered

    WHAT’S NOT COVERED 3.7 Total Loss, Salvage, Junk, or Scrap 3.8 Restricted Warranty Vehicles Not Covered Your warranties can also be restricted by Chrysler. Chrysler may restrict the warranty on your vehicle if the A vehicle has no warranty coverage of any kind if: vehicle is not properly maintained, or if the vehicle is •...

  • Page 21: Other Terms Of Your Warranties

    OTHER TERMS OF YOUR WARRANTIES 4. Other Terms of Your Examples of the kinds of parts that might be serviced in this way are: Warranties • engine assemblies; • transmission assemblies; 4.1 Exchanged Parts May Be Used in Warranty Repairs •...

  • Page 22: Pre-Delivery Service

    OTHER TERMS OF YOUR WARRANTIES 4.2 Pre-Delivery Service 4.3 Production Changes A defect in or damage to the mechanical, electrical, Changes may be made in vehicles sold by Chrysler and sheet-metal, paint, trim, and other components of your its dealers at any time without incurring any obligation to vehicle may have occurred at the factory or while it was make the same or similar changes on vehicles previously being shipped to the dealer.

  • Page 23: Emission Warranties Required By Law

    EMISSION WARRANTIES REQUIRED BY LAW • evaporative-emission canister and controls 5. Emission Warranties Required • exhaust manifold By Law • exhaust gas recirculation valve and control system 5.1 Federal Emission Warranty • exhaust pipes (between exhaust manifold and cata- lyst) A.
  • Page 24 EMISSION WARRANTIES REQUIRED BY LAW • spark plugs • exhaust gas recirculation valve & control system • throttle body • exhaust manifold • transmission-control module • fuel cap & tank assembly, pump, & fuel lines • vacuum hoses, clamps, and fittings, as well as tubing •...
  • Page 25 EMISSION WARRANTIES REQUIRED BY LAW • throttle body B. Gas - Parts Covered for 8 years or 80,000 miles • transmission control module If your vehicle has one of the following parts, this • turbocharger Federal Emission Warranty covers that part for a period of 8 years or 80,000 miles, whichever occurs first, •...

  • Page 26: Emission Performance Warranty

    EMISSION WARRANTIES REQUIRED BY LAW • your vehicle has failed a federally approved state or 5.2 Emission Performance Warranty local emissions test; This warranty supplements the federal warranty under 5.1. It lasts for 2 years or 24,000 miles on the odometer, •...

  • Page 27: How To Get Warranty Service

    6.1 Where to Take Your Vehicle your Chrysler warranty still applies. Service may be A. In the United States (We Include U.S. requested at any authorized Chrysler, Dodge, Jeep or Possessions and Territories as Part of the Ram dealership. United States for Warranty Purposes): C.
  • Page 28 HOW TO GET WARRANTY SERVICE • If the authorized dealership charges you for repairs D. If You Move: which you feel should be covered under your war- If you move to another country, be sure to contact the ranty, please get a detailed receipt for the work done. Chrysler Customer Assistance Center (section 7.2) and Make sure that this receipt lists all warranty repairs the customs department of the destination country before...

  • Page 29: How To Get Roadside Assistance Service - U.s. Or Canada Only

    HOW TO GET WARRANTY SERVICE 6.2 How To Get Roadside Assistance B. What To Do: If your vehicle requires jump start assistance, out of Service - U.S. or Canada Only * gas/fuel delivery, tire service, lockout service or towing A. Who Is Covered: as a result of a mechanical breakdown, dial toll-free You are covered by the Roadside Assistance services if 1-800-521-2779.
  • Page 30 (maximum 2 gallons) to closest authorized Chrysler, Dodge, Jeep or Ram dealer. get you to a nearby station. If you choose to go to another dealership, you will be...

  • Page 31: Emergency Warranty Repairs

    5.2: service in the area where they were provided. Chrysler • Take it to an authorized Chrysler, Dodge, Jeep or Ram Group LLC’s determination relating to reimbursement are final. Correspondence should be mailed to: dealer as soon as possible.
  • Page 32 HOW TO GET WARRANTY SERVICE • If possible, bring all service receipts, maintenance If you want more information about getting service logs, and records proving that your vehicle has been under the Federal Emission Warranty or the Performance properly maintained, since you may be required to Warranty, or if you want to report what you think is a show them.

  • Page 33: How To Deal With Warranty Problems

    HOW TO DEAL WITH WARRANTY PROBLEMS 7. How to Deal with Warranty Step 2: If your dealership still can’t resolve the problem, contact Problems the Chrysler Customer Assistance Center. You’ll find the address in section 7.2. 7.1 Steps to Take B.
  • Page 34 HOW TO DEAL WITH WARRANTY PROBLEMS C. If Your Problem Still Isn’t Resolved For National Center for Dispute Settlement Customers Residing in Arkansas, Idaho, P.O. Box 727 Kentucky, Minnesota and Montana ONLY: Mt. Clemens, MI 48046 (NOTE: This Process is not available for residents of The CAP reviews only vehicle disputes involving other states.) Chrysler Group LLC ( Chrysler ) Limited Warranty or a...
  • Page 35 HOW TO DEAL WITH WARRANTY PROBLEMS • If you requested an oral hearing, a decision-maker Upon receipt of your request: will contact you to arrange a convenient time and • The National Center for Dispute Settlement (NCDS) place for a hearing. Usually, this will be at a dealer- will acknowledge receipt of your request, by mail, ship near you.

  • Page 36: Helpful Addresses And Telephone Numbers

    In all other states, we (click on the Contact Us button) ask that you give us written notice of any service difficulty.
  • Page 37 Phone: (787) 782-5757 Phone: (800) 465-2001 Fax: (787) 782-3345 • In Mexico, contact the Customer Relations Of- fice for Chrysler, Dodge, Jeep and Ram vehicles 1240 Prolongacion Paseo de la Reforma Av. Santa Fe, C.P. 05109 Deleg. Cuajimalpa, Mexico Phone (in Mexico): (015) 5081-7568...

  • Page 38: Optional Service Contract

    OPTIONAL SERVICE CONTRACT 8. Optional Service Contract Chrysler Group LLC’s or Chrysler Service Contract Company LLC’s optional service contracts offer valu- able protection against repair costs when these warran- ties don’t apply. They compliment but don’t replace the warranty coverages outlined in this booklet. Several plans are available, covering various time-and-mileage periods and various sets of components.

  • Page 39: Maintenance

    MAINTENANCE 9. Maintenance For your convenience, Chrysler has prepared a Main- tenance Log which is included in your Owner’s Manual. You should use this Maintenance Log to keep track of 9.1 General Information scheduled maintenance, either by routinely having the It’s your responsibility to properly maintain and operate repairs entered in your Maintenance Log, or by keeping your new vehicle.

  • Page 40: Where To Go For Maintenance

    MAINTENANCE 9.2 Where To Go For Maintenance Authorized Chrysler, Dodge, Jeep or Ram dealers will help ensure that all your service needs are met and that Chrysler recommends that you return to the dealer from you’re completely satisfied. Chrysler strongly recom-...
  • Page 41 NOTES...
  • Page 42 NOTES...
  • Page 43 Second Owner’s Name Original Owner’s Name Street Address Street Address City and State Zip Code City and State Zip Code Date of Second Purchase Mileage at Purchase Vehicle Identifi cation Number Third Owner’s Name Street Address Warranty Start Date (In-Service Date) Mileage at Delivery Zip Code City and State...
  • Page 44 Chrysler Group LLC 14GENJ-026-AC Third Edition Printed in U.S.A.

Table of Contents