Support Information - Cisco WAP121 Administration Manual

Administration

Support Information

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Support Information
Cisco Small Business WAP121 and WAP321 Wireless-N Access Point with PoE
Select Use TFTP to download the capture file.
Enter the TFTP Server Filename to download if different from the default. By
default, the captured packets are stored in the folder file /tmp/apcapture.pcap on
the WAP device.
Specify a TFTP Server IPv4 Address in the field provided.
Click Download.
To download a packet capture file using HTTP:
Clear Use TFTP to download the captured file.
Click Download. A confirmation window appears.
Click OK. A dialog box displays that enables you to choose a network location to
save the file.
The Support Information page enables you to download a text file that contains
detailed configuration information about the AP. The file includes software and
hardware version information, MAC and IP addresses, the administrative and
operational status of features, user-configured settings, traffic statistics, and more.
You can provide the text file to technical support personnel to assist them in
troubleshooting problems.
To show the Support Information page, select Administration > Support
Information in the navigation pane.
Click Download to generate the file based on current system settings. After a
short pause, a window appears to enable you to save the file to your computer.
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