Technical Support - VTech InnoTab 3 Baby User Manual

The Baby Signs ® videos
are missing.
Clock time is not
accurate or InnoTab
Baby requests to set
up time when turn on
InnoTab 3 Baby.
®
When using the
Rechargeable Power
Pack (sold separately),
the console suddenly
turns off without
giving a "Low Battery"
warning.
For more information and troubleshooting tips, visit
www.vtechkids.com/tutorials/innotab3
I
f your InnoTab 3 Baby does not respond to an inserted cartridge, please carefully
®
try the following:
• Remove all batteries and unplug all wiring.
• Use a cotton swab dipped in rubbing alcohol or an alcohol-based window cleaner
to gently clean the contact area of the cartridge slot.
• If necessary, dry all the clean contact areas with a soft, lint-free cloth.
• Please make sure that all parts are completely dry before restoring power.
Static electricity may cause the InnoTab
game play score stored in the tablet memory may be lost. In cases where InnoTab
Baby is malfunctioning due to static electricity, reset the tablet by removing and
reinstalling the batteries, or by unplugging and replugging the AC adaptor. Or, if the
static electricity malfunction occurred during the downloading process, disconnect
the USB cable, delete the corrupted file, and reset the tablet as described above.
Then reconnect the USB cable and restart the download process.

Technical Support

• If you have a problem that cannot be solved by using this manual, we encourage you
to visit us online or contact our Consumer Services Department with any problems
and/or suggestions that you might have. A support representative will be happy to
assist you. Before requesting support, please be ready to provide or include the
information below:
25
The program was reset,
and the videos were
deleted.
Backup battery power
3
low or backup battery is
®
not installed correctly.
There is uneven charge
storage among the cells
in the battery packs.
Connect your tablet to Learning
™
Lodge
Replace backup battery and
make sure the backup battery
is installed correctly (for backup
battery replacement instructions,
please see Backup Battery
Replacement section on page 22).
Charge the rechargeable battery
packs for 24 hours (keep charging
even after the battery charging
indicator light stops flashing).
3 Baby to malfunction. In some cases, the
®
to reinstall the videos.
3
®