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Troubleshooting
1.1 Device can not connect to Wi-Fi
• Ensure the wireless network is working by
testing it using another wireless device.
• Ensure the device and the wireless router is
within the range of the wireless network to be
connected too. Walls or other obstructions will
reduce the possible distances between wireless
devices.
• Ensure the security password being used is
correct.
1.2 Device doesn't turn on
• You can not turn on the device when the battery
charge is below the critical level, please charge
the battery.
• Press the RESET button on the top of the device
and check if it is restarting is normally or not.
• Check if the charger is connected correctly.
1.3 Heat Issues
• When running multiple applications, using the
screen on its brightest setting, or when being
charged, this device can get quite hot. This is
normal and should not cause any inconvenience
when in use.
1.4 System has anomalies and doesn't work
correctly
• Installing some third-party applications may
cause the system not to operate correctly. Press
the RESET button and perform a system reset to
resolve this issue.
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1.5 Cannot set E-mail Account or registration
application
• Ensure that the MID is connected to a Wi-Fi
network and can connect to the Internet.
• Ensure you E-mail settings have been entered
correctly for the account being accessed.
• Make sure your system time and local time are
correct.
1.6 Can not record
• Press the RESET button on the top of the device,
then check if the record function works correctly.
1.7 The stand-by time of the device is too short
• The duration of the lithium battery varies with
environmental temperature changes and the
service conditions. If the environment temperature
is too low or too high, the duration of the battery will
be affected. It is recommended to use this device at
normal temperature.
• Battery life is dependent on usage. High volume,
WIFI, and the frequent use may cause the battery
to be drained at a higher rate.
1.8 No sound via earphone
• Please check if the volume setting is 0.
• Please check if audio file is broken, and try to play
another audio file to confirm. If the audio file is
broken, it may cause severe noise or static.
1.9 The color distortion of video or picture display
• Press the RESET button on the top of the device
to resolve this issue.
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