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❖
If another device is on the same network, verify that it
has network access, and can connect to the Internet. If,
for example, the other device cannot browse to a public
Web site, the ISP's (Internet Service Provider) service
may be disrupted.
❖
Verify that the Service Set Identifier (SSID), or network
name, is correct - i.e., that it matches the SSID assigned
to the access point you are attempting to connect
through. SSIDs are case-sensitive.
❖
Check the Windows
verify that the Wi-Fi
Windows
loaded. To access the Device Manager, from the Start
screen begin typing
Desktop screen, move your pointer to the upper-right
corner of the screen or swipe in from the right edge.
When the Windows
Search
touch
System
be very helpful if you should confer with a support
technician at a later time.
NOTE
To enable or disable wireless communication, use the
F12 key.
Keys" on page
❖
Use IPCONFIG to verify that the device has a useful IP
address - one other than the private address of
169.254.xxx.xxx assigned by Windows
1
From the Start screen, type
2
Click
3
Enter
The IP address for each active network adapter will be
displayed.
❖
Connect your device directly to your router or broadband
modem, by plugging a standard CAT5 Ethernet patch
cable (sold separately) into your device's RJ45 Ethernet
port. If your connection problem disappears, the
problem lies in the Wi-Fi
If Something Goes Wrong
Wireless networking problems
®
®
®
operating system, and that the driver is
Computer
®
(
) charm, and then type
Control Panel
. Carefully note any error messages - these will
For more information see
129.
Command Prompt
IPCONFIG/ALL
Control Panel's Device Manager to
adapter is recognized by the
. If you are in the
charms appear click or touch the
Computer
,
System and Security
"TOSHIBA Function
Cmd
.
, and then press
®
part of your network.
121
. Click or
, and then
®
.
.
.
ENTER
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