Troubleshooting - Whirlpool WTW5800BC Use And Care Manual

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -
If you experience
Vibration or Off-Balance
Check the following for
proper installation or see
"Using Your Washer"
section.
Noises - For normal operating sounds, go to www.whirlpool.com/product_help
Clicking or metallic
noises
Gurgling or humming
Humming
Water Leaks
Check the following for
proper installation:
Washer not performing as expected
Not enough water
in washer
Washer won't run or fill,
washer stops working,
or wash light remains
on (indicating that the
washer was unable
to fill appropriately)
14
In Canada, www.whirlpool.ca, for assistance and to possibly avoid a service call.
Possible Causes
Feet may not be in contact
with the floor and locked.
Washer may not be level.
Load could be unbalanced.
Objects caught in washer
drain system.
Washer may be
draining water.
Load sensing may be
occurring.
Washer not level.
Fill hoses not attached tightly.
Fill hose washers.
Drain hose connection.
Check household plumbing
for leaks or clogged sink
or drain.
Washer not loaded properly.
Load not completely covered
in water.
Check for proper water supply. Both hoses must be attached and have water flowing to inlet valve.
Front and rear feet must be in firm contact with floor, and washer must
be level to operate properly. Jam nuts must be tight against the bottom
of the cabinet.
Check floor for flexing or sagging. If flooring is uneven, a 3/4" (19 mm)
piece of plywood under your washer will reduce sound.
See "Level the Washer" in Installation Instructions.
Load garments in loose heaps evenly around the washplate. Adding wet
items to washer or adding more water to basket could unbalance washer.
Wash smaller loads to reduce imbalance.
Use Bulky Items cycle for oversized, non-absorbent items such
as comforters or poly-filled jackets.
See "Cycle Guide."
Empty pockets before washing. Loose items such as coins could fall
between basket and tub or may block pump. It may be necessary to call
for service to remove items.
It is normal to hear metal items on clothing such as metal snaps, buckles,
or zippers touch against the stainless steel basket.
It is normal to hear the pump making a continuous humming sound with
periodic gurgling or surging as final amounts of water are removed during
the spin/drain cycles.
You may hear the hum of the sensing spins after you have started the
washer. This is normal.
Water may splash off basket if washer is not level.
Tighten fill-hose connection.
Make sure all four fill hose flat washers are properly seated.
Pull drain hose from washer cabinet and properly secure it to drainpipe
or laundry tub.
Water can backup out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water pipes,
and faucets.)
Unbalanced loading can cause basket to be out of alignment and cause
water to splash off tub. See "Using Your Washer" for loading instructions.
This is normal operation for an HE low-water washer. The load will not
be completely underwater. The washer senses load sizes and adds
correct amount of water for optimal cleaning. See "What's New under
the Lid."
IMPORTANT: Do not add more water to washer. Adding water lifts the
garments off the washplate, resulting in less effective cleaning.
Both Hot and Cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow.
Solution