Troubleshooting; High Availability; No Subscription; Invalid Subscription - Aruba Networks PowerConnect W Clearpass 100 Software Installation Manual

4

Troubleshooting

High Availability

All plugin updates within a High Availability deployment require High Availability to be disabled,
using the Destroy Cluster action. You will not be able to install plugin updates until High
Availability is off. Once the plugins are installed, High Availability can be re-configured as usual.

No Subscription

If you receive the error:
your subscription ID in the application
properly added in the Manage Subscriptions section.

Invalid Subscription

If you receive the error:
refer to the licensing documents you received and ensure it was typed correctly.

Expired Subscription

If you receive the error:
Please contact your reseller to renew your
contact support@arubanetworks.com.

Networking Errors

If you receive the error:
connect to
to the internet.
Diagnostic utilities are available at Administrator > Network Setup > Network Diagnostics.
The subscription server is currently hosted at http://www.amigopod.com. Please contact
support@arubanetworks.com

No Skin Available

If you receive the message:
this time, please ensure the subscription ID matches that submitted with your skin request. If you
are unsure, contact support@arubanetworks.com.
12 | Skin Installation
No subscription ID was supplied. To find new plugins, you must provide
No valid subscription
Your subscription has expired, so you can no longer receive updates.
Plugin query list failed with XMLRPC error: CURL Error 7: couldn't
host, or a related networking issue, confirm the Amigopod server is properly connected
if you cannot resolve the problem.
New Plugins: 0 There are no new plugins available for installation at
configuration, please ensure your subscription ID has been
ID, the subscription ID entered is wrong. Please
subscription, the subscription has expired. Please
Amigopod | Technical Note