Troubleshooting - Insignia Flex NS-14T004 User Manual

NS-14T004 Insignia Flex™ Android Tablet

Troubleshooting

What should I do if my tablet screen freezes?
Press and hold the power button for three to six seconds to turn off your
tablet, then turn your tablet back on.
What should I do if I cannot turn on my tablet?
Connect the charger and check the battery level on the screen. Make sure
the battery is fully charged.
Can I open Microsoft Office and PDF files on my tablet?
You can purchase and download third party applications to read these
types of files.
Why do I need to update the firmware?
Firmware updates may improve performance, provide new features, and
fix software problems. You should update your tablet whenever firmware
updates are available.
How do I back up data and apps before updating firmware?
To back up data and apps, use ASTRO, a sync tool that is already installed
on your tablet, or download and install Mybackup. Follow the instructions
provided by the tool to backup data and apps.
How do I update firmware?
Your tablet will receive a new firmware notification when a firmware
update is available. Follow the on-screen instructions to complete an
update. Wi-Fi connection is required.
Why is there no charge indicator on the tablet screen?
The charge indicator appears on your tablet's screen when the battery is
charging except if the battery's charge is at less than 10% of its capacity.
When the battery is charging and the battery charge reaches 10% of its
capacity, the charge indicator appears on the screen.
Why can't I open Google Maps when my tablet is connected to
Wi-Fi?
If your tablet is connect to Wi-Fi and you can't open Google Maps, try
opening Google Maps using the Web browser to refresh Internet data,
then open Google Maps again.
What can I do if my tablet is running too slowly?
• Access the Web browser's settings menu and clear the browser's
cache.
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