Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for HP Pavilion dv6-7000
Summary of Contents for HP Pavilion dv6-7000
- Page 1 User Guide...
- Page 2 Bluetooth is a trademark owned by its common to most models. Some features otherwise using any software product proprietor and used by Hewlett-Packard may not be available on your computer. preinstalled on this computer, you agree to Company under license. Intel is a be bound by the terms of the HP End User trademark of Intel Corporation in the U.S.
- Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 4 Safety warning notice...
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Page 5: Table Of Contents
Table of contents 1 Starting right ..............................1 Best practices ............................1 Fun things to do ............................ 1 More HP resources ..........................2 2 Getting to know your computer ........................3 Finding your hardware and software information ................. 3 Front ..............................3 Right side ............................. - Page 6 Connecting to a WLAN ..................22 Using Bluetooth wireless devices (select models only) ............. 22 Connecting to a local area network (LAN) ..................23 4 Enjoying entertainment features ......................... 24 Using the webcam ..........................25 Using audio ............................26 Connecting speakers ......................26 Connecting headphones ....................
- Page 7 Initiating and exiting Sleep ....................42 Initiating and exiting Hibernation ..................43 Setting password protection on wakeup ................43 Using the power meter ........................44 Selecting a power plan ........................44 Running on battery power ........................45 Removing a user-replaceable battery ................45 Finding battery information ....................
- Page 8 9 Securing your computer and information ....................64 Locating your security software ......................65 Using passwords ..........................65 Setting Windows passwords ....................66 Setting Setup Utility (BIOS) passwords ................66 Using the fingerprint reader (select models only) ................67 Using HP SimplePass ......................67 Registering fingerprints ..................
- Page 9 Restoring to a previous system restore point ..............78 Restoring specific files ....................... 78 Restoring specific files using Windows Backup and Restore ......78 Recovering the original system using HP Recovery Manager ........... 78 What you need to know ..................78 Recovering using HP Recovery partition (select models only) ......
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Page 11: Starting Right
Starting right This computer is a powerful tool designed to enhance your work and entertainment. To get the most out of your computer, read this chapter to learn about best practices after setup, fun things to do with your computer, and where to go to get more HP resources. Best practices To protect your smart investment, after you set up and register the computer, we recommend the following steps:... -
Page 12: More Hp Resources
North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd, Boise, ID 83714, USA ● Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy ● Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507 When you request a printed copy of your warranty, please include your product number, warranty period (found on your serial number label), name, and postal address. -
Page 13: Getting To Know Your Computer
Getting to know your computer Finding your hardware and software information ▲ Select Start > Computer. A list displays all the devices installed in your computer, including optical drives, solid-state drives (SSDs), or a secondary hard drive. To find out what software is included on your computer, select Start > All Programs. Front Component Description... -
Page 14: Right Side
Right side Component Description Optical drive Reads and writes (select models only) to an optical disc. ● Optical drive light Green: The optical drive is being accessed. ● Off: The optical drive is idle. Optical drive eject button Releases the disc tray. ●... - Page 15 Component Description ● AC adapter light White: The AC adapter is connected and the battery is charged. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The computer is using DC power. Power connector Connects an AC adapter. (10) Security cable slot Attaches an optional security cable to the computer.
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Page 16: Left Side
Left side Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. External monitor port Connects an external VGA monitor or projector. -
Page 17: Rear
Rear Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Rear... -
Page 18: Display
Display Refer to the illustration that most closely matches your computer. Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). Internal microphones (2) Record sound. HP TrueVision HD Webcam Records video, captures still photographs, allows video conferences and online chat by means of streaming video. - Page 19 Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). Internal microphones (2) Record sound. HP TrueVision HD Webcam Records video, captures still photographs, allows you to video conference and chat online using streaming video. To use the webcam, select Start >...
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Page 20: Top
TouchPad Component Description TouchPad on/off button Turns the TouchPad on or off. ● TouchPad light On: The TouchPad is off. ● Off: The TouchPad is on. TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. Left TouchPad button Functions like the left button on an external mouse. -
Page 21: Lights
Lights Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. -
Page 22: Buttons, Speakers, And Fingerprint Reader (Select Models Only)
Buttons, speakers, and fingerprint reader (select models only) Refer to the illustration that most closely matches your computer. Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. - Page 23 Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.
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Page 24: Keys
Keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key or the key. Windows logo key Displays the Windows Start menu. Enables or disables Beats Audio when pressed in combination with the key. - Page 25 Component Description num lock Controls the function of the integrated numeric keypad. Press the key to alternate between the standard numeric function of an external keypad (selected at the factory) and the navigational function (indicated by the directional arrows on the keys). NOTE: The keypad function that is active when the computer is turned off is reinstated when the computer is...
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Page 26: Bottom
Bottom Component Description Battery bay Holds the battery. Battery release latch Releases the battery from the battery bay and opens the service door. Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. -
Page 27: Labels
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. The labels are in easily accessible locations. ● Serial number label—Provides important information, including the following: Component Product name Serial number Product part number... -
Page 28: Connecting To A Network
Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world. Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires. -
Page 29: Using The Wireless Button
Using the wireless button The computer has a wireless button, one or more wireless devices, and one or two wireless lights, depending on the model. All of the wireless devices on your computer are enabled at the factory, so the wireless light is on (white) when you turn on the computer. The wireless light indicates the overall power state of your wireless devices, not the status of individual devices. -
Page 30: Using A Wlan
Using a WLAN With a WLAN device, you can access a wireless local area network (WLAN), which is composed of other computers and accessories that are linked by a wireless router or a wireless access point. NOTE: The terms wireless router and wireless access point are often used interchangeably. ●... -
Page 31: Setting Up A Wlan
Setting up a WLAN To set up a WLAN and connect to the Internet, you need the following equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider ● A wireless router (2) (purchased separately) ●... -
Page 32: Connecting To A Wlan
Connecting to a WLAN To connect to the WLAN, follow these steps: Be sure that the WLAN device is on. If the device is on, the wireless light is on. If the wireless light is off, press the wireless button. NOTE: On some models, the wireless light is amber when all wireless devices are off. -
Page 33: Connecting To A Local Area Network (Lan)
Connecting to a local area network (LAN) Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you want to connect to an existing network at your office. Connecting to a LAN requires an 8-pin, RJ-45 network cable. -
Page 34: Enjoying Entertainment Features
Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices, like speakers, headphones, monitor, projector, TV, and, on select models, high-definition devices. -
Page 35: Using The Webcam
Component Description Webcam light On: The webcam is in use. Speakers (4) Produce sound. USB 2.0 ports (2) Connect optional USB devices. For details about different types of USB ports, see Using a USB device on page USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced USB power performance. -
Page 36: Using Audio
To start the webcam, select Start > All Programs > Communication and Chat > CyberLink YouCam. For details about using the webcam, select Start > Help and Support. Using audio On your HP computer, you can play music CDs, download and listen to music, stream audio content from the web (including radio), record audio, or mix audio and video to create multimedia. -
Page 37: Connecting Headphones
Connecting headphones You can connect wired headphones to the headphone jack on the computer. To connect wireless headphones or speakers to your computer, follow the device manufacturer's instructions. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. -
Page 38: Checking The Sound
Checking the sound To check the audio functions on your computer, follow these steps: Select Start > Control Panel > Hardware and Sound > Sound. When the Sound window opens, click the Sounds tab. Under Program Events, select any sound event, such as a beep or alarm, and click the Test button. You should hear sound through the speakers or through connected headphones. -
Page 39: Connecting A Vga Monitor Or Projector
Connecting a VGA monitor or projector To see the computer screen image on an external VGA monitor or projected for a presentation, connect a monitor or projector to the computer's VGA port. To connect a monitor or projector: Connect the VGA cable from the monitor or projector to the VGA port on the computer as shown. -
Page 40: Connecting An Hdmi Tv Or Monitor
Connecting an HDMI TV or monitor To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions. To connect an HDMI device to your computer, you need an HDMI cable, sold separately. To connect a high-definition TV or monitor to your computer: Connect one end of the HDMI cable to the HDMI port on the computer. -
Page 41: Configuring Audio Settings (With Hdmi Tv)
Configuring audio settings (with HDMI TV) HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following these steps: Right-click the Speaker icon in the notification area, at the far right of the taskbar, and then click Playback devices. -
Page 42: Using The Keyboard And Pointing Devices
Using the keyboard and pointing devices Your computer allows easy on-screen navigation. In addition to the keyboard, a TouchPad allows you to perform on-screen functions. Your computer may also have an integrated numeric keypad. Select models also have special action keys or hot key functions to perform routine tasks simply. In addition to the pointing devices, such as a TouchPad, included with your computer, you can use an external USB mouse (purchased separately) by connecting it to one of the USB ports on the computer. -
Page 43: Using The Keyboard
Using the keyboard The keyboard allows you to type and the action keys and hot keys allow you to perform specific functions. For more details about the keyboard keys, see Keys on page NOTE: Depending on the country or region, your keyboard may have different keys and keyboard functions than those discussed in this section. - Page 44 Icon Description Turns the radiance backlight keyboard feature off or on. NOTE: To conserve battery power, turn off this feature. Plays the previous track of an audio CD or the previous section of a DVD or a BD. Begins, pauses, or resumes playback of an audio CD, a DVD, or a BD. Plays the next track of an audio CD or the next section of a DVD or a BD.
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Page 45: Using The Hot Keys
Using the hot keys A hot key is a combination of the key and either the key or the key. To use a hot key: ▲ Briefly press the key, and then briefly press the second key of the combination. Function Hot key Description... -
Page 46: Using The Touchpad
Using the TouchPad Component Description ● TouchPad light On: The TouchPad is off. ● Off: The TouchPad is on. TouchPad on/off button Turns the TouchPad on or off. TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. Left TouchPad button Functions like the left button on an external mouse. -
Page 47: Navigating
Navigating To move the on-screen pointer, slide one finger across the TouchPad in the direction you want the pointer to go. Selecting Use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse. Using the TouchPad... -
Page 48: Using Touchpad Gestures
Using TouchPad gestures The TouchPad supports a variety of gestures that let your fingers swipe, pinch, and rotate to manipulate items on the desktop. To use TouchPad gestures, place two fingers on the TouchPad at the same time. NOTE: TouchPad gestures are not supported in all programs. To view the demonstration of a gesture: Select Start >... -
Page 49: Scrolling
Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. To scroll, place two fingers slightly apart on the TouchPad, and then drag them across the TouchPad in an up, down, left, or right motion. NOTE: Scrolling speed is controlled by finger speed. -
Page 50: Rotating
Rotating Rotating allows you to rotate items such as photos. To rotate, anchor your left forefinger in the TouchPad zone. Move the right forefinger around the anchored finger in a sweeping motion, moving from 12 o’clock to 3 o’clock. To reverse the rotation, move your right forefinger from 3 o’clock to 12 o’clock. -
Page 51: Managing Power
Managing power Your computer can operate on either battery power or external power. When the computer is only running on battery power and an AC power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Your computer supports power plans to manage how your computer uses and conserves power so that you can balance computer performance with power conservation. -
Page 52: Using Sleep Or Hibernation
Using Sleep or Hibernation Microsoft Windows has two power-saving states, Sleep and Hibernation. NOTE: For select models, the Intel Rapid Start Technology (RST) feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. Rapid Start Technology manages your power-saving options as follows: ●... -
Page 53: Initiating And Exiting Hibernation
● Press a key on the keyboard. ● Tap or swipe the TouchPad. When the computer exits Sleep, the power lights turn on and the computer displays the screen as it was when you stopped working. NOTE: If you have set the computer to require a password on wakeup, you must enter your Windows password before the computer redisplays your work. -
Page 54: Using The Power Meter
Using the power meter The power meter allows you to quickly access power settings and view the remaining battery charge. ● To display the percentage of remaining battery charge and the current power plan, move the pointer over the Power Meter icon, at the far right of the taskbar. ●... -
Page 55: Running On Battery Power
Running on battery power When a charged battery is in the computer and the computer is not plugged into external power, the computer runs on battery power and the display brightness decreases to conserve battery life. The battery in the computer slowly discharges when the computer is off and unplugged from external power. -
Page 56: Conserving Battery Power
Conserving battery power Use the following tips for conserving battery power and maximizing battery life: ● Lower the brightness on the display. ● Select the Power saver setting in Power Options. ● Remove the battery from the computer when it is not being used or charged. ●... -
Page 57: Disposing Of A User-Replaceable Battery
Disposing of a user-replaceable battery WARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do not short external contacts; do not dispose of in fire or water. See the Regulatory, Safety and Environmental Notices for proper battery disposal. To access this guide, select Start >... -
Page 58: Using Hp Coolsense (Select Models Only)
Using HP CoolSense (select models only) HP CoolSense automatically detects when the computer is not in a stationary position and adjusts performance and fan settings to keep the surface temperature of your computer at the optimum level of comfort. When HP CoolSense is off, the position of the computer is not detected and the performance and fan options remain at the factory setting. -
Page 59: Managing And Sharing Information
Managing and sharing information Drives are digital storage devices or solid-state drives that help you store, manage, share, and access information. Your computer has an internal hard drive that stores your computer's software, operating system, as well as providing storage for all of your personal files. Some computers also have a built-in optical drive that allows you to read or write to a CD, DVD, or (on select models) Blu- ray Disc (BD), to play and record audio and video. -
Page 60: Removing A Usb Device
▲ Connect the USB cable for the device to the USB port. NOTE: The USB port on your computer may look slightly different from the illustration in this section. A sound indicates that the device has been detected. NOTE: The first time you connect a USB device, a message in the notification area lets you know that the device is recognized by the computer. -
Page 61: Inserting And Removing Digital Storage Cards
Inserting and removing digital storage cards To insert a digital storage card: CAUTION: To reduce the risk of damage to the digital card connectors, use minimal force to insert a digital card. Hold the card label-side up, with the connectors facing the computer. Insert the card into the digital storage slot, and then press in on the card until it is firmly seated. -
Page 62: Using Optical Drives
Using optical drives An optical disc drive uses laser light to read or store large amounts of information. Some drives can only read information, but others can also write (burn) information onto a blank disc. Use these tips for best performance of your optical drive: ●... -
Page 63: Inserting An Optical Disc
such a BD movie release is inserted in the drive. Follow the on-screen instructions to install the update. ● If lines appear on the display when viewing a BD, they may be caused by interference from the wireless network. To resolve the issue, close any open applications and turn off your wireless feature. -
Page 64: Removing An Optical Disc
Removing an optical disc Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out the tray (2) until it stops. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. -
Page 65: Maintaining Your Computer
Maintaining your computer It is important to perform regular maintenance to keep your computer in optimal condition. This chapter provides information about improving the performance of your computer by running tools such as Disk Defragmenter and Disk Cleanup and by replacing a hard drive or adding memory. It also provides information about updating your programs and drivers, instructions for cleaning your computer, and tips for travelling with your computer. -
Page 66: Replacing A Hard Drive
● Do not type on the keyboard or move the computer while an optical drive is writing to a disc. The write process is sensitive to vibration. ● Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. - Page 67 Slide the hard drive tab (3) to the left, and then lift the hard drive out of the hard drive bay. NOTE: After removing the hard drive from the computer, you must remove the hard drive bracket to access the hard drive itself. Remove the 2 screws (1) from the hard drive bracket.
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Page 68: Using Hp 3D Driveguard
Using HP 3D DriveGuard HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions: ● You drop the computer. ● You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. -
Page 69: Adding Or Replacing Memory Modules
Adding or replacing memory modules Adding memory can help improve your computer's performance. Your computer is like your physical work area. The hard drive is the filing cabinet where you store your work and the memory is the desk where you work. When your memory isn’t big enough to hold all your work easily, like a desk overflowing with work, your productivity slows down. - Page 70 Grasp the edge of the memory module (2), and then gently pull the module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container.
- Page 71 Replace the service door. Replace the battery. Turn the computer right-side up, and then reconnect external power and external devices. Turn on the computer. Improving performance...
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Page 72: Updating Programs And Drivers
Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions. Updates can resolve issues and bring new features and options to your computer. Technology is always changing, and updating programs and drivers allows your computer to run the latest technology available. -
Page 73: Traveling With Or Shipping Your Computer
Traveling with or shipping your computer If you have to travel with or ship your computer, here are some tips to keep in mind to keep your equipment safe. ● Prepare the computer for traveling or shipping: ◦ Back up your information to an external drive. ◦... -
Page 74: Securing Your Computer And Information
Securing your computer and information Computer security is essential for protecting the confidentiality, integrity, and availability of your information. Standard security solutions provided by the Windows operating system, HP applications, the non-Windows Setup Utility (BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses, worms, and other types of malicious code. -
Page 75: Locating Your Security Software
Locating your security software HP Security Assistant (select models only) provides a starting location for quick access to a collection of security software applications that are organized by task. Instead of searching for each application through the Start menu and Control Panel, HP Security Assistant allows you to access the applications for the following security tasks: ●... -
Page 76: Setting Windows Passwords
Setting Windows passwords Password Function User password Protects access to a Windows user account. You may also set up your computer to require the user password to exit Sleep or Hibernation. See Setting password protection on wakeup on page 43 for more information. -
Page 77: Using The Fingerprint Reader (Select Models Only)
Using the fingerprint reader (select models only) Integrated fingerprint readers are available on select computer models. In order to use the fingerprint reader, you must set up a user account and password on the computer and then register one or more fingerprints using HP SimplePass software. -
Page 78: Using Internet Security Software
Using Internet security software When you use your computer to access email, a network, or the Internet, you potentially expose your computer to computer viruses, spyware, and other online threats. To help protect your computer, Internet security software that includes antivirus and firewall features may be preinstalled on your computer as a trial offer. -
Page 79: Installing Software Updates
Installing software updates HP, Microsoft Windows, and third-party software installed on your computer should be regularly updated to correct security problems and improve software performance. For more information, see Updating programs and drivers on page Installing Windows security updates Updates to the operating system and other software may have become available after the computer left the factory. -
Page 80: Securing Your Wireless Network
Securing your wireless network When you set up your wireless network, always enable security features. For more information, see Protecting your WLAN on page Backing up your software applications and information Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure. -
Page 81: Using Setup Utility (Bios) And System Diagnostics
10 Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. -
Page 82: Determining The Bios Version
Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if you are already in Windows) or by using Setup Utility (BIOS). -
Page 83: Using System Diagnostics
Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. -
Page 84: 11 Backing Up, Restoring, And Recovering
11 Backing up, restoring, and recovering Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed. Creating backups Use HP Recovery Manager to create recovery media immediately after you set up the working computer. -
Page 85: What You Need To Know
What you need to know ● Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the flash drive or the number of blank DVD discs that will be required. -
Page 86: What You Need To Know
What you need to know ● If you restore to a restore point and then change your mind, you can undo the restoration. ● You should create system restore points: ◦ Before you add or change software or hardware ◦ Periodically, whenever the computer is running normally ●... -
Page 87: What You Need To Know
What you need to know ● You can back up your information to an optional external hard drive, a flash drive, a network drive, or discs. ● Connect the computer to AC power during backups. ● Allow enough time for the backup. Depending on files sizes, it may take more than an hour. ●... -
Page 88: Restore And Recovery
Restore and recovery Restoring to a previous system restore point Sometimes installing a software program causes your computer or Windows to behave unpredictably. Usually uninstalling the software fixes the problems. If uninstalling does not fix the problems, you can restore the computer to a previous system restore point (created at an earlier date and time). To restore to a previous system restore point, when the computer was running correctly: Select Start >... -
Page 89: Recovering Using Hp Recovery Partition (Select Models Only)
● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardware- related drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail. -
Page 90: Changing The Computer Boot Order
Changing the computer boot order To change the boot order for recovery discs: Restart the computer. Press while the computer is restarting, and then press for boot options. Select Internal CD/DVD ROM Drive from the boot options window. To change the boot order for a recovery flash drive: Insert the flash drive into a USB port. -
Page 91: 12 Specifications
12 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. -
Page 92: Operating Environment
Operating environment Factor Metric U.S. Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 85°C -4°F to 185°F Relative humidity (noncondensing) Operating 5% to 95% 5% to 95% Nonoperating 5% to 95% 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft... -
Page 93: 13 Troubleshooting And Support
13 Troubleshooting and support ● Troubleshooting ● Contacting customer support... -
Page 94: Troubleshooting
Troubleshooting Disc drive problems If the disc tray fails to open normally, follow these steps: Insert the end of a paper clip into the release access (1) in the front bezel of the drive. Press in gently on the paper clip until the tray is released, and then pull out the tray (2) until it stops. -
Page 95: Cannot Connect To A Wlan
Cannot connect to a WLAN If you have a problem connecting to a WLAN, confirm that the integrated WLAN device is turned on and properly installed on your computer. If the wireless light is off or amber, press the wireless button, wireless switch, or wireless key to turn the wireless device on. -
Page 96: Current Network Security Codes Are Unavailable
Current network security codes are unavailable If you are prompted for a security code (or network key) or a name (SSID) when connecting to a WLAN, the network is protected by security. You must have the current codes to make a connection on a secure network. -
Page 97: Cannot Connect To The Wireless Router
Cannot connect to the wireless router If you are trying to connect to the wireless router and are unsuccessful, reset the wireless router by removing power from the router for 10 to 15 seconds. If the computer still cannot make a connection to a WLAN, restart the wireless router. For details, see the router manufacturer's instructions. -
Page 98: Power Management Problems
Power management problems Some possible causes for power management problems include the following: ● Low battery levels ● AC adapter problems Resolving a low battery level Resolving a low battery level when external power is available ● Connect an AC adapter. ●... - Page 99 Connect the AC adapter to the computer, and then plug it into an AC outlet. Turn on the computer. ● If the power lights turn on, the AC adapter is working properly. ● If the power lights remain off, check the connection from the AC adapter to the computer and the connection from the AC adapter to the AC outlet to make sure the connections are secure.
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Page 100: Contacting Customer Support
Contacting customer support If the information provided in this user guide or in Help and Support does not answer your questions, you can contact HP Customer Support at http://www.hp.com/go/contactHP. NOTE: For worldwide support, click Contact HP worldwide on the left side of the page, or go to http://welcome.hp.com/country/us/en/wwcontact_us.html. -
Page 101: 14 Electrostatic Discharge
14 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components. -
Page 102: Index
Index battery temperature 46 corporate WLAN connection 22 AC adapter 5 Beats Audio 14, 25, 27, 35 critical battery level 46 action keys Beats Audio Control Panel 27 CyberLink PowerDVD 31 decrease screen brightness Beats Audio hot key 27 BIOS deleted files Help and Support 33 determining version 72... - Page 103 HDMI keypad, integrated numeric 15 configuring audio 31 keys network jack, identifying 6 HDMI port, connecting 30 action 14 num lock key, identifying 15, 35 HDMI port, identifying 6, 25 b 14, 25 Hibernation esc 14 operating environment 82 exiting 43 fn 14, 25 operating system initiated during critical battery...
- Page 104 recovery 78 system restore points 75 video 28 HP Recovery Manager 78 creating 75 recovery discs 74 webcam 25 recovery media 74 temperature 46 webcam light, identifying 8, 9 recovery, system 78 TouchPad webcam, identifying 8, 9, 24 regulatory information buttons 10, 36 Windows applications key, regulatory label 17...