Table of Contents
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Customer Satisfaction
Procedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-2
Customer Satisfaction
Procedure (Mexico) . . . . . . . . 13-4
Customer Assistance Offices
(U.S. and Canada) . . . . . . . . . 13-5
Customer Assistance Offices
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-6
Customer Assistance for Text
Telephone (TTY) Users
(U.S. and Canada) . . . . . . . . . 13-6
Online Owner Center . . . . . . . . 13-7
GM Mobility Reimbursement
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-8
Roadside Assistance Program
(U.S. and Canada) . . . . . . . . . 13-8
Roadside Assistance
Program (Mexico) . . . . . . . . . 13-10
Scheduling Service
Appointments (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-14
Courtesy Transportation
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-14
Collision Damage Repair
(U.S. and Canada) . . . . . . . . 13-16
Service Publications
Ordering Information . . . . . . 13-18
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-19
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . 13-20
Reporting Safety Defects to
General Motors . . . . . . . . . . . 13-20
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-20
Event Data Recorders . . . . . . 13-21
®
OnStar
. . . . . . . . . . . . . . . . . . . . 13-22
Navigation System . . . . . . . . . 13-22
Radio Frequency
Identification (RFID) . . . . . . . 13-22
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 13-22
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