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•
Check your subscription status with your operator (credit, SIM card valid,
etc.)
•
Make sure you have not forwarded incoming calls
•
Make sure that you have not barred certain calls
•
Make sure that your cellphone is not in flight mode
The caller's name/number does not appear when a call is received
•
Check that you have subscribed to this service with your operator
•
Your caller has concealed his/her name or number
I cannot find my contacts
•
Make sure your SIM card is not broken
•
Make sure your SIM card is inserted properly
•
Import all contacts stored in SIM card to cellphone
The sound quality of the calls is poor
•
You can adjust the volume during a call by pressing the
•
Check the network strength
•
Make sure that the receiver, connector or speaker on your cellphone is
clean
I am unable to use the features described in the manual
•
Check with your operator to make sure that your subscription includes this
service
•
Make sure this feature does not require an Alcatel accessory
When I select a number from my contacts, the number cannot be
dialed
•
Make sure that you have correctly recorded the number in your file
•
Make sure that you have selected the country prefix when calling a foreign
country
I am unable to add a contact in my contacts
•
Make sure that your SIM card contacts are not full; delete some files or save
the files in the phone contacts (i.e. your professional or personal directories)
My callers are unable to leave messages on my voicemail
•
Contact your network operator to check service availability
I cannot access my voicemail
•
Make sure your operator's voicemail number is correctly entered in "
numbers"
•
Try later if the network is busy
Volume key
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I am unable to send and receive MMS
•
Check your phone memory availability as it might be full
•
Contact your network operator to check service availability and check MMS
parameters (see Page 50)
•
Verify the server center number or your MMS profile with your operator
•
The server center may be swamped, try again later
SIM card PIN locked
•
Contact your network operator to obtain the PUK code (Personal
Unblocking Key)
I am unable to connect my cellphone to my computer
•
Install Alcatel Android Manager first of all
•
Check that your USB driver is installed properly
•
Open the Notification panel to check if the PC Suite Agent has activated
•
Check that you have ticked the checkbox of USB debugging in
Applications\Development\USB debugging
•
Check that your computer meets the requirements for Alcatel Android
Manager Installation
•
Make sure that you're using the right cable from the box.
I am unable to download new files
•
Make sure there is sufficient phone memory for your download
•
Select the Micro-SD card as the location to store downloaded files
•
Check your subscription status with your operator
The cellphone cannot be detected by others via Bluetooth
•
Make sure that Bluetooth is turned on and your cellphone is visible to other
users (see Page 77)
•
Make sure that the two cellphones are within Bluetooth's detection range
How to make your battery last longer
•
Make sure you follow the complete charge time (minimum 3 hours)
•
After a partial charge, the battery level indicator may not be exact. Wait for at
least 20 minutes after removing the charger to obtain an exact indication
•
Switch on the backlight upon request.
•
Extend the email auto-check interval for as long as possible.
•
Update news and weather information on manual demand, or increase their
My
auto-check interval.
•
Exit background-running applications if they are not being used for a long time.
•
Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
Settings\
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