Table of Contents
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Make sure you are using an Alcatel battery and charger in the box
•
When abroad, check that the electrical current is compatible
My mobile phone will not connect to a network
•
Try connecting in another location
•
Verify the network coverage with your operator
•
Check with your operator that your SIM card is valid
•
Try selecting the available network(s) manually (see page
•
Try connecting at a later time if the network is overloaded
SIM card error
•
Make sure the SIM card has been correctly inserted (see page
•
Verify with your operator that your SIM card is 3V or 1.8V compatible; the
old 5V SIM cards cannot be used
•
Make sure the chip on your SIM card is not damaged or scratched
Touch screen does not respond
•
Make sure your phone is not locked.
•
Launch LCD touch calibration (Settings\Phone settings\Touch settings\LCD
touch calibration)
Unable to make outgoing calls
•
Make sure you have dialled a valid number and press the
•
For international calls, check the country and area codes
•
Make sure your mobile phone is connected to a network, and that the
network is not overloaded or unavailable
•
Check your subscription status with your operator (credit, SIM card valid,
etc.)
•
Make sure you have not barred outgoing calls (see page
Unable to receive incoming calls
•
Make sure your mobile phone is switched on and connected to a network
(check for overloaded or unavailable network)
•
Check your subscription status with your operator (credit, SIM card valid,
etc.)
•
Make sure you have not forwarded incoming calls (see page
•
Make sure that you have not barred certain calls
The caller's name does not appear when a call is received
•
Check that you have subscribed to this service with your operator
•
Your caller has concealed his/her number
85
)
13
)
key
46
)
46
)
95
The sound quality of the calls is not optimal
•
You can adjust the volume during a call by means of the Volume key
•
Check the network strength
I am unable to use the features described in the manual
•
Check with your operator to make sure that your subscription includes this
service
•
Make sure this feature does not require an Alcatel accessory
When I select a number from my contacts, the number is not
dialled
•
Make sure that you have correctly recorded the number in your file
•
Make sure that you have selected the country prefix when calling a foreign
country
I am unable to add a contact in my contacts
•
Make sure that your SIM card contacts is not full; delete some contacts or
save the contacts in the phone contacts (i.e. your professional or personal
directories)
My callers are unable to leave messages on my voicemail
•
Contact your network operator to check service availability
I cannot access my voicemail
•
Make sure your operator's voicemail number is correctly entered in "My
numbers"
•
Try later if the network is busy
I am unable to send and receive MMS
•
Check your phone memory available as it might be full
•
Contact your network operator to check service availability and check MMS
parameters (see page
34
)
•
Verify the server centre number or your MMS profile with your operator
•
The server centre may be swamped; try again later
The flickering
icon is displayed on my standby screen
•
You have saved too many short messages on your SIM card; delete some of
them or archive them in the phone memory
"No service" is displayed
•
You are outside of the network coverage area
96
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