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Accessing the Bill Summary UI from Oracle Contact Center
To access the Bill Summary UI, select an account from Oracle Contact Center. From the
Tool or More Tools menu, select the menu that you had set up in the previous
procedure. The Bill summary UI appears.
Loading Bill Summary Data
Data must be uploaded at required intervals to the XNB_BILL_SUMMARIES table for
billing details to be displayed accurately in the Bill Summary. Load the data at the end
of every billing cycle. To upload the data, call the bill summary APIs. Refer Bill
Summary Bulk Insert APIs for details, page B-1.
Integration with Order Management Workflow Processes
Oracle TBI works in conjunction with the following Order Management Workflow
processes:
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XNBFLOWS.ACCOUNT_PROCESS: Publishes new account information.
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The XNBFLOWS.SALES_ORDER_PROCESS: Publishes the sales order (line)
information.
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XNBFLOWS.GROUP_SALESORDER_PUBLISH: Publishes the Group Sales Order
information.
Integrating Workflow Process for Publishing Account Information
When an order is created for a new account (an account that has not been published to
the billing system) in Order Management, the Order Management header flow uses the
Business Event System to trigger the TBI account publish process. The TBI account
publish process generates the XML and loads it into the AQ. You must create the
workflow function for publishing accounts. The figure below shows the workflow
process for publishing account information.
3-16 Oracle Telecommunications Billing Integrator Implementation Guide
In the Function Code field, enter XNB_OA_ACCT_BILL_SUMMARY.
In the Parameters field, enter
='AccountNumber='||:CUSTOMER_HEADER_BLK.CUST_ACCOUNT_NUMB
ER
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