Stitcher Troubleshooting - Buick Acadia User Manual

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Stitcher Troubleshooting

Unable to Connect Device to
Vehicle
If the device is unable to connect to
the USB or Bluetooth:
1. Turn the vehicle off.
2. Remove the key from the
ignition.
3. Open and close the driver door,
wait about one minute, and try to
connect the device again.
Unable to Start Stitcher
If the device is unable to launch
Stitcher:
Check that the latest version of
.
Stitcher is installed.
Check that there is an active
.
account logged into Stitcher.
Check that you have good signal
.
strength.
Have at least one station
.
created.
For Android devices, check that
.
the device is paired with the
vehicle, and the Bluetooth icon
on the display is highlighted.
For iPhone, iPod touch, or iPad
.
devices, check that the USB
cable is connected to the USB
port and the screen is unlocked.
Close Stitcher on the device and
.
launch again. Devices that allow
multitasking may require an
extra step to quit the Stitcher
application. See the cell phone
manufacturer's user guide.
Thumbs Up or Thumbs Down
Error
If there is an error trying to rate a
, -
song with the or buttons, the
message "Thumbs Down Error" or
"Thumbs Up Error" may display.
Press OK to retry.
Infotainment System
Loss of Audio
Loss of Stitcher audio can happen
in different ways:
Weak or lost data connection.
.
Device needs to be charged.
.
Application needs to be
.
relaunched.
Connection between phone and
.
radio lost.
If any iPhone, iPod touch,
.
or iPad is connected to
Bluetooth and the dock
connector, unplug the dock
connector and plug it in again.
Volume is too low. Turn up the
.
volume on the device.
If the connection is lost between the
application and device, a message
"Please unlock your phone or restart
the phone app and try again" may
display. Press OK to retry.
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