Stitcher Troubleshooting - Buick Encore User Manual

If the device is unable to connect to
the USB or Bluetooth:
1. Turn the vehicle off.
2. Remove the key from the
ignition.
3. Open and close the driver door,
wait about 30 seconds, and try
to connect the device again.
If the device is unable to launch
Stitcher:
Check that the latest version of
Stitcher is installed.
Check that there is an active
account logged into Stitcher.
Have at least one station
created.
For Android devices, check that
the device is paired with the
vehicle, and the Bluetooth icon
on the display is highlighted.
For iPhone, iPod touch, or iPad
devices, check that the USB
cable is connected to the USB
port and the screen is unlocked.
Close Stitcher on the device and
launch again. Devices that allow
multitasking may require an
extra step to quit the Stitcher
application. See the cell phone
manufacturer's user guide.
Loss of Stitcher audio can happen
due to:
Weak or lost data connection.
Device needs to be charged.
Application needs to be
relaunched.
Connection between phone and
radio is lost.
If any iPhone, iPod touch,
or iPad is connected to
Bluetooth and the dock
connector, go to the Airplay icon
on the device and select dock
connector or disconnect and
reconnect the dock connector on
the device.
The volume is too low. Turn up
the volume on the device.
If the connection is lost between the
application and device, a message
Please unlock your phone or restart
the phone app and try again will
display. Select OK to retry.
error has occurred. A data
connection may be unavailable due
to a weak or lost signal or the
Stitcher service being temporarily
down. Select OK to continue.
Playback is paused on radio or on
device. Press on the device.
A general