Table of Contents
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Troubleshooting
Bissell Steam Mop BS-1867F
CONTENTS PAGE
Consumer states unit will not steam..........................................................Page 2
Consumer states calcium filter is turning blue............................................Page 5
Consumer states unit leaks between the tank and filter...............................Page 7
Consumer states unit leaks between the filter and the unit..........................Page 8
Consumer states unit left a yellow ring on their linoleum...........................Page 10
Consumer states steam emitted from the hole on side of unit.....................Page 11
Can I use the steam mop on my floorboards?......................................................Page 13
Prepared by Monique Lania
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Call Servicing Guide Steam Mop 1867F
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Summary of Contents for Bissell Steam Mop BS-1867F
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Page 1: Table Of Contents
Troubleshooting Bissell Steam Mop BS-1867F CONTENTS PAGE Consumer states unit will not steam………………………………………………….Page 2 Consumer states calcium filter is turning blue……………………………………..Page 5 Consumer states mop head/unit below the filter is quite warm to the touch……………………………………………………………………………...Page 6 Consumer states unit leaks between the tank and filter………………………..Page 7 Consumer states unit leaks between the filter and the unit……………………..Page 8... -
Page 2: Consumer States Unit Will Not Steam
Consumer states unit will not steam Solution 1: Has the tank been filled with cold water? No, remove tank by lifting straight up and Yes, remove tank by lifting straight up away from unit and away from unit Unscrew cap at bottom of water tank, Ensure the black cap insert located at remove the insert assembly bottom of water tank is installed securely... - Page 3 Solution 2: Is the ready light on? **NOTE: The heater may take 1-2min to heat up No, plug the power cord into another outlet, ensure Yes, Press trigger, holding it in for 2min as the unit it is a functioning outlet. Does the ready light come can take up to 2min to start steaming.
- Page 4 Phillips head screw into the screw opening in the lower body and into the rear of the handle assembly, tighten with screw driver. Is there tension now when press trigger? Yes, problem solved No, Ask consumer to call Bissell Free Call 1800 Number again and press Option 3 for Spare Parts and order replacement handle...
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Page 5: Consumer States Calcium Filter Is Turning Blue
6 to 9-month time span depending on use. When the filter is completely blue, it is time to replace it. Using distilled water may extend the life of the filter. Ask consumer to call Bissell Free Call 1800 Number again and press Option 3 for Spare Parts and order a replacement filter... -
Page 6: Consumer States Mop Head/Unit Below The Filter Is Quite Warm To The Touch
Consumer states mop head/unit below the filter is quite warm to the touch Solution 1: The lower surfaces of the unit will become warm to the touch after it has been used for a few minutes. There is a warning panel on the back of the unit to remind the consumer to avoid contact. -
Page 7: Consumer States Unit Leaks Between The Tank And Filter
Remove water tank by lifting straight up and away from unit. Is tank, filter or cap insert damaged? **NOTE: If the filter is blue in color it needs to be replaced. Yes, ask consumer to call Bissell Free Call 1800 Number again and press Option 3 for Spare... -
Page 8: Consumer States Unit Leaks Between The Filter And The Unit
Remove water tank by lifting straight up and away from unit. Is filter cracked or damaged? **NOTE: If the filter is blue in color it needs to be replaced. Yes, ask consumer to call Bissell Free Call 1800 Number again and press Option 3 for Spare... -
Page 9: Consumer States New Mop Pad Has Developed Holes In It After Little Use
Advise customer to call Bissell Free Call 1800 Number again and Bissell Free call 1800 number again and press option 3 for press Option 3 for Spare Parts and order spare parts. They can then ask for the spare parts office to replacement filter send a replacement mop pad to them at no charge. -
Page 10: Consumer States Unit Left A Yellow Ring On Their Linoleum
Consumer states unit left a yellow ring on their linoleum Solution 1: Put some undiluted white vinegar on a dry white cloth and wipe on yellow area. This should remove the yellow from the linoleum Prepared by Monique Lania Call Servicing Guide Steam Mop 1867F... -
Page 11: Consumer States Steam Emitted From The Hole On Side Of Unit
Remove water tank by lifting straight up and away from unit. Is filter cracked or damaged? **NOTE: If the filter is blue in color it needs to be replaced. Yes, ask consumer to call Bissell Free Call 1800 Number again and press Option 3 for Spare... -
Page 12: How Much Steam Do I Need To Dispense? /Consumer States Floor Is Left Very Wet
How much steam do I need to dispense? /Consumer States floor is left very wet Press the trigger to dispense steam every 1 square metre or so, like an iron, if you dispense too much steam you end up with a lot of water, which defeats the purpose of using steam Prepared by Monique Lania Call Servicing Guide Steam Mop 1867F... -
Page 13: Can I Use The Steam Mop On My Floorboards
Can I use the steam mop on my floorboards? Bissell recommends you use the steam mop on sealed surfaces only. It is recommended to check with the manufacturer of your hard floors. **NOTE: As a general rule, if you use a mop and bucket on your floorboards then you...