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Planet IPX-1800 User Manual

Internet telephony pbx system
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PLANET IPX-1800 user's manual
Internet Telephony PBX System
IPX-1800
User's Manual
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  • Page 1 PLANET IPX-1800 user’s manual Internet Telephony PBX System IPX-1800 User’s Manual 1 of 49...
  • Page 2 Disclaimer PLANET Technology does not warrant that the hardware will work properly in all environments and applications, and makes no warranty and representation, either implied or expressed, with respect to the quality, performance, merchantability, or fitness for a particular purpose.

  • Page 3: Table Of Contents

    PLANET IPX-1800 user’s manual TABLE OF CONTENTS INTRODUCTION..............................5 ..............................5 VERVIEW .............................6 NSTALLATION SYSTEM CONFIGURATION .........................8 ..............................8 IME SETUP 2.1.1 Time Zone Setup ............................8 2.1.2 Date Setup..............................8 ..............................9 SETUP 2.2.1 Static ..............................9 2.2.2 DHCP ..............................9 2.2.3 PPPoE ..............................9 2.2.4 Lan only ..............................9 ...............................10...
  • Page 4 PLANET IPX-1800 user’s manual IP PBX CONFIGURATION ............................20 ........................20 SERGROUP ONFIGURATION 3.7.1 Add Usergroup.............................20 3.7.2 Edit Usergroup ............................21 3.7.3 Delete Usergroup..........................21 ..........................22 ONFIGURATION 3.8.1 Add User ..............................22 3.8.2 Edit User..............................22 3.8.3 Delete User ............................22 ..........................23 EVICE ONFIGURATION 3.9.1 IP Phone ..............................24 4.3.1.1...

  • Page 5: Introduction

    The IPX-1800 family includes two models for phone ports, part number with 03 for three FXO (Foreigh eXchange Office) interface and the rest will be four-port model. In the following the term “IPX-1800＂will means the model of the family, “IP PBX”...
  • Page 6 PLANET IPX-1800 user’s manual 1.2 Panel of IPX-1800 IPX-1803 Front Panel IPX-1804 Front Panel IPX-1803 Rear Panel IPX-1804 Rear Panel 6 of 49...

  • Page 7: Installation

    PLANET IPX-1800 user’s manual 1.3 Installation 2. FXO port 2~4 3. FXS port (lifeline) 1. AC Power 4. USB port 6. LAN 5. WAN Installation descriptions of IPX-1803 1. AC Power 110/220 Volt, 60 Hz 2. FXO ports 2~4 Connected directly to the PSTN analog line/CO line.

  • Page 8: System Configuration

    PLANET IPX-1800 user’s manual 2 System Configuration This section describes how to configure system parameters used by IP PBX. The factory default of LAN IP address is 192.168.1.1. Connect to LAN port and the configuration Web interface could be reached at https://192.168.1.1/. Once connected, the browser will warn about accepting a certificate.

  • Page 9: Wan Setup

    PLANET IPX-1800 user’s manual 2.2 WAN setup The WAN Setup page allows administrator to configure WAN network interface for IP PBX. Select System -> WAN setup, current setting of WAN network interface is displayed, e.g. type, IP address etc. Unless LAN only checkbox is checked, you can choose one of the three options for your configuration, Static, DHCP, and PPPoE.

  • Page 10: Lan Setup

    PLANET IPX-1800 user’s manual 2.3 LAN setup The LAN Setup page allows administrator to configure LAN network interface for IP PBX. Select System -> LAN setup, current settings of LAN network interface are displayed. You can modify them by entering new IP address and network mask followed by clicking Save button.

  • Page 11: Dyndns Setup

    PLANET IPX-1800 user’s manual 2.5 DynDNS setup Dynamic WAN IP address causes difficulty for inbound connections from remote clients or IP PBX systems. A popular work-around is to adopt domain names provided by DynDNS and run a client on or behind the gateway router (or IP PBX). It is required to apply an account and create a hostname in the account before configuration.

  • Page 12: Disable Qos

    PLANET IPX-1800 user’s manual 2.6.2 Disable QoS Select Disable radio button, and then click Save button. 2.7 Virtual server To enable access servers in LAN from a machine beyond WAN, select System -> Virtual server to configure port mappings. Service ID names the service. Protocol and Port specify the TCP/UDP port number on WAN IP to be forwarded to the Forward to port of Forward to IP in LAN.

  • Page 13: System Event Log

    PLANET IPX-1800 user’s manual 2.8.3 System event log Event log includes reported events from following system services: NTP, DNS, DHCP, and PPPoE. 2.8.4 System storage usage This displays the size and utilization percentage of the internal main system storage. 2.8.5 System storage backup To back up internal main storage, click the Backup button and follow instructions to insert the USB connector of an external USB drive.

  • Page 14: Service Configuration

    PLANET IPX-1800 user’s manual 3 Service Configuration This section describes details to configure various services built in the IP PBX. 3.1 NTP service Select Service -> NTP service to specify a NTP server for network time synchronization. You can enable or disable NTP service at any time.

  • Page 15: Stun Service

    PLANET IPX-1800 user’s manual 3.3 STUN service Select Service -> STUN service to specify a Simple Traversal of UDP through NATs (STUN) server for NAT traversal. You can enable or disable STUN service at any time. 3.3.1 Enable STUN service Select Enable radio button, enter the fully qualified domain name or the IP address of a STUN server, and then click Save button.

  • Page 16: Disable Tftp Service

    PLANET IPX-1800 user’s manual Current directory is shown in the gray field on the right side, for instance, it is /tftpboot at the beginning. 3.4.1.2 Add Folder • Choose a directory under which you want to add a new folder.

  • Page 17: Dhcp Service

    PLANET IPX-1800 user’s manual 3.5 DHCP service Select Service -> DHCP service, this page indicates current status of DHCP service. You can enable or disable DHCP service at any time. 3.5.1 Enable DHCP service Select Enable radio button, and then click Save button. Afterwards, you can configure DHCP settings in details in this page.

  • Page 18: Disable Dhcp Service

    PLANET IPX-1800 user’s manual The DHCP pool you just deleted shall disappear from the DHCP Pool panel. 3.5.1.4 Show Clients Click the Show client button to list all leased LAN IP addresses and client details in a separated window. 3.5.2 Disable DHCP service Select Disable radio button, and then click Save button.

  • Page 19: Reload Ip Pbx Configuration

    PLANET IPX-1800 user’s manual registration admission control to limit the maximum number of actively registered clients. Max active calls is for call admission control to limit the maximum number of concurrent calls, while Max wireless calls limits the calls made by explicitly specified wireless extensions. IP PBX service must be reloaded to activate changes.

  • Page 20: Ip Pbx Configuration

    PLANET IPX-1800 user’s manual IP PBX Configuration This section introduces steps to provision the IP telephony part of the IP PBX. Please note that reloading configuration is required in order to make new configuration effective 3.7 Usergroup Configuration A usergroup is a logically grouping of users and their privileges. For instance, one could have couple of usergroups in an IP telephony network, e.g.

  • Page 21: Edit Usergroup

    PLANET IPX-1800 user’s manual on the left side. 3.7.2 Edit Usergroup • Click the usergroup link in Groups panel. • Edit settings shown on the right side. • Click Save button. 3.7.3 Delete Usergroup • Click the usergroup link in Groups panel.

  • Page 22: User Configuration

    PLANET IPX-1800 user’s manual 3.8 User Configuration A user is a logical entity in IP telephony which associates extensions with a usergroup. It also propagates its attributes such as e-mail and voicemail PIN to extensions. Usually a user refers to a real person who has a name and e-mail;...

  • Page 23: Device Configuration

    PLANET IPX-1800 user’s manual Table 4-2 User Configuration Settings Field Description Login ID A unique ID containing alphabets, numbers, and underscore only without spaces; 32 characters maximum. This is the ID for personal configuration through IP PBX Web management. Password Password for the user to access IP PBX Web management.

  • Page 24: Ip Phone

    PLANET IPX-1800 user’s manual 3.9.1 IP Phone 4.3.1.1 Add Device • Click <Add new> button from the left panel. • Enter settings shown in Table 4-3-1. • Click Save button. The newly added device should be displayed in Devices panel on the left side. Following shows steps to add extensions for the new device.
  • Page 25 PLANET IPX-1800 user’s manual Table 4-3-1 Device Configuration Settings Field Description Device ID A unique ID containing alphabets, numbers, and underscore only without spaces; 32 characters maximum. Device administration URL (Optional) Administration URL of the device. Enable Automatic Client Configuration...
  • Page 26 PLANET IPX-1800 user’s manual Voicemail PIN PIN to access voicemails. This is mandatory if above voicemail option is enabled. Language Preferred language for system instructions heard from the extension. Allow LAN use only Check to reject registration and calls from WAN in a SIP ID same as the extension number.

  • Page 27: Analog Phone

    PLANET IPX-1800 user’s manual separated by commas. Use Remove button and Remove all button accordingly when some forwardings are no longer required. 3.9.2 Analog Phone Connect an analog phone to a FXS port and configure the properties of the port as detailed in Table 4-3-3.

  • Page 28: Route Configuration

    PLANET IPX-1800 user’s manual Selective call blocking (Optional) Check Block anonymous calls to block all calls without a Caller ID; one could also explicitly list numbers to block by entering one or more calling numbers and click Add button. Use Remove button and Remove all button to cancel blockings.

  • Page 29: Add Route

    PLANET IPX-1800 user’s manual By selecting Route -> Route, the administrator can add, edit, and delete routes in the Route Management page. IP PBX service must be reloaded to activate changes. 3.10.1 Add Route • Click <Add new> button from the left panel.

  • Page 30: Routegroup Configuration

    PLANET IPX-1800 user’s manual for PSTN trunks to pause 0.5 second during dialing. Say, 4 leading consecutive “w” result in 2 seconds delay before dialing. 3.11 Routegroup Configuration A routegroup groups routes into a logical superset of route patterns. Such abbreviation simplifies the association of multiple routes with a trunk, say, a PSTN line.

  • Page 31: Sip Trunk Configuration

    PLANET IPX-1800 user’s manual Table 4-5 Routegroup Configuration Settings Field Description Group ID A unique ID containing alphabets, numbers, and underscore only without spaces; 32 characters maximum. Description Arbitrary description info. Associated routes Select routes belonged to this routegroup. Click arrow icons to add or remove a route to/from the routegroup.

  • Page 32: Add Sip Trunk

    PLANET IPX-1800 user’s manual 3.12.1 Add SIP Trunk • Click <Add new> button from the left panel. • Enter settings shown in Table 4-6. • Click Save button. The newly added SIP trunk shall be displayed in Trunks panel on the left side.
  • Page 33 PLANET IPX-1800 user’s manual Trunk password Give password used for authentication on the remote SIP proxy or registrar. Usually this is given by the ITSP. Outbound routegroup Select a routegroup to associate routes with this trunk. Outbound calls match included route patterns could employ this trunk to hop onto a remote SIP domain.

  • Page 34: Pstn Trunk Configuration

    PLANET IPX-1800 user’s manual 3.13 PSTN Trunk Configuration A PSTN trunk group is a logical group of one or more PSTN subscriber lines connecting to FXO ports on IP PBX. The PSTN Trunk Management page allows the administrator to configure PSTN trunks. By selecting Trunk ->...
  • Page 35 PLANET IPX-1800 user’s manual Table 4-7 PSTN Trunk Configuration Settings Field Description Trunk group ID number of this PSTN trunk group. A valid number ranges from 1 to 31. Description Arbitrary description info. Trunk ports FXO port indices grouped by this PSTN trunk, such as 1 or 1,2 or 1-3, etc.

  • Page 36: Trunk Terminal

    PLANET IPX-1800 user’s manual 3.14 Trunk Terminal A SIP trunk terminal refers to a SIP account for a remote SIP trunk to register with. It terminates SIP registration and invitation from a remote IP PBX and relay calls to local clients, PSTN trunks, or further SIP trunks.

  • Page 37: Pots Setup

    PLANET IPX-1800 user’s manual Table 4-8 Trunk Terminal Configuration Settings Field Description Terminal identifier A unique number consisting of digits only. This is the trunk identifier configured on the other IP PBX. Description Arbitrary description info. Terminal password Password of SIP trunk given on the other IP PBX for authentication.

  • Page 38: Feature Configuration

    PLANET IPX-1800 user’s manual 3.16 Feature Configuration A feature is a logical entity presenting a function module of IP PBX, e.g. meet-me conference, auto attendant, voice mail, etc. IP PBX service must be reloaded to activate changes. 3.16.1 Auto attendant Auto attendant is an Interactive Voice Response (IVR) subsystem which answers incoming calls to a trunk and prompt voice menu to guide the caller to reach his expected extension.

  • Page 39: Call Park

    PLANET IPX-1800 user’s manual 3.16.2 Call park During a call, the callee may want to continue the conversation using another phone. The call park feature enables so by letting the callee transfer the call to the call park base extension and IP PBX will respond an available park line from the pool of call park numbers.

  • Page 40: Meet-Me Conference

    PLANET IPX-1800 user’s manual 3.16.3.1 Add Life-line pattern • Click <Add new> button from the left panel to add a new pattern. • Enter settings shown in Table 3.16-3. • Click Save button. The newly added pattern should be displayed in Life line panel on the left side.

  • Page 41: Music On Hold

    PLANET IPX-1800 user’s manual • Click the link of the room to edit from the Meet-me rooms panel. • Edit settings shown on the right side. • Click Save button. 3.16.4.3 Delete Meet-me Conference • Click link to the room to delete from the Meet-me rooms panel.
  • Page 42 PLANET IPX-1800 user’s manual 3.16.5.1 Add MOH file • Click <Add new> button from the left panel to add a new MOH file. • Enter settings shown in Table 3.16-5. • Click Save button. The newly added file should be displayed in MOH files panel on the left side.

  • Page 43: Voicemail

    PLANET IPX-1800 user’s manual 3.16.6 Voicemail IP PBX has a built-in voice mail subsystem with a sophisticated IVR. A call to an extension in use or no answer could be configured to enter voice mail recording procedure. After leaving a message, a notification e-mail will be sent to the user owns the extension with or without the message in the form of an attached .wav file.

  • Page 44: Auto-Attendant Prompts

    PLANET IPX-1800 user’s manual 3.16.7 Auto-attendant prompts This page allows replacing built-in AA prompts with user recordings. Choose a language and browse a corresponding recording from local storage. Then, click Upload to complete the replacement. To reset a prompt back to default, leave browsed file blank and directly click the Upload button.

  • Page 45: Voicemail Prompts

    PLANET IPX-1800 user’s manual Table 3.16-8 Replaceable Meet-me Prompts Prompt Description Get PIN number Please enter the conference pin number. Invalid PIN That pin is invalid for this conference. Only person You are currently the only person in this conference.

  • Page 46: Example Provisioning

    PLANET IPX-1800 user’s manual 4 Example Provisioning This chapter introduces several practical configuration examples of IP PBX deployment. The configuration of IP PBX is very flexible and the expressiveness of usergroups, routegroups, and trunks are scalable enough to support various network architectures. Users could reference these examples and build a larger network involving multiple sites and advanced services.

  • Page 47: Case Ii: Two-Site Configuration

    PLANET IPX-1800 user’s manual • Each phone has one extension and it can call any extension without limitation. • Only staff phones can call out to PSTN with a prefix 9. • Incoming PSTN calls are answered by auto attendant and could be transferred to any extension.
  • Page 48 PLANET IPX-1800 user’s manual B-HQ PSTN modem Internet B-BR modem PSTN Figure 5-2 Configuration steps in B-HQ: 1. Create usergroups staff, utility, and ext-all. 2. Include staff and utility in the Reachable usergroup of ext-all. 3. Create a user account for each staff and assign it to usergroup staff.
  • Page 49 PLANET IPX-1800 user’s manual trunk pstn1 and Reachable usergroup utility; while for usergroup utility, include Reachable usergroup staff only. 16. Reload IP PBX Service. Configuration steps in B-BR: 1. Create usergroups staff, utility, and ext-all. 2. Include staff and utility in the Reachable usergroup of ext-all.

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